Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: andrel on February 27, 2012, 11:38:30 PM
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Hi,
Avast 6 Pro was installed on a windows 7.
I made an update to version 7 but after the rebbot Windows never restarted correctly, until a save point restoration before the update.
Now windows 7 and Avast 6 seems working fine but no update...
How to clean the situation and upgrade to version 7 ?
Download and install Avast 7 on top of the version 6 ?
Thanks,
André.
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I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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The update server is down. I'd suggest waiting. It should be fixed by tomorrow.
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http://forum.avast.com/index.php?topic=94514.0
thanks,
Pavel