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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gotty on March 23, 2012, 06:44:07 PM

Title: Avast 7.0.1426 has real problems
Post by: gotty on March 23, 2012, 06:44:07 PM
I updated my PC (Win7/64) this morning from latest 6 to 7.0.1426 and the computer started to run very very slow (to the point where mouse cursor only moved once every few seconds). I thought I'd better leave it, but after 2 hours the problem was still there, even after rebooting.

Went into Safe Mode, removed Avast (including using latest aswclear), rebooted and all was fine. So I tried installing again, and the computer was fine until I rebooted (it had said that autosandbox wouldn't work until rebooted), and the computer ground to a halt again.

This time I hit the hibernate button on the PC itself, the computer hibernated normally and, bizarely, when I brought it out of hibernation everything was fine.

Since then I've had phone calls from several friends (with XP or Win7) to say that they've updated to the latest Avast and their computers have crashed or frozen. I've been able to get one running smoothly again over the phone, but will have to visit the others to sort things out over the weekend.

So there is something clearly VERY wrong with this version and I think that we'll just strip Avast off and use something else.

It has certainly shattered my (our) faith in Avast

Title: Re: Avast 7.0.1426 has real problems
Post by: Pondus on March 23, 2012, 06:57:34 PM
remove avast 7 and 6 with this and reboot     http://www.avast.com/en-eu/uninstall-utility

then install avast 7 again 



do you have any other security programs installed ?
Title: Re: Avast 7.0.1426 has real problems
Post by: gotty on March 23, 2012, 07:24:34 PM
Thanks - but if you read the message I already used aswclear (to remove 6 and 7)
Title: Re: Avast 7.0.1426 has real problems
Post by: Pondus on March 23, 2012, 07:27:38 PM
no....you said you used it...but not on 7 first....then 6    ;)   but if you did...OK

Quote
Went into Safe Mode, removed Avast (including using latest aswclear), rebooted and all was fine.......
Title: Re: Avast 7.0.1426 has real problems
Post by: AdrianH on March 23, 2012, 07:31:09 PM
Which version of Avast, free, Pro or AIS ?

What firewall are you using?
Title: Re: Avast 7.0.1426 has real problems
Post by: gotty on March 23, 2012, 09:47:08 PM
Which version of Avast, free, Pro or AIS ?

What firewall are you using?

Free ... Windows 7 firewall on two machines, no firewall (external hardware only) on a third. Not sure about the others.

One Windows 7 installation is brand new (was a clean installation of latest Avast 7 onto a virgin Win7 installation)
Title: Re: Avast 7.0.1426 has real problems
Post by: Para-Noid on March 23, 2012, 10:59:36 PM
What anti-virus was on the "virgin" machine? And how was it removed?
Have you tried a "repair"? Did you use a registry cleaner on the leftovers. http://filehippo.com/download_ccleaner/
As Pondus asked, what other security software are you using?  ???

edit: Sorry Pondus didn't mean to step on your toes.
Title: Re: Avast 7.0.1426 has real problems
Post by: AdrianH on March 24, 2012, 07:39:37 AM
Which version of Avast, free, Pro or AIS ?

What firewall are you using?

Free ... Windows 7 firewall on two machines, no firewall (external hardware only) on a third. Not sure about the others.

One Windows 7 installation is brand new (was a clean installation of latest Avast 7 onto a virgin Win7 installation)

Try resetting the Windows Firewall to default settings .
Title: Re: Avast 7.0.1426 has real problems
Post by: DocV on March 24, 2012, 12:42:10 PM
I've had similar problems to what gotty describes here (Avast 7 free) on 2 different computers running 32bit Win7. In both cases general system  responsiveness was severely affected: some normal windows services (Networking) would not start at all. Windows startup was so crippled that nothing could be done or accessed on the computer, not even the start menu. I also was not able to get into task manager as that service was apparently not running either, even after waiting for over an hour. A couple of BSODs were produced as well, crashdump information cites aswMonFlt.sys and fltmgr.sys. I first tried uninstalling and doing a clean install of v. 7, which didn't help.
I tried uninstalling version 7 and reinstalling version 6, but the problem persisted. I then ran the aswclear utility (for v5, v6 and v7) and reinstalled v. 7 again. No luck.
-I have been temporarily using a trial version of another vendor's AV (which will expire soon), hoping that the situation with Avast 7 would get fixed in the meantime...
right now I'm afraid to go back to Avast and really can't spend time trying to locate and fix problems that shouldn't be there in the first place.
I agree with gotty that something basic must be very wrong with v. 7 and hope the Avast team can fix this.
Title: Re: Avast 7.0.1426 has real problems
Post by: AdrianH on March 24, 2012, 02:04:10 PM

