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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: neksko on March 12, 2012, 04:43:11 PM
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Recently I updated both of my systems to the latest Avast client version, 7.0.1426. Both systems already had the free software installed and I used in the in client upgrade button. My XP system has had no issues, however my Windows7 system was first rendered non-bootable and is now unresponsive durings scans and then BSOD.
After the initial version update of the program, Avast notified me that a reboot was required, so I rebooted. System would hang after entering password and would never load. I was able to boot into safe mode, but not safe mode w/networking. This strikes me as odd. In safe mode I was able to run the removal tool from Avast. After removing the software my system was again bootable and ran fine. I then did a cleaninstall of the latest version 7.0.1426 and my system again would hang after reboot after entering password. Safe mode wipe again. After which I went and found the previous version 7.0.1407 and installed it. There were no issues after this install and reboot that I could see. I decided to setup a full scan as I had setup in my previous versions. Ran the scan and after 68% my system began to not respond. Task monitor didn't even show system being taxed. I waited this out and was able to kill the scan.
Overnight I decided to start the scan and let it run all night to see if it would actually finish. When I got up today my system had rebooted itself and upon login I received a BSOD. So, something from the latest release has caused serious failures on this Windows7 laptop.
BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC50044600
BCP2: FFFFFFFFC0000185
BCP3: 00000000424F2880
BCP4: FFFFF8A0088C00B8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
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Any other security software installed, have you removed the factory installed AV eg ( Norton, TrendMicro etc ) and run the correct removal tool to delet remnants.
It also looks like you haven't updated your service pack to SP1, not that this should affect it though but you should always apply all windows updates.
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No other AV software installed. I don't recall there being any factory installed AV when I got this years ago from Dell. If there was, then I removed it as I see no traces of any other AV on the system. Removal of Avast was done using their provided removal tool.
Sure I could update my OS, but as you noted that will probably not change anything. It also complicates it when people want to know if anything else has changed recently. Considering this baseline functioned perfectly before the latest version 7.0.1426 I would rather keep it as is in case they need something specific.
I'm mostly posting here as I saw another user with almost identical issues posting a topic. If more people post then perhaps it will get more eyes from Avast. I can function without running my weekly scan for a bit, though I'd prefer not too.
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Can you please upload the corresponding minidumps (from C:\Windows\Minidump folder) to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) ?
Thanks.
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Can you please upload the corresponding minidumps (from C:\Windows\Minidump folder) to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) ?
Thanks.
Igor,
Two dump files should be there now, though it is hard to confirm since visibility in the folder looks to be blocked.
Filenames:
031212-14508-01.dmp - first dump appears to be middle of the night while scan was running.
031212-14476-01.dmp - second dump which was on subsequent boot and login.
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I just had the same issue....I was on the 7 version and saw there was an upgrade today (I think to 7.2) and following the update laptop stopped at the password....I could enter it and would get the welcome message but it would just sit on that page......after rebooting into safe mode with networking and unistalling Avast I was again able to get into my laptop.
w7 x-64 ultimate
DELL E1705
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@neksko, your crashes are not caused by avast, it seems like hw fault (memory, cpu); would you mind check memory status (memtest86.com), check cpu temp, etc. Thanks.
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I have also had issues with my laptop using Windows 7 operating system after updating Avast to version 7.0.1426 in which the system will hang when I first connect using my DAIL-UP connection as well as when I first login into the operating system or at times when I reboot. It seems the computer will have periods of time when it slows down significantly at which time web pages in some case have difficulty completely loading which requires many attempts to accomplish a complete load of pages in many cases.
None of these kinds of things were occurring prior to installing Avast 7.0.1426 from Avast version 6 which was working just fine. What happens all the time now when I am NOT connected are requests to connect for Avast programs i.e. vl.ff.avast.com, sv.ff.avast.com etc at which time when I do try and connect the DIAL-UP the operating system will sometimes lock up for some time. I now have a 5 minute delay on Avast updates to avoid to much traffic while initially connecting my DIAL-UP which doesn't seem to make any difference.
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@neksko, your crashes are not caused by avast, it seems like hw fault (memory, cpu); would you mind check memory status (memtest86.com), check cpu temp, etc. Thanks.
Thank you for checking the dump files. I will gladly run a few series of mem-tests, though I am extremely skeptical of that being the actual problem. I say this because the system is functioning perfectly fine running all other applications except version 7 of Avast. I am of the opinion that avast was causing some sort of system event when trying to scan certain file types and this is why the crash is registering a system type event in the dump.
I will update when I find any further information.
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Just ran multiple passes of memtest86 v4.2 - all pass, no errors detected.
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We are having the same issue as stated above. We have a large client base that we suggest the use of avast to and this morning we have had over 20 individual sites that have had all of their PCs unable to load because of this update.
