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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sgrbrlnd on December 06, 2004, 06:21:28 PM

Title: How to clean a virus
Post by: sgrbrlnd on December 06, 2004, 06:21:28 PM

I've read about the Avast! cleaner  that  can fix only some virus not all of the them . What have I to do against them ???!!!
Thanks a lot.  ::)
Title: Re:How to clean a virus
Post by: whocares on December 06, 2004, 06:41:37 PM
Hi,

is your PC infected with a (specific) "virus", that's not in the CLEANER's list ?

Then please work through the link "VirusRemoval" below in my signature, and come back with specific info, e.g. Virusname & location/Folder/Filename

if not:
- only a very few "viruses" can be cleaned/repaired,
- other "infected" files like trojans/worms have to be deleted or,
- if it's a destructive malware that damaged/deleted vital system files: restore them from backup, e.g. your own backup or avast's VRDB

Morale: Secure your system, so you don't get (active) viruses/malware on your PC

Details: also in the mentioned "VirusRemoval"-link and in links in there ;) and basically all over the board here
 ;)
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 06, 2004, 07:07:18 PM
Thank you.
I've read only a part of all your advices (I'll do later the remainder ) . I see many online scanning sites  and  moreover  they give the fix tool ...... where is their profits ?
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 07, 2004, 05:50:29 PM
Avast ! says that a file is a Virus  Win32:Trojan-gen.
Kaspersky,AVG and Trendmicro say the system is not infected.
Then it can be a false positive....isn't it ?
Title: Re:How to clean a virus
Post by: Eddy on December 07, 2004, 05:56:55 PM
It could be. submit the file to JOTTI (http://virusscan.jotti.dhs.org/) and let us know the results.

Quote
only a very few "viruses" can be cleaned/repaired,
Not true. Every virus, or better every file that is infected with a virus can be cleaned. That is one of the characteristics of a virus. If a infected file can not be cleaned it is not a virus, but other malware.

Some explanations/definations can be found HERE (http://212.204.166.18/smf/index.php?topic=2.0)
Title: Re:How to clean a virus
Post by: whocares on December 07, 2004, 07:03:31 PM
Hi Eddy,

a) that's why I set "virus" in "" as I didn't want to get into this discussion (e.g. avast CLEANER in conjunction with Virus is quite a bit misleading apart from e.g. Parite)

b) not strictly true either, some file-infectors are damaging -> not cleanable as such that after Code removal the host-file will run properly..
 
& if "CLEANABLE =removing Code" is one of your definitions of a true virus: I can also CLEAN trojans then ...

 ;D
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 07, 2004, 08:43:28 PM
Maybe a malware............
I attach the Jotti  log....


PS- what is this atlvb32.exe ?.... I've analyzed  epid.exe !

I've also analyzed  Hijackthis log  in that your site online and get  >>>>  R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti  
that have to be fixed  !  It seems really strange ........

Thanks a lot.
Title: Re:How to clean a virus
Post by: Eddy on December 07, 2004, 09:13:04 PM
atlvb32.exe is a file thas was scanned and found infected before you ran a scan.
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 08, 2004, 10:52:30 AM

Thank you.
About Hijackthis log analyzer .........could you tell me your name in  "LinksFolderName = "   ?
I suspect that the request to fix this entry is because of my lenguage ......
Many thanks.  
Title: Re:How to clean a virus
Post by: whocares on December 08, 2004, 10:56:20 AM
The analyzer doesn't know everything and is far from failsave; neither are we, but please post the complete HJT-Log here ;)
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 08, 2004, 11:46:06 AM

Many thanks, I attach the log.


Ps- Can I insert an image only with a URL ?
Title: Re:How to clean a virus
Post by: whocares on December 08, 2004, 11:59:29 AM
Log seems clean (is this the complete log..?);
I don't think the collegiamenti is a problem

do you know the URL/adresses in the R0/R1 entries.. ?