I agree with gotty that something basic must be very wrong with v. 7 and hope the Avast team can fix this.

Except that v7 is in use on millions of machines without any issue at all.

Quote
avast! in numbers

203,333,854registered users of avast!
148,560,401active users of avast!
357,145infected websites discovered with help of avast! CommunityIQ in last 30 days
46,451,512users prevented from visiting infected sites in the last 30 days

Did you ask for help? Did you generate any dump files for avast to check?
Title: Re: Avast 7.0.1426 has real problems
Post by: sezor on March 24, 2012, 05:30:50 PM
Me too, I'm having problems with 7.0.1426 - on win 2k with zone alarm, 
- a bsod and memory dump (I can send you a minidump if you want)
- on startup, processor @ 100%
- if I then pause avast for 10 minutes, it rights itself at the end automatically, everything becoming normal
Title: Re: Avast 7.0.1426 has real problems
Post by: sezor on March 24, 2012, 05:56:05 PM

Hmm, I spoke too soon.
No sooner had I written the above then all programs on 2k stopped responding. 
And they did the same on another, xp, machine.  On it, neither firefox nor its instal program work. 
And turning off avast doesn't correct it once it's started, though it does if you do so before the trouble starts. 

Title: Re: Avast 7.0.1426 has real problems
Post by: sezor on March 24, 2012, 06:04:43 PM
Is there any way we can revert to an earlier version? 
Title: Re: Avast 7.0.1426 has real problems
Post by: Dch48 on March 24, 2012, 06:38:56 PM
Which version of Avast, free, Pro or AIS ?

What firewall are you using?

Free ... Windows 7 firewall on two machines, no firewall (external hardware only) on a third. Not sure about the others.

One Windows 7 installation is brand new (was a clean installation of latest Avast 7 onto a virgin Win7 installation)

Try resetting the Windows Firewall to default settings .
Yes this seems to have helped quite a few people having problems.
Title: Re: Avast 7.0.1426 has real problems
Post by: scottinaz on March 24, 2012, 06:56:13 PM
Mine works perfectly,,  sorry,  but the problem must be on your end.
Title: Re: Avast 7.0.1426 has real problems
Post by: blakelylaw on March 24, 2012, 07:05:54 PM
I absolutely, whole-heartedly agree with gotty. I just wasted over 6-hrs. of my time and my husband's (he's my office IT person) at the office trying to figure out what was wrong with the system! - on a day when we should have left to go out of town between 6 & 8 a.m.

Everything was fine last night. Some time in middle of night, my Avast updated to7.0.1426. When I got up, my computer was cludgy, with all of the mouse problems gotty described. After rebooting, the mouse problem resolved itself & so did the general cludginess to some extent; however, although it said I had an internet connection, I was obviously not getting out on net. When the basics didn't work (going from wireless to ethernet, resetting router, switching to our portable Verizon router, etc.), I got hubby involved because I figured the problem was elsewhere in system (we run independent firewall, etc.) It never dawned on me that it might be Avast because I've used it for years & had never had any problems. When everything was exhausted, he told me to shut down my firewall & Avast. Quickly realized it was the Avast.

Then I started turning off the individual portions of it. The problem is the Mail Shield & Web Shield. From there, I'm still stumped. Regardless of which of the individual portions of the shield I activate or de-activate, I have no internet access so long as those shields are up. Only when they are totally de-activated can I get out. Running without the anti-virus shield, especially regarding my e-mail is unacceptable. Any ideas anyone.