Updating to version 7 of the software either manually or automatically causes windows 7 (x64) to hang after having logged in at the 'waiting' page.
It has a simliar effect on vista but it hangs pre-login at the 'configuring' page.
At the moment we are downgrading to a 'Safe' version 6, but this is not something that we can do in the longterm.
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I don't know if this is where I'm suppose to post but I am having the same problems exactly after installing Avast 7 and I UNINSTALLED my McAfee and other security programs it's a mess and it takes all kinds of messing with start up f8 options and then I have to ctrl alt delete and go to task manager to get on computer and my Avast is turned off can't turn on dialog box says File System Sheild provider not found what is all this about
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Same Problem here.
After booting the system and logging into windows, the system freezed up and nothing more happened. I had to to a cold boot. I tried several times - same behavior. Sometimes the systems freezed when clicking on the userpicture, sometimes it freezed after enterig the password. But i was never able to see the Icons on the desktop.
Cleaning in safe mode and reinstalling. Now everything works again.
But there is something wrong with 7.0.1426 .
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Hi
I have been having trouble, cannot download big fish game manager, or games. computer goes into savemode. etc.
I did ring tech support and I do not know what they did but the computer does not run as before. they wanted to charge me $180.00 to fix problem. When I said I had already paid $180.00 late last year and was covered until later this year, they kept insisting on me paying. when I finally said no i want the computer fixed under the payment I already did they put me onto someone else and who knows what they deleted. Not happy in the least with AVAST this time round.
Franca
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Well, I haven't had much luck still with Avast since the update. My system is taking forever to respond while scanning DLL and SYS files and is often bluescreening during these file scans.
Is there some change with deep scanning of these types of files?
Quick Scan seems to function decently.
Something has changed in the latest updates with how Avast is scanning certain file types, as this was not happening previously on full scans.
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@neksko, your crashes are not caused by avast, it seems like hw fault (memory, cpu); would you mind check memory status (memtest86.com), check cpu temp, etc. Thanks.
My laptop still shows no issues with any hardware or other software. As I have seen no fix in the making still I decided to do some tests. I am now using Avast 6 and running a custom scan to scan all memory and files on my system. I have come to find that at 68% my system begins to stop responding, this happens to be while scanning the windows\assembly folder. I excluded this folder from the scan and begun again after a reboot. From here I started watching system resources much more closely and came to a startling discovery. Avast is eating up immense amounts of memory when it scans running processes on my laptop. Once it is done scanning those running processes it DOES NOT release the memory, even if you stop the scan. This is most likely what is causing the slowness which users are seeing.
Is Avast causing these running processes to eat up memory? It looks like several basic windows processes begin to use up more then double their normal amount of memory when it scans them:
dwm.exe
wltray.exe
bcmwltry.exe
explorer.exe
svchost.exe
delldock.exe
I know there was a previous issue with Avast and some Dell drivers. Who has the ability to test this out and confirm?
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I've had three laptops lock up this week after upgrading to 7. Boot to safemode, uninstall Avast and computer boots correctly. Will be uninstalling Avast from all corporate computers on Monday.
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the exact same problem, after update to avast 7 pc gets stuck after start up, the only thing that helps is to uninstall it
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I just purchased Avast last week for the first time ever. Since then, my Outlook Email will not function properly. It locks up after one use and I have to re-boot my computer just to make it do anything. I am currently not even able to open Outlook. I have re-installed my Office program but it still isn't working. Has anyone else had this problem?? My laptop seems to be working ok otherwise.
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... like most other folks, I've also had the same frustrating problem after installing the latest Avast 7.xx upgrade. And also, like other folks, it seems a total uninstall in Safe Mode is the only way to get over this issue. The problem I have now is that my machine is now vulnerable.
Avast people: the product seems to have a flaw - not everyone in this forum can be wrong, particularly with the diagnosis and the workaround (i.e. uninstall Avast). Any chance on some positive commentary on your product? :-\
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I had the same problem with my DELL desktop (Win7 Ultimate x64). The update from 6 to 7 went just fine until Thursday. I shut down the PC and went for three days off. Today (Monday) the PC would start to the greeting/login but not further. Maybe a longer wait after login would have helped, but I never tried. Instead I found this thread.
To fix it I just booted in safe mode, used the aswclear.exe from the avast site and reinstalled V7 after a reboot. Now it seems fine (I installed using the user defined installation where I unchecked all that Sandbox/Safeguard stuff (even if the sandbox is still available in the settings, where I deselected it).
We will see whether or not my system stays responsive in the next couple of days.
