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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Riv3r on February 27, 2012, 10:36:39 AM

Title: good job avast.
Post by: Riv3r on February 27, 2012, 10:36:39 AM
not only does the product modify my OS license key and sets it at expired ( uninstalled avast, reboot ) , but i have to deal with it causing other programs to stop functioning ( uninstall, reboot again). how can people trust this broken thing, i might aswell download a virus with the same side effects. the home page claims "hassle free". cut the b.s. already, too many preventable problems in almost every release. thank you for making my decision easier. this false adversiting, take down the "hassle free" quote, are you serious?

this program should be renamed to "half-@sst". i'm sure my post will be deleted, but that's ok, keep dropping the ball.
Title: Re: good job avast.
Post by: CraigB on February 27, 2012, 10:40:03 AM
Well as you've really just said the same as what you posted in another topic it probably will be  :)
Title: Re: good job avast.
Post by: Riv3r on February 27, 2012, 10:54:50 AM
Well as you've really just said the same as what you posted in another topic it probably will be  :)
you have to be prepared, for scenarios like this, and they drop the ball on every release, it boggles me. whayever.
Title: Re: good job avast.
Post by: BTIsaac on February 27, 2012, 11:00:09 AM
What do you mean it modifies the license key and sets it to expired?

I'm no expert, but I remember reading a few times that if too many programs are removed/added, at the same time, Windows needs to be reactivated. I doubt this has anything to do with Avast at all.
Title: Re: good job avast.
Post by: Riv3r on February 27, 2012, 11:06:02 AM
What do you mean it modifies the license key and sets it to expired?

I'm no expert, but I remember reading a few times that if too many programs are removed/added, at the same time, Windows needs to be reactivated. I doubt this has anything to do with Avast at all.
nope, back then, when i installed avast 6, rebooted and had pop ups saying OS will expire in 30 days, found out i had to uninstall avast to correct the error, low and behold, it went back to normal. i agree, you really don't have a clue. :)
Title: Re: good job avast.
Post by: logos on February 27, 2012, 11:08:07 AM
What do you mean it modifies the license key and sets it to expired?

I'm no expert, but I remember reading a few times that if too many programs are removed/added, at the same time, Windows needs to be reactivated. I doubt this has anything to do with Avast at all.
nope, back then, when i installed avast 6, rebooted and had pop ups saying OS will expire in 30 days, found out i had to uninstall avast to correct the error, low and behold, it went back to normal. i agree, you really don't have a clue. :)

 ;D uninstalling Avast didn't fix your issue, rebooting did.
Title: Re: good job avast.
Post by: CraigB on February 27, 2012, 11:13:22 AM
Well as you've really just said the same as what you posted in another topic it probably will be  :)
you have to be prepared, for scenarios like this, and they drop the ball on every release, it boggles me. whayever.
Anyone and everyone should always be prepaired whenever they install any new software ( not just avast ) as there can be unforseen problems that could arise at any moment and that is simply why people should do backups preferably image backups before installing as that can save alot of time and effort.

I fail too see where the ball has been dropped on every release, this seems to be the only one that i can remember that has caused numerus problems on this scale for users but avast will be troubleshooting this no doubt and i have faith, that being said iv had no issues whatsoever on my system or the other 15 systems that iv now installed or upgraded for family and friends on XP to win7 so where or who does most of the fault lay with these problems ? i think maybe 10% avast and 90% users not having a clue with what there doing  ???
Title: Re: good job avast.
Post by: Riv3r on February 27, 2012, 11:14:07 AM
What do you mean it modifies the license key and sets it to expired?

I'm no expert, but I remember reading a few times that if too many programs are removed/added, at the same time, Windows needs to be reactivated. I doubt this has anything to do with Avast at all.
nope, back then, when i installed avast 6, rebooted and had pop ups saying OS will expire in 30 days, found out i had to uninstall avast to correct the error, low and behold, it went back to normal. i agree, you really don't have a clue. :)

 ;D uninstalling Avast didn't fix your issue, rebooting did.
i wish it was that easy, but the problem was, after i got the error, i rebooted maybe 6 times before i gave up and uninstalled avast, rebooted and everything was back to normal.
Title: Re: good job avast.
Post by: logos on February 27, 2012, 11:16:56 AM
okay I admit that off and on, rarely though, security software messes with Windows activation process ... so your scenario is possible.

ps: yep, I've seen it happen with Comodo in the past.
Title: Re: good job avast.
Post by: Riv3r on February 27, 2012, 11:22:04 AM
Well as you've really just said the same as what you posted in another topic it probably will be  :)
you have to be prepared, for scenarios like this, and they drop the ball on every release, it boggles me. whayever.
Anyone and everyone should always be prepaired whenever they install any new software ( not just avast ) as there can be unforseen problems that could arise at any moment and that is simply why people should do backups preferably image backups before installing as that can save alot of time and effort.

