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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fnukyguy on March 11, 2012, 04:42:16 PM

Title: do the definition-update people at avast work nightshifts?
Post by: fnukyguy on March 11, 2012, 04:42:16 PM
I have been paying attention to the update-page in avast settings to check how often avast is updated with new virus definition and streaming updates.
I may be wrong, but it seems like there is nothing going on from 24 to 08 my time...(im in norway so I think its pretty much the same timezone as czech republic..)

so my question is, do you have employes doing the updates 24/7 ?
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 05:05:37 PM
The problem seems to be with the servers, which should be working 24/7, but have not been working properly since this new version was introduced. Apparently, the new version is taxing the servers beyond what the previous version did, and that's causing a lot of problems, both with updates, and with user accounts.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Vlk on March 11, 2012, 05:55:09 PM
The problem seems to be with the servers, which should be working 24/7, but have not been working properly since this new version was introduced. Apparently, the new version is taxing the servers beyond what the previous version did, and that's causing a lot of problems, both with updates, and with user accounts.

skay_baltimore: again, wrong answer.

fnukyguy: no, the streaming updates are currently only sent during extended working hours (around 12/7).

Thanks
Vlk
Title: Re: do the definition-update people at avast work nightshifts?
Post by: RejZoR on March 11, 2012, 06:03:47 PM
Vlk, what about the automated signature generator that was mentioned some time ago? Unless i heard it wrong, something was in the works. But i could be wrong...
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Vlk on March 11, 2012, 06:25:45 PM
Vlk, what about the automated signature generator that was mentioned some time ago? Unless i heard it wrong, something was in the works. But i could be wrong...

Everything is done automatically.
We just don't have the balls to keep it running overnight (mainly because of possible FP's).

But we're getting there...

Vlk
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Charyb on March 11, 2012, 06:32:34 PM
The wording of this gave me a good laugh. How funny.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: RejZoR on March 11, 2012, 06:57:07 PM
Hm, i thought about that. There is always a risk of getting FP and then no one will be around for several hours to verify and correct it.
Makes sense.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 07:11:01 PM
The problem seems to be with the servers, which should be working 24/7, but have not been working properly since this new version was introduced. Apparently, the new version is taxing the servers beyond what the previous version did, and that's causing a lot of problems, both with updates, and with user accounts.

skay_baltimore: again, wrong answer.

fnukyguy: no, the streaming updates are currently only sent during extended working hours (around 12/7).

Thanks
Vlk
So despite post after post saying that the servers are the problem, you're saying the servers are not having any problems?
Title: Re: do the definition-update people at avast work nightshifts?
Post by: DavidR on March 11, 2012, 07:36:07 PM
The problem seems to be with the servers, which should be working 24/7, but have not been working properly since this new version was introduced. Apparently, the new version is taxing the servers beyond what the previous version did, and that's causing a lot of problems, both with updates, and with user accounts.

skay_baltimore: again, wrong answer.

fnukyguy: no, the streaming updates are currently only sent during extended working hours (around 12/7).

Thanks
Vlk
So despite post after post saying that the servers are the problem, you're saying the servers are not having any problems?

You really are getting things wrong, as Vlk has said. There are currently over 200 update servers (constantly changing); there are many different types of server and the one area my.avast.com (with connection problems) is a completely different issue and separated from the update servers, be that streaming updates or regular auto updates.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Gargamel360 on March 11, 2012, 07:51:18 PM
You really are getting things wrong, as Vlk has said. There are currently over 200 update servers (constantly changing); there are many different types of server and the one area my.avast.com (with connection problems) is a completely different issue and separated from the update servers, be that streaming updates or regular auto updates.
+1   

DavidR does 9999 points logic dmg. to skay_trollmore....you have critically damaged skay_trollmore....the trollmore retreats to Wilders, to regenerate and try again
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Vlk on March 11, 2012, 08:14:03 PM
So despite post after post saying that the servers are the problem, you're saying the servers are not having any problems?

The Avast Account servers are indeed having problems (I mean, the Account app is having problems).
But it has no effect on the updating servers (these are different parts of the infrastructure).

Thanks
Vlk
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 08:24:46 PM
So despite post after post saying that the servers are the problem, you're saying the servers are not having any problems?

The Avast Account servers are indeed having problems (I mean, the Account app is having problems).
But it has no effect on the updating servers (these are different parts of the infrastructure).