Cheers,
Dany
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Same problem. And, even more troubling, when I left messages yesterday chiding "PK" for blaming the problem on end user hardware, my messages were deleted and my account was deleted. I just recreated and am posting again. How about some help for your paying customers Avast! We're vulnerable!
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Same problem. And, even more troubling, when I left messages yesterday chiding "PK" for blaming the problem on end user hardware, my messages were deleted and my account was deleted. I just recreated and am posting again. How about some help for your paying customers Avast! We're vulnerable!
Your messages were deleted and you're PAYING. My goodness, you have my sympathy. That's pretty poor behaviour on the part of Avast!
Avast! - any comment? Or are you going to remove my posts also?
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Same problem. And, even more troubling, when I left messages yesterday chiding "PK" for blaming the problem on end user hardware, my messages were deleted and my account was deleted. I just recreated and am posting again. How about some help for your paying customers Avast! We're vulnerable!
Your messages were deleted and you're PAYING. My goodness, you have my sympathy. That's pretty poor behaviour on the part of Avast!
Avast! - any comment? Or are you going to remove my posts also?
His posts were deleted for the way in which he replyed to PK which were rude and demanding.
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Ok - you're in charge I guess. However I'd argue that it not good form for a vendor to respond so dramatically to a very real issue that requires a professional response on fault analysis and root cause.
The problem is being faced by a large Avast! community, and the workaround appears to be to simply uninstall your product. Surely this should be ringing alarm bells? At least some acknowledgement by Avast! that a problem exists would be a start, and simply offer some premium advice on what the Avast! community can do to protect themselves whilst a solution is being worked on. Of course, I'm assuming that there IS a problem with Avast! since there's no other evidence that proves otherwise.
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Ok - you're in charge I guess. However I'd argue that it not good form for a vendor to respond so dramatically to a very real issue that requires a professional response on fault analysis and root cause.
The problem is being faced by a large Avast! community, and the workaround appears to be to simply uninstall your product. Surely this should be ringing alarm bells? At least some acknowledgement by Avast! that a problem exists would be a start, and simply offer some premium advice on what the Avast! community can do to protect themselves whilst a solution is being worked on. Of course, I'm assuming that there IS a problem with Avast! since there's no other evidence that proves otherwise.
Well if there is an issue! that is yet to be confirmed as many others here including myself run the latest avast version on win7 laptops with no problems whatsoever, maybe the issue comes down to a corrupted install or some conflict with other software where not sure but avast would be looking into this but until they discover and can replicate the problem the only way to fix the issue in the time being is to perform a clean install.
As for the deletion of the former members posts it was not the vendor that removed them but myself as abusive and rudely demanding posts will not be tollerated buy anyone under any circumstances.
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It does not "happen" only on laptops. And for the "cleanliness of the history" of the installation, I don't know. Two colleagues and I have DELL desktop PCs of various OS age (from years to months) who happen to had (!) the same (or at least a similar) problem.
My PC has a "clean" Win7 Ultimate x64 install from two months ago (I just included a SSD), where resides Office 2010, Visual Studio 2010 premium and of course some other tools important for software development. My colleagues reported that for them all they had to do was log on and wait for half an hour, when the problem vanished. I for myself having been the third in the row didn't know about their experience so I found several posts on the web stating to uninstall and reinstall, which I did, resulting in a working PC again.
I believe that there must be some issue with the updating process. I cannot try to reproduce it due to the lack of the old version (it sadly has not been saved for later use on issues like this, and avast only offers the latest version for download AFAIK).
Cheers,
Dany
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As for the deletion of the former members posts it was not the vendor that removed them but myself as abusive and rudely demanding posts will not be tollerated buy anyone under any circumstances.
So, the statement by the original poster that "there is no problem with avast, the problem is with your system" is not rude or abusive? Come on. There are too many of us experiencing this symptom, consistently repeatable and as yet unresolved in my case, for there to be no blame for avast. I do not have the tools, skills or time to figure out what the exact nature of the problem is but there is a problem, and it isn't my hardware.
Selective enforcement of your powers isn't appropriate. If you're going to delete one post that you feel is rude, you ought to delete all the rude posts. If you're not going to perform your role with consistent quality, step aside.
I suppose you've view this as rude and demanding and delete it too. Oh well. Probably time to throw away my investment in Avast licenses and try to find a vendor that cares.
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As the owner of 3 Dell products, and someone without a problem, I'm also curious why or if the problem is Dell related or
a software conflict or some other problem.
I own a Dell Vostro laptop which is about 4 years old. I run avast!7 on both a Windows 7 Ultimate Partition and a Windows 8 partition - NO Problem
I also own a Dell Inspiron 17R which is fairly new also partitioned for Windows 7 and Windows 8. Both partitions have avast!7 installed - NO Problems
The third Dell is a Dell Mini Running Windows 8 Consumer Preview and avast!7 again, NO Problems.
