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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 1010101010101010101010101 on March 09, 2012, 06:47:02 PM

Title: Remote Assistance TIME OUT?
Post by: 1010101010101010101010101 on March 09, 2012, 06:47:02 PM
I was using remote assistance yesterday and it would disconnect from the other computer after about 10 minutes then after using it like 3 or 4 times in a row the computer I was connected to would not connect anymore and they were getting an error.

They are running avast free latest version and I am running avast internet security latest version.
Title: Re: Remote Assistance TIME OUT?
Post by: ClassyJakey on March 10, 2012, 01:12:30 PM
I was using remote assistance yesterday and it would disconnect from the other computer after about 10 minutes then after using it like 3 or 4 times in a row the computer I was connected to would not connect anymore and they were getting an error.

They are running avast free latest version and I am running avast internet security latest version.
We need more information Like, What did the error say? Can you give you some pictures?
Title: Re: Remote Assistance TIME OUT?
Post by: marcus111 on March 10, 2012, 02:19:02 PM
I have been trying to access Remote Assistance for the past couple of days an it wont connect. I tried from 2 computers ver 1426 installed. It was working OK with version 1407.

Athlon 1700, XP pro sp2, 1.25 G ram

Pentium 4, 2 GHz, XP pro sp3, 1.5 G. ram
Title: Re: Remote Assistance TIME OUT?
Post by: gillest on March 10, 2012, 02:41:17 PM
maybe this has to do with the my.avast.com servers being down? Again this morning they are giving message "Service Temporarily Unavailable"
Title: Re: Remote Assistance TIME OUT?
Post by: marcus111 on March 10, 2012, 02:55:57 PM
Sorry I wanted to include a picture and I forgot. I also want to mention that I deactivated my firewall and other protection I have but it still wouldn't connect.
Title: Re: Remote Assistance TIME OUT?
Post by: ClassyJakey on March 10, 2012, 07:27:22 PM
Sorry I wanted to include a picture and I forgot. I also want to mention that I deactivated my firewall and other protection I have but it still wouldn't connect.
Looks like me.avast.com is down, cuz that might be the host xD So please wait, Case Solved
Title: Re: Remote Assistance TIME OUT?
Post by: Noswalas74 on March 13, 2012, 03:50:05 AM
I am Having the same problem. I s It still An Avast issue?
Title: Re: Remote Assistance TIME OUT?
Post by: 1010101010101010101010101 on March 13, 2012, 04:33:30 AM
Here is the error code I am getting on my clients pc.

(http://i142.photobucket.com/albums/r103/IknowyouknowIknow/avastremoteerror.png)
Title: Re: Remote Assistance TIME OUT?
Post by: AntiVirusASeT on March 13, 2012, 01:06:42 PM
having the remote problem too. it has been up and down since Avast! 7 release. guess its the server side issue.
Title: Re: Remote Assistance TIME OUT?
Post by: 1010101010101010101010101 on March 20, 2012, 09:27:45 AM
Has anybody used remote assistance and if you have do the sessions automatically end/close after about 10 minutes??? ANYBODY??