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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: joeysg6 on March 16, 2012, 09:34:08 PM

Title: Doesn't work...!
Post by: joeysg6 on March 16, 2012, 09:34:08 PM
I tried everything and all it does is lock my desktop up, HELP.
Title: Re: Doesn't work...!
Post by: Asyn on March 16, 2012, 09:37:09 PM
I tried everything and all it does is lock my desktop up, HELP.

?? ???
Title: Re: Doesn't work...!
Post by: DJBone on March 16, 2012, 09:44:49 PM
I tried everything and all it does is lock my desktop up, HELP.

?? ???
@Asyn: He means this: http://forum.avast.com/index.php?topic=95170.msg763377#msg763377

DJBone
Title: Re: Doesn't work...!
Post by: iroc9555 on March 16, 2012, 09:48:07 PM
I tried everything and all it does is lock my desktop up, HELP.

?? ???

Comes from here http://forum.avast.com/index.php?topic=95170.msg763377#msg763377

Joe welcome to the forum.

Try uninstall Avast! with this http://www.avast.com/uninstall-utility

Download Avast! from here:

http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Reinstall.
Tell us how it went.
Title: Re: Doesn't work...!
Post by: Asyn on March 16, 2012, 09:55:51 PM
Thanks DJ & iroc. ;)

@OP:
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
Title: Re: Doesn't work...!
Post by: joeysg6 on March 17, 2012, 02:47:21 PM
Ok I got it. I'm running windows vista on a Dell insperon 5 or so years old. I opened windows explorer, found the Avast program under program files, dragged and dropped the entire thing under a directory that was not in the directory path. Rebooted the computer and of course it came up with a few errors but didn't lock up. I used a free registry defrag utility, (Glary Utilities) and defragged the registry. Rebooted again, went to Avast web site and downloaded the free Avast and installed it. ( Please excuse me if I'm not complete or have been somewhat short as I have the worst FLU andCOLD i think I've ever had in my life). Then I went to the directory were I dropped the old one and used Glary utils to erase all of the files in the old directory, then deleted the directories.

Any questions feel free to E-mail me...
( I'm not a computer genious but it seems like its all about the money these days.)
Title: Re: Doesn't work...!
Post by: DavidR on March 17, 2012, 03:49:54 PM
You really are making life difficult for yourself, that is a right rigmarole just to uninstall, see below for a clean reinstall:

- Download the latest version of avast, 7.0.1426 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x).
Programs & Features, Uninstall/Change

One other question as you haven't provided much information in this or the other topic you posted in:
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

If you did it is essential to have properly uninstalled this or it could cause problems for the installation of avast.