Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Keith L. on March 09, 2012, 07:16:03 PM
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I have setup an account at my.avast.com at approx 10 am CST today 9 Mar 2012. I clicked on the activation link (capture1), but got the error in capture 2. I tried to login, but got another error. (capture 3) I then tried resetting my password and yet again, got an error. (capture 4)
Can someone please assist me?
Thank you,
Keith
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The site is giving this error message "Service Temporarily Unavailable".
I assume the server is down either because of a problem or for maintenance. Let`s be patient :)
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Down again this morning after having been up for a few hours
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Yup,down more than up it seems.
I am still puzzled as to why avast have even set this up, all the content a user sees on that site when it is working is already present in the GUI and 30 day report. What does a user gain from this,it's just more outbound connections/bandwidth use and unless there is something wonderful hidden somewhere at my.avast.com I and a many others are at a loss as to it's value ?
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Have the same problem here.
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I find it useful as I am supporting several remote systems. If the information is kept current it would enable me to see that a remote user has not upgraded to a latest version or has had a virus infection or attempt (activity log). I can see it being useless for someone with only 1 local PC.
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I find it useful as I am supporting several remote systems. If the information is kept current it would enable me to see that a remote user has not upgraded to a latest version or has had a virus infection or attempt (activity log). I can see it being useless for someone with only 1 local PC.
I understand what you are saying but there is a problem here in that the information provided on that site is 1) less than you get on the GUI and 2) is not accurate. When I first connected to my 3 machines to the account all machines were continually reported as up to date and protected, my sons machine is off for 5 full days, no connection at all and it is still listed as protected etc. which clearly it is not , the system failed to recognise that his machine had not been online.
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I agree it needs lot`s of work but I also understand that this is the first iteration.
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I understand what you are saying but there is a problem here in that the information provided on that site is 1) less than you get on the GUI and 2) is not accurate. When I first connected to my 3 machines to the account all machines were continually reported as up to date and protected, my sons machine is off for 5 full days, no connection at all and it is still listed as protected etc. which clearly it is not , the system failed to recognise that his machine had not been online.
I get the error today that my password is wrong...
Also; if your sons machine is off for 5 days; what Avast online is showing you is that the last time that you son's machine was online (the main source of threats) it was up to date and protected.
I can only assume that it will go to a yellow ? after a while; but only show unprotected if your son's machine was online and not up to date.
I monitor a few PC's on the online account; and I wouldn't want to see "unprotected" next to a PC that hasn't been switched on for a week... Because it's not unprotected; it's fine.
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I think it isn't that you password is wrong, as in the above image, more likely that it is because it can't be verified as the backend service can't be accessed.
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Is this related to the problem where I cannot register new installs of Avast AV Free?
After clicking "Already have account" and entering my email and password, I get "Service Temporary Unavailable try again later".
This is not a functional registration system!
I have been having problems registering my customer's computers for 2 days.
It does not work more than it does.
It is embarrassing to tell them they have to register their new antivirus "later" >:( >:(
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Is this related to the problem where I cannot register new installs of Avast AV Free?
After clicking "Already have account" and entering my email and password, I get "Service Temporary Unavailable try again later".
This is not a functional registration system!
I have been having problems registering my customer's computers for 2 days.
It does not work more than it does.
It is embarrassing to tell them they have to register their new antivirus "later" >:( >:(
Is there an ETA as to when this will be fixed?
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working now! for how long? unknown...
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working now! for how long? unknown...
Not for me.
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my.avast.com is currently working for me. I am located in the States.