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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: derrickscott on February 27, 2012, 05:42:37 PM

Title: Anti-Theft setup fails on Gingerbread 2.3.4
Post by: derrickscott on February 27, 2012, 05:42:37 PM

I'm trying to setup the anti-theft feature on a un-rooted gingerbread 2.3.4 Dinc.

I get to the point where the software has downloaded the app and am presented with two buttons at the bottom of the page.

Install and Cancel. The Install button is unresponsive, no error, just doesn't do anything. The Cancel button works as expected.

not sure how to proceed at this point.

Scott

Title: Re: Anti-Theft setup fails on Gingerbread 2.3.4
Post by: reinhardholzner on February 28, 2012, 11:31:21 AM

hi - the screen you are talking about is the installation screen of Android. So i do not know why this button doesnt react - however this is no code that we wrote.
Can you get us a log?

Title: Re: Anti-Theft setup fails on Gingerbread 2.3.4
Post by: derrickscott on February 28, 2012, 03:45:40 PM

I tried to install the ant-theft on my Gingerbread phone and record a log but I continue to get a server overload error?  Same thing happened last night when I tried to install it on my Honeycomb Tablet.

I've used Avast and recommended it to many for almost 10 years.  Never had a problem like this with your service before.

I appreciate you splitting up the application so those who don't use the AT don;t have to download it from the market, but you've gotta increase your capacity or fix your servers. For people new to Avast you look like amateurs with this kind of error.

I'll try again later.

thanks,

Scott