I run Windows 7, Home, 6-bit; latest versions of Firefox & Earthlink. I also run Chrome at times (same problems there.)
Title: Re: Avast 7.0.1426 has real problems
Post by: Lisandro on March 24, 2012, 07:39:31 PM
I have no internet access so long as those shields are up.
Which is your firewall?
Title: Re: Avast 7.0.1426 has real problems
Post by: blakelylaw on March 24, 2012, 10:00:39 PM

Which is your firewall?
[/quote]

I use Online Armor. It is up & running & there is no problem with. As I stated, nothing happened until the Avast was updated. Everything had been working perfectly in sync until then. So long as the two portions of Avast are disabled, everything is working again.
Title: Re: Avast 7.0.1426 has real problems
Post by: cloudlicker on March 24, 2012, 11:38:08 PM
Updated Avast, then PC freezing on startup. Restart, freeze again. Tried a system restore (Windows XP Professional) , PC no longer froze but Avast icon had X on it stating that program was not running. Tried restarting Avast but no response. Knew it had to be the update so went hunting and found this forum. Posters suggested going back to previous version.
Download previous version. Restart PC. Go to remove/add programs and try to remove Avast so I could install previous version. No joy, refuses to uninstall with an error stating unable to continue.
Go to programs and manually delete Avast folder.

Try to restart. No luck. Endless loop of restarts. Restart in safe mode and that works but-- no restore (nothing happens when I click on system restore). No internet connection (non connection screen and empty network connection folder).

I'm flucked. Thanks guys. Looks like a windows reinstall and hours and hours and hours of work. Will use windows essentials from now on.
Title: Re: Avast 7.0.1426 has real problems
Post by: essexboy on March 24, 2012, 11:43:35 PM
Download aswClear - go to safe mode and run it from there, uninstall all versions of Avast (4,5,6,7)
Reboot and then reinstall V7
http://www.avast.com/uninstall-utility
Title: Re: Avast 7.0.1426 has real problems
Post by: cloudlicker on March 25, 2012, 12:22:35 AM
Download aswClear - go to safe mode and run it from there, uninstall all versions of Avast (4,5,6,7)
Reboot and then reinstall V7
http://www.avast.com/uninstall-utility

Dude. You are the man. Worked perfectly and I can't thank you enough. I never would have thought to do anything like that and you saved me a ton of work. Owe you a beer or two.
Still can't trust Avast anymore though.
Title: Re: Avast 7.0.1426 has real problems
Post by: blakelylaw on March 25, 2012, 02:28:31 PM
(nothing happens when I click on system restore).

In my original rant, I forgot to note, that in addition to everything else, it also screwed up my system restore.

Title: Re: Avast 7.0.1426 has real problems
Post by: Yappy on March 25, 2012, 02:59:17 PM
Updated Avast, then PC freezing on startup. Restart, freeze again. Tried a system restore (Windows XP Professional) , PC no longer froze but Avast icon had X on it stating that program was not running. Tried restarting Avast but no response. Knew it had to be the update so went hunting and found this forum. Posters suggested going back to previous version.
Download previous version. Restart PC. Go to remove/add programs and try to remove Avast so I could install previous version. No joy, refuses to uninstall with an error stating unable to continue.
Go to programs and manually delete Avast folder.

Try to restart. No luck. Endless loop of restarts. Restart in safe mode and that works but-- no restore (nothing happens when I click on system restore). No internet connection (non connection screen and empty network connection folder).

I'm flucked. Thanks guys. Looks like a windows reinstall and hours and hours and hours of work. Will use windows essentials from now on.

I had the same problem, had to reinstall Windows. I'll give Avast another chance because of essexboy's "aswClear" link. Hopefully Avast won't have problems like this one in the future.
Title: Re: Avast 7.0.1426 has real problems
Post by: skay_baltimore on March 25, 2012, 10:00:35 PM
Is there any way we can revert to an earlier version?
Use the Avast uninstaller tool ascwclear.exe in safe mode (Restart, press F8, then select Safe Mode):

http://www.avast.com/uninstall-utility

Then download and install avast 6.0.1367:

http://www.oldapps.com/avast_antivirus.php?old_avast=6918

Title: Re: Avast 7.0.1426 has real problems
Post by: gotty on March 25, 2012, 10:11:09 PM
Mine works perfectly,,  sorry,  but the problem must be on your end.

