Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: suzyq on February 26, 2012, 08:36:41 PM
-
I did a full scan of my computer and Avast free (6 I think) found 20 infected files. I was given the option of moving these "rootkits" to the "chest" or deleting them. I made the mistake of deleting them, and after rebooting, a message said "Avast didn't start correctly" or something like that. (The same thing happened with my QuarkXpress program and also Adobe Reader. I haven't dealt with those problems yet.)
So I uninstalled Avast, and every time I try re-installing it, it starts to install, then immediately uninstalls.
I tried using Avast's uninstall utility, and even though it says it has removed the program, the same thing happens when I try to reinstall it. Avast no longer shows up in the control panel list of programs to uninstall, but somehow something is preventing a fresh copy from installing.
Can anyone figure out what happened, and how I can fix it? I don't want to put a different antivirus program on there yet because I'm afraid that could complicate matters.
I also don't know why/how it affected Quark, and whether I'll have the same problem.
Thanks for any help you can give me!!!!!
-
When I upgraded to V7 a couple of nites ago my pc locked up and I had to do a manual reboot. After restarting the system would lock again, and did so after several reboots and restarts. I ended up booting into safe mode and uninstalled avast!, and used two cleaner utilities to scrub any remnant files. Then I rebooted in normal mode and downloaded V7 and saved the file to my download folder. But it would not install that way. I had to use internet explorer to run the installation and I was able to successfully install the program that way.
-
See http://forum.avast.com/index.php?topic=94514.msg752850#msg752850