Thanks
Vlk
Fair enough.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 08:25:28 PM
You really are getting things wrong, as Vlk has said. There are currently over 200 update servers (constantly changing); there are many different types of server and the one area my.avast.com (with connection problems) is a completely different issue and separated from the update servers, be that streaming updates or regular auto updates.
+1   

DavidR does 9999 points logic dmg. to skay_trollmore....you have critically damaged skay_trollmore....the trollmore retreats to Wilders, to regenerate and try again
I'm really not sure how this type of post is constructive in the least. And frankly, I find it patently rude.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 08:26:34 PM
The problem seems to be with the servers, which should be working 24/7, but have not been working properly since this new version was introduced. Apparently, the new version is taxing the servers beyond what the previous version did, and that's causing a lot of problems, both with updates, and with user accounts.

skay_baltimore: again, wrong answer.

fnukyguy: no, the streaming updates are currently only sent during extended working hours (around 12/7).

Thanks
Vlk
So despite post after post saying that the servers are the problem, you're saying the servers are not having any problems?

You really are getting things wrong, as Vlk has said. There are currently over 200 update servers (constantly changing); there are many different types of server and the one area my.avast.com (with connection problems) is a completely different issue and separated from the update servers, be that streaming updates or regular auto updates.
So I got it wrong. The fact is, there have been so many server-related problems (yes, with the update servers as well), it's hard to keep everything straight.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: CraigB on March 11, 2012, 08:37:10 PM

DavidR does 9999 points logic dmg. to skay_trollmore....you have critically damaged skay_trollmore....the trollmore retreats to Wilders, to regenerate and try again
I'm really not sure how this type of post is constructive in the least. And frankly, I find it patently rude.
Frankly speaking we dont need you trolling others problems just to put your two bits worth in when your not here to offer help or seek resolve to your own if any issues, your just plain annoying ::)
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 09:50:11 PM

DavidR does 9999 points logic dmg. to skay_trollmore....you have critically damaged skay_trollmore....the trollmore retreats to Wilders, to regenerate and try again
I'm really not sure how this type of post is constructive in the least. And frankly, I find it patently rude.
Frankly speaking we dont need you trolling others problems just to put your two bits worth in when your not here to offer help or seek resolve to your own if any issues, your just plain annoying ::)
Yet another very rude post. I'm not sure if you're aware of it or not, but lots of folks come here and see what's going on on this board. And if you think it puts Avast in a good light, you're mistaken. It's clear that your definition of trolling is a willingness to discuss real issues that tend to publicize issues Avast would rather not have publicized. Oh well. That's just too bad. The issues are real. And they deserve to be talked about, rather than swept under the carpet.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: miscreant on March 11, 2012, 10:18:05 PM
From your posts at wilders
http://www.wilderssecurity.com/showthread.php?t=318887&page=12
you state that you dont even use avast but that you use MSE,and you make mention of avast shills.You then seem to latch on to every post from  users who has come to the forums for genuine help,with negativity ,and no other goal than to discredit avast and its users.Yes you are a troll.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 10:19:25 PM
From your posts at wilders
http://www.wilderssecurity.com/showthread.php?t=318887&page=12
you state that you dont even use avast but that you use MSE,and you make mention of avast shills.You then seem to latch on to every post from  users who has come to the forums for genuine help,with negativity ,and no other goal than to discredit avast and its users.Yes you are a troll.
That's your opinion, and you're entitled to your opinion.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: miscreant on March 11, 2012, 10:20:57 PM
Thats a fact.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: skay_baltimore on March 11, 2012, 10:21:50 PM
Thats a fact.
In your opinion. But I'm not going to quibble with you. That would only take the thread O/T.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: Charyb on March 11, 2012, 10:25:13 PM
From your posts at wilders
http://www.wilderssecurity.com/showthread.php?t=318887&page=12
you state that you dont even use avast but that you use MSE,and you make mention of avast shills.You then seem to latch on to every post from  users who has come to the forums for genuine help,with negativity ,and no other goal than to discredit avast and its users.Yes you are a troll.

Well said miscreant.

In addition to troll, add topic hijacking, vendetta, disruptive, and counterproductive to the list.
Title: Re: do the definition-update people at avast work nightshifts?
Post by: MikeBCda on March 13, 2012, 12:19:10 AM
I think the original question was properly answered way back near the beginning of this topic, and the rest following that is irrelevant.  Please lock thread, whoever.