Do you experience any problemns with the PC at all ?

rescan EPID.EXE with Jotti, and if still only avast detetcs it:
-> please send it in as a false positive to:
 virus (at) avast.com
best put it in a pasword-protected ZIP or RAR

Also work through the link "VirusRemoval" below on how to secure yoru system/browser better ;)
Title: Re:How to clean a virus
Post by: lee16 on December 08, 2004, 01:46:42 PM
Quote
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti

Is identified as bad ^^


Quote
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

Unnecessary ^^

--lee

Title: Re:How to clean a virus
Post by: whocares on December 08, 2004, 02:03:47 PM
Hi lee,

@ R= ... collegiamenti...:

Why is this bad (apart from HJT-Analyzer's saying so..) ?
What's supposed to be the danger.. ? ???
Title: Re:How to clean a virus
Post by: lee16 on December 08, 2004, 02:28:39 PM
Quote
Hi lee,

@ R= ... collegiamenti...:

Why is this bad (apart from HJT-Analyzer's saying so..) ?
What's supposed to be the danger..

The problem/danger is 'R0' because they are almost always Spyware, more specificly hijackers, also 'R0' as far as i know is a way of hiding something the the registry from the user,  so when i saw R0 i went and looked for info on the web by using hijackthis analysers and general information from google search engine, and i came to the conclusion that it was indeed bad.

--lee
Title: Re:How to clean a virus
Post by: Eddy on December 08, 2004, 02:34:09 PM
HijackThis doesn't say if something is bad or not. That is for the user to find out.
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 08, 2004, 02:48:53 PM
Lee16,  
this seems an opinion................This entry was analyzed  in a Hijack forum  where no exception  was arised  about  it !

http://forums.net-integration.net/index.php?showtopic=24919
Title: Re:How to clean a virus
Post by: whocares on December 08, 2004, 02:55:02 PM
lee,
lookup the respective RegKey on your machine, and you'll probably find "Links" as entry there

could this mean "collegamenti" in italian ? (just guessing ;) )
Title: Re:How to clean a virus
Post by: Eddy on December 08, 2004, 02:58:13 PM
collegamenti means connections.
Title: Re:How to clean a virus
Post by: sgrbrlnd on December 08, 2004, 03:11:25 PM
Collegamenti means both connections and links......
in this case it means  "links"



(http://www.geocities.com/landolini/IE.jpg)


(http://www.geocities.com/landolini/HIJ.gif)
Title: Re:How to clean a virus
Post by: lee16 on December 08, 2004, 03:21:12 PM
Mabey i didn't make myself clear  :)

I checked the log with an analyser first, saw it was the only entry that was listed as 'bad' so i did some research on it, and it seemed bad, so i suggested to remove it, but ofcourse it was an opinon, it looked bad to me really, but if its good there is a simply solution, don't remove/fix it  ;)

But i do know that its not always hijacker on R0, as my log has them to (see below)

Logfile of HijackThis v1.98.2
Scan saved at 14:19:51, on 08/12/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\MrPostman\wrapper\wrapper.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Java\jre1.5.0\bin\java.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Kieron\My Documents\HijackThis.exe
C:\WINDOWS\system32\cidaemon.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/index.jsp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/index.jsp

N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Kieron\Application Data\Mozilla\Profiles\default\mrbif5hs.slt\prefs.js)
O1 - Hosts: 82.129.40.116 irc.westwood.com
O1 - Hosts: 82.129.40.116 servserv.westwood.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [PowerVRUninstall] C:\WINDOWS\pmxreg.exe -setupUninstall
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\system32\pmxinit.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Kieron\Application Data\Mozilla\Firefox\Profiles\2nlsvz7t.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Kieron\Application Data\Mozilla\Firefox\Profiles\2nlsvz7t.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab


--lee

Title: Re:How to clean a virus
Post by: Eddy on December 08, 2004, 03:25:09 PM
R0, R1, R2, R3 - IE Start & Search page
What it looks like:

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page=http://www.google.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL=http://www.google.com/
R3 - Default URLSearchHook is missing
What to do:
If you recognize the URL at the end as your homepage or search engine, it's OK. If you don't, check it and have HijackThis fix it.
For the R3 items, always fix them unless it mentions a program you recognize, like Copernic.