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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jack 1000 on March 12, 2012, 06:52:17 AM

Title: Can Avast Provide Step by Step How To Do A Memory Dump?
Post by: Jack 1000 on March 12, 2012, 06:52:17 AM

Sup Avast?  (For people with Avast 7 problems who have tried uninstall with the uninstall utility and reinstall, and are still having issues.)  Fortunately, my Avast 7 is working well, but this question has come up before in the past.

I tried searching in the Help files for how to do a memory dump because someone asked about how to create one, and the returned information was confusing, and said you had to go into Reg Edit.  Is there any easier way?  I know there was because a few years ago, I had Vlk analyze an Avast Memory Dump for me without the need for the use of Reg Edit.

And than, how do you know when the team gets the dump file?

Jack

Title: Re: Can Avast Provide Step by Step How To Do A Memory Dump?
Post by: Asyn on March 12, 2012, 06:58:43 AM

Easiest way is: GUI -> Maintenance -> Support
You can generate a support package there and will be guided how to upload it.
Else: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87

Title: Re: Can Avast Provide Step by Step How To Do A Memory Dump?
Post by: igor on March 12, 2012, 11:07:41 AM

Depends on the problem.
If there's a system crash (i.e. a bluscreen), a dump should be created automatically. For "freeze" problems, however, it's necessary to be able to invoke the bluscreen (and subsequent dump creation) manually - that's what the special registry value, described e.g. here (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71), is needed.