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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: KillrBuckeye on March 07, 2012, 03:43:02 AM

Title: Avast blocking email from Road Runner POP server?
Post by: KillrBuckeye on March 07, 2012, 03:43:02 AM

If I disable Avast shields, I can send and receive emails fine from both of my Road Runner accounts (POP/SMTP) in Outlook 2007.  However, with all shields enabled I cannot receive messages on the accounts.  I get the following error message in Outlook:

'XXX Account - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted.  If this problem continues, contact your server administrator or Internet service provider (ISP).  The server responded: -ERR Cannot connect to POP server 71.74.56.75 (71.74.56.75:995), connect error 10060'

I'm using port 110 for POP and 25 for SMTP, which match Avast redirect settings.  I'm not using a software firewall except for the one built into Windows 7, and I don't see any entries for Outlook there.  This problem started sometime within the past 6 months.  Everything was working fine before that.  Any ideas?

Title: Re: Avast blocking email from Road Runner POP server?
Post by: vojtech on March 07, 2012, 11:34:30 AM

Hello,
go to Mail Shield/Expert Settings/SSL accounts and change the Encryption to None.

Title: Re: Avast blocking email from Road Runner POP server?
Post by: KillrBuckeye on March 08, 2012, 03:42:02 AM

Thank you!  This worked.

Title: Re: Avast blocking email from Road Runner POP server?
Post by: threyon on May 09, 2012, 08:12:41 AM

Where are expert setting in the Mac version?

Title: Re: Avast blocking email from Road Runner POP server?
Post by: Pondus on May 09, 2012, 08:57:48 AM

Quote from: threyon on May 09, 2012, 08:12:41 AM

Where are expert setting in the Mac version?

have you tried the Mac forum section ?

Title: Re: Avast blocking email from Road Runner POP server?
Post by: threyon on May 14, 2012, 12:15:14 PM

No, this was the only thread I could find that mentioned my specific problem.

Title: Re: Avast blocking email from Road Runner POP server?
Post by: DavidR on May 14, 2012, 02:12:25 PM

Since the two versions Windows and Mac differ, this would best be addressed in the Mac version sub-forum, http://forum.avast.com/index.php?board=5.0 (http://forum.avast.com/index.php?board=5.0).

If however, since this topic relates to SSL, I wonder if this topic in the Mac sub-forum would help, http://forum.avast.com/index.php?topic=89943.0 (http://forum.avast.com/index.php?topic=89943.0). If not then create a new topic in the Mac sub-forum.