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So, the statement by the original poster that "there is no problem with avast, the problem is with your system" is not rude or abusive? Come on. There are too many of us experiencing this symptom, consistently repeatable and as yet unresolved in my case, for there to be no blame for avast. I do not have the tools, skills or time to figure out what the exact nature of the problem is but there is a problem, and it isn't my hardware.
Selective enforcement of your powers isn't appropriate. If you're going to delete one post that you feel is rude, you ought to delete all the rude posts. If you're not going to perform your role with consistent quality, step aside.
I see no rude or abrasive posts in this thread other than your's the other day.
The manor and wording of your post was the concern, as for selective enforcement " rubbish " anyone that posted with that attitude would be removed just the same so accept it and stop sulking ::)
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As the owner of 3 Dell products, and someone without a problem, I'm also curious why or if the problem is Dell related or
a software conflict or some other problem.
In fact we have licenses on about 30 PCs from various manufacturers in use and I know of only 3 cases so far (all on DELL desktops, mine is an Optiplex 960).
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I'm seeing the same issue on a Dell M6300 (XP Pro) but it's not just a laptop issue. I have the same post log-in hangup on a Dell Precision T7400 that was fully refurbished and re-installed with Win 7 two months ago. Worked perfectly with Version 6. Problems started the day I installed the 7 update and rebooted.
Maybe it is a Dell only issue but as a software vendor you probably should be paying attention to this. Dell has 25% of the market share and word of mouth travels pretty fast. I myself own 10 licenses and have recommended Avast to at least 50 people. There will be no recommendations until you admit there is a problem and find a fix. Publicly blaming the end user and saying there are no problems just because your systems don't exhibit them is not helping your cause.
In the mean time you should at least post a link for downloading the last version of 6 so that we can have some level of protection. Many people rely on their computers for their livelihood not just entertainment and have spent good money protecting their investments. For me if it's not Avast it's gonna be something else. I can't take the risk of being unprotected.
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I'm seeing the same issue on a Dell M6300 (XP Pro) but it's not just a laptop issue. I have the same post log-in hangup on a Dell Precision T7400 that was fully refurbished and re-installed with Win 7 two months ago. Worked perfectly with Version 6. Problems started the day I installed the 7 update and rebooted.
Maybe it is a Dell only issue but as a software vendor you probably should be paying attention to this. Dell has 25% of the market share and word of mouth travels pretty fast. I myself own 10 licenses and have recommended Avast to at least 50 people. There will be no recommendations until you admit there is a problem and find a fix. Publicly blaming the end user and saying there are no problems just because your systems don't exhibit them is not helping your cause.
In the mean time you should at least post a link for downloading the last version of 6 so that we can have some level of protection. Many people rely on their computers for their livelihood not just entertainment and have spent good money protecting their investments. For me if it's not Avast it's gonna be something else. I can't take the risk of being unprotected.
I'm wondering whom you're addressing this too ??? If it's to me, I am an avast! user like you nothing more. Stating that I have no problems on my systems is precisely that and,
nothing more. I am however just as curious as you to get to the bottom of this problem.
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The situation here is the same. I am an IT many companies including city halls. Our company has recommended Avast for years. I have seen 15 people with the same issue including myself. As most of my customers are paying for this service, it causes a problem for my company due to us recommending it. I don't care about the bickering going on in this thread, I just want an answer on what to do, where to go, or if needed, other antivirus programs that will do better. I have seen AVG slowing down computers, but not freezing. As for Avast, I sent in a trouble ticket to which I got no response. So I'll post the issues here. I myself, have the avast 7 free, with windows 7 ultimate 32 bit. I have seen this issue on avast pro also. These other systems have had Windows 7 pro and home, 32 bit and 64 bit. So what I have technically doesn't matter. I have tried uninstalling and re installing both the windows 7 and the avast but that did not work. I have tried having avast loading after everything else, did not work. I've tried disabling most of the services that avast runs, did not work. I've tried installing the basic components of avast when installing, did not work. I removed microsoft security essentials, did not work. My next step is to remove all updates for windows and check to see if the problem still exist. If it does then I will need another route or alternative antivirus to move the 8 years of customers to. If it doesn't then I can work 5 updates at a time. If anyone comes up with a solid solution before hand, it will be greatly appreciated. The reason I have stuck to avast is the boot time scan, but after the bickering on here, and and then no response from the ticket put in, I'm very dissatisfied and am really needing to renew the trust in this company.
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Kbland, can you please start a new thread for your specific problem.
Also, some details of the freezing machines will help (other security programs, x32 or x64, etc.).
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thanks for the response. The new thread is at http://forum.avast.com/index.php?topic=97594.0.