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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dendanny on February 26, 2012, 10:33:32 PM

Title: Avast 7 worse than a virus!
Post by: dendanny on February 26, 2012, 10:33:32 PM
Sorry guys, but I just wasted 5 hours of my live due to the latest version!

Since a few days AVast reports many of my apps as 'suspicious' when previously it never complained.
Since version 7 (installed this afternoon) I not only get an alert of a suspicious program - but my computer crashes instantly (!) with a blue screen and a core-dump !!! Complaining about something to do with "ASWNSX.sys".

I am a developer that creates his own executables dozens of times a day - now, every time and without exception they crash with a blue screen! I can not use my machine anymore! I tried setting up exclusions, disable all real-time shields, the sandbox, etc. nothing helps or prevents these blue screens :(((

When I tried to register on the site, it took an hour before I got the confirmation email. Even after confirmation I couldn't use any of the support features wanting to create a ticket and send you guys a support package. Only this forum works (I hope). Avast used to be my preferred virus killer but you guys are going fast to be the next Norton: an overkill of complex features and a million configurable options when I want absolutely nothing to do with whatever is required to stop a virus and other nasty situations. So far you guys had a flawless record, but this is a real show-stopper. Please resolve this asap!!

With Regards,
Danny.
Vista Business Sp2 - 32bit, Avast 7.0.1407
Title: Re: Avast 7 worse than a virus!
Post by: Gargamel360 on February 26, 2012, 10:42:53 PM
The autosandbox works for protecting someone who runs mostly well-known software, but as a software developer, it might well give you more headache than it is worth in terms of security. 

That said, it really should not cause BSODs.  So you might want to upload those dumps to their FTP with a link back to this topic so they can look at them>>https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=18

Title: Re: Avast 7 worse than a virus!
Post by: bob3160 on February 26, 2012, 10:47:35 PM
Quote
I am a developer that creates his own executables dozens of times a day
Change the setting from auto to ask then you can always tell avast! to run it normally and remember your anser so it doesn't bother you about that .exe  again.
(http://my.jetscreenshot.com/2701/m_20120226-tpja-86kb.jpg) (http://my.jetscreenshot.com/2701/20120226-tpja-86kb)
Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 26, 2012, 10:57:15 PM
That might work now but VLK has already stated that the ask option will be removed in the next build.
Title: Re: Avast 7 worse than a virus!
Post by: FlyingRobot on February 26, 2012, 11:07:11 PM
That might work now but PK has already stated that the ask option will be removed in the next build.

><

I am the only one who always sets that to ask just so that I have some notice and control over what gets sandboxed and what doesn't?
Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 26, 2012, 11:12:54 PM
That might work now but PK has already stated that the ask option will be removed in the next build.

><

I am the only one who always sets that to ask just so that I have some notice and control over what gets sandboxed and what doesn't?
No, I always did before v7 but now it's on auto since even on ask, the detected app terminates automatically before you get a chance to choose the options. Apparently the ask option is going away anyway.
Title: Re: Avast 7 worse than a virus!
Post by: bob3160 on February 26, 2012, 11:39:32 PM
That might work now but PK has already stated that the ask option will be removed in the next build.

><

I am the only one who always sets that to ask just so that I have some notice and control over what gets sandboxed and what doesn't?
No, I always did before v7 but now it's on auto since even on ask, the detected app terminates automatically before you get a chance to choose the options. Apparently the ask option is going away anyway.
Not the last time it asked me and that was with version 7 set to ask.
Title: Re: Avast 7 worse than a virus!
Post by: BTIsaac on February 26, 2012, 11:41:36 PM
Just disable the AutoSandbox alltogether. For someone who develops his own apps, that feature is bound to do more harm than good.
Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 26, 2012, 11:50:08 PM
That might work now but PK has already stated that the ask option will be removed in the next build.

><

I am the only one who always sets that to ask just so that I have some notice and control over what gets sandboxed and what doesn't?
No, I always did before v7 but now it's on auto since even on ask, the detected app terminates automatically before you get a chance to choose the options. Apparently the ask option is going away anyway.
Not the last time it asked me and that was with version 7 set to ask.
Try the test tool with the sandbox on ASK. Yeah it opens in the sandbox fine but it automatically terminates after about 15 seconds anyway. It never used to do that and in my opinion, it shouldn't do it now.
Title: Re: Avast 7 worse than a virus!
Post by: logos on February 26, 2012, 11:51:15 PM
you gotta love the tiltle of this thread ;D
Title: Re: Avast 7 worse than a virus!
Post by: freecrm@live.com on February 26, 2012, 11:54:42 PM
I am a developer ...

