Avast WEBforum
Other => General Topics => Topic started by: psz on February 29, 2012, 09:12:59 PM
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I am running Windows 7 64bit. I had Avast Internet Security version 6.0.1367. I did a system restore recently and avast has stopped working. The error "File System Shield provider not found." pops up. There is also an error when I try to uninstall from add/remove programs.
I have downloaded the avast removal application, ran it in safe mode and have received a new license via email. This email however only mentions version 4.8 and 5. I want to keep using the version I'm currently using. On the Avast site I can only find those and version 7 which comes with a free month trial. I don't want that because I already own 6.0.1367.
If i just download version 7 will I be able to use it past the free trial if I insert the licenses for 6 that I already have? If so, how do I insert the license in version 7?
I have found and downloaded the setup for avast! Internet Security 6.0.1289. How do I insert the licenses once I've ran the removal program and installed? Are the instructions the same for the one sent with the licenses for version 5?
I realize I have posted nearly this same message twice, apologies, I just really want this resolved.
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1. If i just download version 7 will I be able to use it past the free trial if I insert the licenses for 6 that I already have?
2. If so, how do I insert the license in version 7?
1. Yes.
2. https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1095
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Is 7 more stable than 6, especially in regards to system restore?
So I should just download the 7 trial and follow the steps in that link? Thanks you very much.
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No, we did not get forward that much in this regard (system restore issues...). Sorry.
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What advice can you give me for next time I need to restore?
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What advice can you give me for next time I need to restore?
Disable self-defense module before.
Start the system restore from Safe Mode.
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How do I go about that? Sorry if this information is readily available.
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How do I go about that? Sorry if this information is readily available.
Here are the instructions for an installation from scratch (and the use of Safe Mode):
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.