I fail too see where the ball has been dropped on every release, this seems to be the only one that i can remember that has caused numerus problems on this scale for users but avast will be troubleshooting this no doubt and i have faith, that being said iv had no issues whatsoever on my system or the other 15 systems that iv now installed or upgraded for family and friends on XP to win7 so where or who does most of the fault lay with these problems ? i think maybe 10% avast and 90% users not having a clue with what there doing  ???
it's a 50/50 responsibility and that 90% would include you.
Title: Re: good job avast.
Post by: Riv3r on February 27, 2012, 11:24:02 AM
okay I admit that off and on, rarely though, security software messes with Windows activation process ... so your scenario is possible.

ps: yep, I've seen it happen with Comodo in the past.
yet ANOTHER program i stopped using, but it actually functions. :)
Title: Re: good job avast.
Post by: CraigB on February 27, 2012, 11:36:32 AM

it's a 50/50 responsibility and that 90% would include you.
[/quote]
Well all my installs worked so i dont see how your able to include me in that percentage but as your unable to correctly converse what i had tried to explain to you then more than likely alot of the fault must lay with your understanding of the subject matter, i suggest for you to ask a computer tech to help you with your install problem and may ask if he will write it down for you for future reference.
Title: Re: good job avast.
Post by: akama1 on February 27, 2012, 11:56:20 AM
you got that problem? i had a major BSOD when having kaspersky... no troubles with avast :)

Riv3r if u dont believe.... you can take a look at every antivirus forums and in the report section... you will definitely see a lot of people complaining about crashes, BSODs all sorts of stuff... i see comodo, pcav, kaspersky, avg and norton forums having all these issues too... 
Title: Re: good job avast.
Post by: DavidR on February 27, 2012, 03:46:28 PM
@ Riv3r
Have you come here for help in resolving your problem (doesn't seem so) or just to vent.

For those that seek help we will try to help, if you don't want help move on.
Title: Re: good job avast.
Post by: Vapor on February 27, 2012, 04:24:56 PM
Venting its 1 thing but moving on is another. I have been user since version 4.6 and to be honest for most part it was ok until version 6 when the extras was added (sandbox, webrep, gadgets) I don’t even use it, but with custom installation you can manage what you want install and what not.
But with this version!! I have 6 PC’s and still remaining 2 avast licenses of 290 days or so, I’m done.
Yesterday I have purchased 2 new licenses of Outpost Security Suite and it works very impressive, why Outpost? Well I did my research and even at their forum seems that if they have issues, the issues are minor and Agnitum takes their time before releasing new versions, unlike others have always some problems that are leading to their PC screw-up’s.
Goodbye avast, do yourself a favor and stop adding function that are not as good as you would like to think.
Title: Re: good job avast.
Post by: DavidR on February 27, 2012, 04:45:13 PM
I have been using Outpost firewall Pro for more years than I have avast (almost  8 years), from when I first started with Outpost version 1.0 free, until purchasing Outpost Firewall Pro 3.0 up to the version 7.5.1 and believe me Outpost has had their share of problems over the years.

So much so that I don't install program updates for some time after release, I still haven't installed 7.5.2, but I'm still using it as it is a fine firewall. There are times when sh1t happens in security based applications, but that has to be balanced out or we wouldn't be with any single product for long at all.
Title: Re: good job avast.
Post by: Lisandro on February 28, 2012, 01:56:20 AM
Please, test http://forum.avast.com/index.php?topic=94514.msg752850#msg752850
Title: Re: good job avast.
Post by: Treborprime on February 28, 2012, 03:48:18 AM
okay I admit that off and on, rarely though, security software messes with Windows activation process ... so your scenario is possible.

ps: yep, I've seen it happen with Comodo in the past.

The only thing that can cause windows to go back to non activated status is a hardware change.

Anti Malware software shouldn't be touching that layer.
Title: Re: good job avast.
Post by: Treborprime on February 28, 2012, 03:53:57 AM
Venting its 1 thing but moving on is another. I have been user since version 4.6 and to be honest for most part it was ok until version 6 when the extras was added (sandbox, webrep, gadgets) I don’t even use it, but with custom installation you can manage what you want install and what not.
But with this version!! I have 6 PC’s and still remaining 2 avast licenses of 290 days or so, I’m done.
Yesterday I have purchased 2 new licenses of Outpost Security Suite and it works very impressive, why Outpost? Well I did my research and even at their forum seems that if they have issues, the issues are minor and Agnitum takes their time before releasing new versions, unlike others have always some problems that are leading to their PC screw-up’s.
Goodbye avast, do yourself a favor and stop adding function that are not as good as you would like to think.

As a consumer the only way to effectively demonstrate your displeasure is to vote with your dollars and take them elsewhere. I agree and think avast got to ambitious with their feature set in this version. I switched to avast a few years ago because their base functionality was rock solid - catching viruses and cleaning them off and prevention. Starting with version 6 we saw a definite degradation of Avast's performance in its base functions.