We are in the same boat.
My problem is - I need to explain my (potential) customers that Avast have some new "features" ... Just hoping that Avast guys will do something, when they come to work tommorrow... and I spend my weekend trying to find why Avast complain ...
Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 27, 2012, 12:06:19 AM
Despite what VLK has stated, (or maybe even more so because of his statement), I am not a fan of the new autosandbox behavior and I strongly feel it should go back to how it used to be.
Title: Re: Avast 7 worse than a virus!
Post by: ky331 on February 27, 2012, 12:07:48 AM
"That might work now but PK has already stated that the ask option will be removed in the next build."

It seems the auto-sandbox in v7 is being rendered useless... rather than allowing suspicious programs to be run in a sandbox, for the user to be able to observe the results, it now appears simply be a "tool" to confirm or "take-back" avast's "suspicion".

I'd strongly advocate they bring back the sandbox as it was implemented in v.6
Title: Re: Avast 7 worse than a virus!
Post by: stitt on February 27, 2012, 12:27:45 AM
I have not had a blue screen, but some serious crashes on lesser known (but still popular) games that load other resources as avast tries to sandbox them and turn game mode on at the same time!
I have turned it off it's pretty dangerous in default state tbh!
Title: Re: Avast 7 worse than a virus!
Post by: logos on February 27, 2012, 12:34:02 AM
Quote
I'd strongly advocate they bring back the sandbox as it was implemented in v.6

nope ::) ... the process misbehaves , they have to correct this, that's all. Going backwards would be a disaster, and that won't happen.
Title: Re: Avast 7 worse than a virus!
Post by: FlyingRobot on February 27, 2012, 01:17:16 AM
If there are bugs, design flaws, whatever by all means fix those.  However, what rationale if any was given for removing the ask option?  I've been looking back through pk's messages trying to find where he supposedly said the ask option will be removed.  Haven't found it.  Lil help?

Edit: I did see this:

"Autosandbox doesn't have such option - and it won't have in next version, because this component should be simple (no complex settings, simple dialogs, etc). Autosandbox was improved in v7 - suspicious app is automatically executed in the sandbox, we analyze its behavior in the background and then we show you results. We had a discussion if there should be a link to report file, but such report file would be interested only for experts, not for the average users. "

from http://forum.avast.com/index.php?topic=93281.msg742723#msg742723

Which I suppose could be read that in v7 a suspicious app is automatically executed in the sandbox regardless of the ask setting.

Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 27, 2012, 01:33:32 AM
It was VLK who said it not PK, my mistake.

http://forum.avast.com/index.php?topic=93866.msg747953#msg747953

What he said about the planned behavior concerns me since I have a number of legacy apps that get detected by the autosandbox even though they are perfectly safe. There needs to be some way retained to be able to run things like that normally without getting sandboxed or analyzed again.
Title: Re: Avast 7 worse than a virus!
Post by: BTIsaac on February 27, 2012, 01:39:48 AM
you gotta love the tiltle of this thread ;D

What's funny is that some of the thread titles were being quite angry lately, calling names rather than asking for help. Geez. And I thought I was the certified backside on the net.
Title: Re: Avast 7 worse than a virus!
Post by: Rick F on February 27, 2012, 01:46:08 AM
I don't think "avast 7 is worse than a virus", but I agree with this statement:

Quote
Avast used to be my preferred virus killer but you guys are going fast to be the next Norton: an overkill of complex features and a million configurable options when I want absolutely nothing to do with whatever is required to stop a virus and other nasty situations.

Becoming 'bloat ware' is why I left McAfee about 5 years ago.  I stayed with McAfee VS-7 as it was the last good version they had.  Then when they pulled the plug on support, I came to avast.  Looks like I'll stick with ver 6 until they drop support of it.
Title: Re: Avast 7 worse than a virus!
Post by: DesertOutlaw on February 27, 2012, 02:01:57 AM
Try this again. My reply was not posted since there were two replies before I clicked the Post button; little error that needs to be corrected in the forum. Gonna copy what I am entering so I can simply paste if it happens again

---------------------------------------------------------------------------------------------------------------

I agree. Have always been pleased with Avast which has worked remarkably well. However, after upgrading to 7, a graphics program I have used for years was "suspected" and so opened automatically in the sandbox.  This occurred 3 times which I canceled each time. The 4th time when I opened the graphics program it was not opened in the sand box but now I cannot open any image into the graphics program; including a jpg.

I regret upgrading to 7 and hope I can find the earlier version to re-install. I feel like a new M$ OS was installed and new programs need to be replaced by purchasing them and waiting for drivers to be made for devices and software that worked just fine before a supposed improved upgrade.