That one person's works perfectly does not mean that the problem is not with the software! The vast majority of software
bugs affect only some users.

If software companies dismissed a bug simply because one person says it works fine (or even thousands of people say it works fine) then we'd have a lot of very buggy software everywhere.

Title: Re: Avast 7.0.1426 has real problems
Post by: gotty on March 25, 2012, 10:12:08 PM
Try resetting the Windows Firewall to default settings .

They are already on default settings. This is a software bug in Avast.
Title: Re: Avast 7.0.1426 has real problems
Post by: gotty on March 25, 2012, 10:15:26 PM
Except that v7 is in use on millions of machines without any issue at all.

Maybe ... but how many machines are having problems? Nobody has any idea at all and, by the number of reports I've read today, and the number of machines I've had to deal with, the percentage is rather high.
Title: Re: Avast 7.0.1426 has real problems
Post by: DavidR on March 25, 2012, 10:19:59 PM
Don't lose sight of the fact that this is a support site, so you don't see them queueing up to report no problems.
Title: Re: Avast 7.0.1426 has real problems
Post by: schmidthouse on March 25, 2012, 10:35:18 PM
Except that v7 is in use on millions of machines without any issue at all.

Maybe ... but how many machines are having problems? Nobody has any idea at all and, by the number of reports I've read today, and the number of machines I've had to deal with, the percentage is rather high.

"the percentage is rather high"......Compared to what?? :)

I've tested and used alot of Security Programs over the years, and without exception, all "New Versions" with significant changes have bugs for some users, always. ;)
Title: Re: Avast 7.0.1426 has real problems
Post by: jjb2012 on March 26, 2012, 12:02:11 AM
It works fine at my work computer but boinked one of my older PCs at home. That PC was very reliable and had never BSOD until Avast 7. Coincidence? I uninstalled Avast 7 and use MSE until the bugs are worked out. Better safe than sorry.

And I've used and promoted Avast for 10 years so I am a big fan.

Title: Re: Avast 7.0.1426 has real problems
Post by: gdiloren on March 26, 2012, 04:40:59 AM
From what I gathered from the past 6 months, if you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6! I mean, I don't have these problems with AVIRA and it runs smoothly, fine and well and I tested on my pc without formatting 4-5 AVs... Come on, stop being blind and do something...!!!
Title: Re: Avast 7.0.1426 has real problems
Post by: jjb2012 on March 26, 2012, 04:53:16 AM
Now that you mention it - the one computer I have where it works fine is a brand new Win 7 PC! Aha!
Title: Re: Avast 7.0.1426 has real problems
Post by: gdiloren on March 26, 2012, 05:09:37 AM
Only hope AILWIL gets it!!! It is too much sophisticated and unusable unless your format your drive!!! ??? Guess what?? My pc comes pre-installed with Norton so how I'm gonna do???
Title: Re: Avast 7.0.1426 has real problems
Post by: Gargamel360 on March 26, 2012, 05:20:59 AM
if you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6!
Lies

Problems, sure....mainly with the update process...and security program "leftovers" creating problems, thats par for the course.

98%....my @$$  ::)
Title: Re: Avast 7.0.1426 has real problems
Post by: gdiloren on March 26, 2012, 05:45:52 AM
Your opinion. I respect it. Just surf other av software forum, never had so much problems with every damn version!! No joke
Title: Re: Avast 7.0.1426 has real problems
Post by: Jack 1000 on March 26, 2012, 06:42:26 AM
The only problem that I had when I first got the update for Version 7 back in late February was the start up splash screen didn't go away. And this is on an XP system that is like 7 years old and runs very well.  It could also be that I reformatted and reinstalled Windows last year, so there's not a whole lot on it.

After I used the Avast Uninstall Utility and reinstalled version 7, no problems at all, and this was the original version 7!  I got the blue update pop-up notice last week about a new program version, and just updated through the GUI and it's fine.