I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
Title: Re: good job avast.
Post by: Lisandro on February 28, 2012, 12:52:39 PM
They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
We've done and a lot.
Anyway, sorry for the inconveniences.
Did you already tested the update/upgrade fix tool that is posted in the forum?
Title: Re: good job avast.
Post by: CraigB on February 28, 2012, 01:00:37 PM

I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
Just to update you - it was no fault in the avast 7 program itself, it was a corrupted installer that caused all the issue's so it does pay to be patient and get all the facts before posting comments.
Title: Re: good job avast.
Post by: Vapor on February 28, 2012, 05:49:43 PM
Quote
I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
I totally agree with you, I’ve been avast user since v4 and there is no secret and you don’t have to be genius to see that  version 7 is a big failure, and I’m sure avast developers will   fill that mistake of prematurely releasing this version.

Quote
Just to update you - it was no fault in the avast 7 program itself, it was a corrupted installer that caused all the issue's so it does pay to be patient and get all the facts before posting comments.
There is no reason to get defensive especially when counting the # of users that complaining about numerous issues and the issues are not minor, so grow up mentally and face the unpleasant reality ;)


Title: Re: good job avast.
Post by: AntiVirusASeT on February 28, 2012, 06:12:16 PM
at Vapor: have u observed previous major releases? the forums will always be filled with issues the 1st week or so after them...this is because forums are for reporting issues by large, not to praise Avast! (of cause u can...).

similar incidences also happen across all antivirus products especially on major releases.

observing the betas, i felt that they are well paced except for the RC version which i do felt was rushed.

there maybe slightly more bugs due to both local and server side problems coinciding but Avast! 7 is not a failure
Title: Re: good job avast.
Post by: UserA789 on February 28, 2012, 06:26:53 PM
What do you mean it modifies the license key and sets it to expired?

I'm no expert, but I remember reading a few times that if too many programs are removed/added, at the same time, Windows needs to be reactivated. I doubt this has anything to do with Avast at all.
Actually, if you dig around on the forum, this was a problem with Vista(pre SP1) and previous versions of Avast as well.  If you dont have your sevice pack installed IT DOES change the key, or something, that tells Windows its no longer valid.  Dont know if this the OP is on Windows 7 or Vista, but I dont recall this ever being fixed either.
Title: Re: good job avast.
Post by: logos on February 28, 2012, 06:36:55 PM
IT DOES change the key, or something...

 ... yeah ... or something ;D
Title: Re: good job avast.
Post by: CraigB on February 28, 2012, 08:28:00 PM
Quote
I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
I totally agree with you, I’ve been avast user since v4 and there is no secret and you don’t have to be genius to see that  version 7 is a big failure, and I’m sure avast developers will   fill that mistake of prematurely releasing this version.

Quote
Just to update you - it was no fault in the avast 7 program itself, it was a corrupted installer that caused all the issue's so it does pay to be patient and get all the facts before posting comments.
There is no reason to get defensive especially when counting the # of users that complaining about numerous issues and the issues are not minor, so grow up mentally and face the unpleasant reality ;)
Im not getting defensive, im simply explaining the facts that caused the problem so the same also applies to yourself in getting all the facts before posting a reply because the reality is the problem has been fixed  :)
Title: Re: good job avast.
Post by: Treborprime on February 29, 2012, 03:11:05 AM

I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
Just to update you - it was no fault in the avast 7 program itself, it was a corrupted installer that caused all the issue's so it does pay to be patient and get all the facts before posting comments.

The fix has done nothing to address the current problems with my test machine. Has a new version of the installer been posted for download?
Title: Re: good job avast.
Post by: AntiVirusASeT on February 29, 2012, 04:21:44 AM
did u tried both versions of the fix?

if u did please post back at the appropriate topic (http://forum.avast.com/index.php?topic=94514.105) about your system specs, (eg. windows 7 32bit sp1, any programmes running at startup)
if any errors, please post a screenshot of the error

be prepared to do a complete fresh install of Avast! though
Title: Re: good job avast.
Post by: CraigB on February 29, 2012, 08:05:49 AM

I think its time that Avast steps back and re-evaluate where they want to take this product. They then need to make sure adequate testing is done before doing such a major agressive release such as version 7.
Just to update you - it was no fault in the avast 7 program itself, it was a corrupted installer that caused all the issue's so it does pay to be patient and get all the facts before posting comments.

The fix has done nothing to address the current problems with my test machine. Has a new version of the installer been posted for download?
The new versions are here

http://www.avast.com/download-thank-you.php?src=http%3A%2F%2Ffiles.avast.com%2Fiavs5x%2Favast_free_antivirus_setup.exe&product=FA-AVAST&page=download-software&locale=en-ww&avast=0

http://www.avast.com/download-thank-you.php?src=http%3A%2F%2Ffiles.avast.com%2Fiavs5x%2Favast_pro_antivirus_setup.exe&product=PA&page=download-software&locale=en-ww&avast=0

http://www.avast.com/download-thank-you.php?src=http%3A%2F%2Ffiles.avast.com%2Fiavs5x%2Favast_internet_security_setup.exe&product=IS&page=download-software&locale=en-ww&avast=0