Not happy. Now I have to learn what went wrong, probably un-install the graphics program and re-install it, but not until after I install an eralier version of avast.
Title: Re: Avast 7 worse than a virus!
Post by: BTIsaac on February 27, 2012, 02:07:15 AM
Becoming 'bloat ware' is why I left McAfee about 5 years ago.

Does anyone still use McAfee? Last I heard of it, it utterly destroyed the windows installation of almost every single one of their clients.
Title: Re: Avast 7 worse than a virus!
Post by: Rick F on February 27, 2012, 02:29:46 AM
Becoming 'bloat ware' is why I left McAfee about 5 years ago.

Does anyone still use McAfee? Last I heard of it, it utterly destroyed the windows installation of almost every single one of their clients.

Like I said, I left McAfee about 5 years ago and I was running VirusScan-7... which was about 2 yrs old then, but still supported. It was the last good version IMHO.  I was a moderator for their help forum for about 4 years.  Another forum mod suggested we look at avast.  That's why I came here... or to avast.
Title: Re: Avast 7 worse than a virus!
Post by: ronwischer on February 27, 2012, 03:41:49 AM
I agree, Avast 7 has really turned me off.
Unless it's fixed right, I'm done when my subscription is up.
What an over bloated hunk of junk, and it was so good until 7 came along.

Ron
Title: Re: Avast 7 worse than a virus!
Post by: DesertOutlaw on February 27, 2012, 04:23:41 AM
Thanks Bob.

Uninstalled version 7, cleaned my registry and re-installed 6.0.1367.0. Turned off auto sandbox and automatic program update.

Re-installed graphics program since sandbox deleted some required associated files. Now I can open a file in the graphics program without sandbox starting automatically.

Gonna start looking for a new AVP since I suspect,  from my experience, it will be just a matter of time before virus definitions will not be able to be updated unless the latest program version is downloaded and installed.

What was a great program is now becoming 2nd rate. The auto sandbox should be able to be turned off in the free version just like any of the shields. Its thats simple.
Title: Re: Avast 7 worse than a virus!
Post by: FlyingRobot on February 27, 2012, 07:52:13 AM
It was VLK who said it not PK, my mistake.

http://forum.avast.com/index.php?topic=93866.msg747953#msg747953

Thanks for the link to his comment, which allowed me to read yours and a couple of others. 

What he said about the planned behavior concerns me since I have a number of legacy apps that get detected by the autosandbox even though they are perfectly safe. There needs to be some way retained to be able to run things like that normally without getting sandboxed or analyzed again.

I take it you've tried and can't pull that off via the autosandbox exclusion list (?)
Title: Re: Avast 7 worse than a virus!
Post by: Dch48 on February 27, 2012, 08:03:53 AM
Yes I can but it's much more of a hassle doing so than it was before with v6.   I can see it getting harder if what VLK said becomes a reality.
Title: Re: Avast 7 worse than a virus!
Post by: bob3160 on February 27, 2012, 11:19:28 AM
Thanks Bob.

Uninstalled version 7, cleaned my registry and re-installed 6.0.1367.0. Turned off auto sandbox and automatic program update.

Re-installed graphics program since sandbox deleted some required associated files. Now I can open a file in the graphics program without sandbox starting automatically.

Gonna start looking for a new AVP since I suspect,  from my experience, it will be just a matter of time before virus definitions will not be able to be updated unless the latest program version is downloaded and installed.

What was a great program is now becoming 2nd rate. The auto sandbox should be able to be turned off in the free version just like any of the shields. Its thats simple.
You're welcome but Installing version 6 isn't something I'm even thinking about. There are so many improvements in avast!7 that I would never go back.
There may be a few bugs that still have to be worked out but that will all happen sooner than later. :)

Title: Re: Avast 7 worse than a virus!
Post by: dendanny on February 27, 2012, 03:02:07 PM

Thanks for all the replies and response. By the amount of posts on V7 I'm sure Avast will sort this out as soon as possible..

For the record: Disabling the Sandbox did not work! It still reports, alerts and crashes - every single time. Even disabling ALL realtime shiels, sandbox, adding exclusion paths and executables did not seem to make a single difference - hence the huge amount of time spend (wasted) on this subject.

And that explains my (I'll admit: a perhaps somewhat) aggressive choice of topic title: spending 5 hours + on getting a virus 'killer' to work - is more time than it costs me to fully re-install a workstation after it has been trashed by a virus ;)

Anyway, I hope Avast learned a lesson on this one - as a developer, I know we all make mistakes. But Avast should realize (all the way to the top!) that you can only break the trust with a user ONCE...

Good luck to all of us...

Danny.
Title: Re: Avast 7 worse than a virus!
Post by: Lisandro on February 28, 2012, 02:00:36 AM
Please, see http://forum.avast.com/index.php?topic=94514.msg752850#msg752850