People with problems may have other security software on their machine conflicting, or you might have to go to your previous Anti-Virus companies website.  Not only remove the previous AV from Control Panel, but also get the program uninstaller for your previous AV program.  But that can be hard if you have bought a used computer and you have no idea of knowing what was on it before.  And it is a PITA to have to spend 6 hours reinstalling Windows when something messes up and your computer is not recoverable!

As much as I love Avast, I could see disgruntled users going to something like Microsoft Security Essentials (MSE.)  The updates are only once a day and the protection isn't as deep-rooted as Avast, but it just runs in the background, no license keys to concern with, and it might be easier for newbies to install and remove.

In fact, I recommend Avast for Intermediate to Experienced users who know about security and computer protection.  But for people who aren't into security at all, I tell them to go with MSE.  But those are the only two programs that I like.  I think all the other competitors are too bloated, and their detection rate is too weak,

Avast still has the most features and most frequent updates for the FREE PRICE!  And this forum is simply amazing!  1000 gold stars for Avast dumping Iyogi!!!!   Thank you!!!!  I would like to see Avast dealing with their support ticket services better, but the greatness of this forum balances out that negativity.

Jack
Title: Re: Avast 7.0.1426 has real problems
Post by: gdiloren on March 26, 2012, 06:51:05 AM
FREE PRICE!!! That's all about!!! In my case, I didn't have to reinstall Windows to use AVIRA 12 FREE PRICE and it just runs well as a German do!!! No offence, it works and its detection is better and I have not seen a FP to this date. I don't need extra feature! I need the software to protect me 100% EVERYDAY 24 hours!!! Avast just failed that and that is what many fans reported these passed months! :-X
Title: Re: Avast 7.0.1426 has real problems
Post by: Gargamel360 on March 26, 2012, 06:57:21 AM
Your opinion.
Well...it is good that you respect others opinions.

But when someone states some outright made-up-in-your-head-on-the-fly numbers like;
f you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6!
...at that point, it is not a matter of opinion.   

You want to hold Avast!'s feet to the fire for their mistakes, fine, that helps make a better product, I'm all for that.   Spreading non-factual numbers around......that is just spreading FUD.
Title: Re: Avast 7.0.1426 has real problems
Post by: AdrianH on March 26, 2012, 07:36:15 AM
From what I gathered from the past 6 months, if you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6! I mean, I don't have these problems with AVIRA and it runs smoothly, fine and well and I tested on my pc without formatting 4-5 AVs... Come on, stop being blind and do something...!!!

Complete and utter BS. 
Title: Re: Avast 7.0.1426 has real problems
Post by: sezor on March 26, 2012, 09:22:02 AM
Update

The problem remains, though less acute. 
On xp at startup (with just an editor & internet access running), the processor went to 100% but came down to normal ( < 5%) after a minute or two. 
On 2k, similarly, the processor went to 100% and stayed there several minutes - till I turned protection off for 10 minutes, when it came down to normal after a minute or two.  At the end of the 10 minutes, it remained normal.   
Judging by yesterday, it will now run all day without problem. 

Title: Re: Avast 7.0.1426 has real problems
Post by: sezor on March 26, 2012, 09:51:26 AM
Re above, I spoke too sson. 
Just after writing it, the 2k machine locked up solid - cursor was ok but everything stopped working. 
I'm unistalling 7. going back to 6
Title: Re: Avast 7.0.1426 has real problems
Post by: Asyn.B on March 26, 2012, 09:58:12 AM
Just after writing it, the 2k machine locked up solid - cursor was ok but everything stopped working. 

Here's the topic for W2K: http://forum.avast.com/index.php?topic=94069.0
Title: Re: Avast 7.0.1426 has real problems
Post by: SafeSurf on March 26, 2012, 10:10:41 AM
@ Asyn B.

Did you upgrade your machine to the items listed in the link you provided?
Title: Re: Avast 7.0.1426 has real problems
Post by: Asyn on March 26, 2012, 10:14:15 AM
@ Asyn B.

Did you upgrade your machine to the items listed in the link you provided?

SafeSurf, that's my testaccount and I just wanted to guide the user to the W2K thread. ;)
But thanks for trying to help. :)
Title: Re: Avast 7.0.1426 has real problems
Post by: SafeSurf on March 26, 2012, 10:18:23 AM
Oh, sorry about that.  I thought it was strange seeing another Asyn on the forum.  8)
Title: Re: Avast 7.0.1426 has real problems
Post by: Asyn on March 26, 2012, 10:23:16 AM
Oh, sorry about that.  I thought it was strange seeing another Asyn on the forum.  8)

NP SafeSurf. :)
[OT] It's because I'll try to figure out how many posts a newbie needs, before the captcha request is gone.
Title: Re: Avast 7.0.1426 has real problems
Post by: DavidR on March 26, 2012, 01:57:04 PM
From what I gathered from the past 6 months, if you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6! I mean, I don't have these problems with AVIRA and it runs smoothly, fine and well and I tested on my pc without formatting 4-5 AVs... Come on, stop being blind and do something...!!!

What total rubbish.

I have participated on every avast beta (bar one), pre-release trial and regular program update of avast since I have had the XP Pro system almost 4 years and never once have I had to format my system.

On a very rare occasion have I had to do a clean install as opposed to an in place update (one of the pre-release betas). I have never had a major issue in all of that time, I have some minor issues, but they too have been resolved.

As I have said before "Don't lose sight of the fact that this is a support site." with over 150million active users with multiple system permutations, you are likely to get some who will experience problems. The point is that for those who want help and are seeking it (not just venting), there are people prepared to help.

In almost 8 years participating in the forums I have never seen or found it necessary to recommend that someone format their system just to install an update. So I have absolutely no idea what is going on with your system or why you just felt a format was your only option.
Title: Re: Avast 7.0.1426 has real problems
Post by: Pondus on March 26, 2012, 04:48:14 PM
FREE PRICE!!! That's all about!!! In my case, I didn't have to reinstall Windows to use AVIRA 12 FREE PRICE and it just runs well as a German do!!! No offence, it works and its detection is better and I have not seen a FP to this date. I don't need extra feature! I need the software to protect me 100% EVERYDAY 24 hours!!! Avast just failed that and that is what many fans reported these passed months! :-X
Sorry.....no program can do that
Title: Re: Avast 7.0.1426 has real problems
Post by: jjb2012 on March 26, 2012, 05:09:44 PM
I'm a huge Avast fan but there is no need for people to get defensive about this new version. EVERY AV program has had an occasional hiccup - better to acknowledge there _may_ be a problem and wait and see.

I'm a very advanced user and switched to MSE only because I will be returning to Avast after a few more minor releases. I'm reminded of the old advice not to buy a new car in the first model year. LOL

As for the features, I love the new auto sandbox (the new and improved auto sandbox). But I wish it would default to "Ask" rather than automatically sandbox. They are going to lose a lot of folks who just want Avast to work out of the box. I put Avast on newbie computers and set it up so it doesn't bother them. Trust me: the first thing I will do is change it to ask. If they do work in the sandbox and then can't find it . . . They curse me, not Avast!

I'd advise people having problems to switch to MSE for a bit, not because it is great (I use it with Malwarebytes Pro scans nightly), but because uninstalls don't leave a mess to conflict with Avast later. . .
Title: Re: Avast 7.0.1426 has real problems
Post by: Dch48 on March 26, 2012, 09:03:12 PM
From what I gathered from the past 6 months, if you don't use a brand new Win 7 (or else) installation, or if you previously installed then uninstalled other well known security anti-malware softwares, you will 98% certainly have great problems with AVAST 7, even 6! I mean, I don't have these problems with AVIRA and it runs smoothly, fine and well and I tested on my pc without formatting 4-5 AVs... Come on, stop being blind and do something...!!!
Total  nonsense. This Win 7 machine is 7 months old now and came with Norton preinstalled. It has no problems whatsoever with the new Avast. The Vista machine also had Norton, then MSE, and finally Avast. No problems there either. The XP laptop has had many different security apps, Norton, Comodo, PCTools, Online Armor, and a few others, installed and uninstalled without a reformat ever involved and also has had no problems whatsoever with any version of Avast.  A 98% certainty of problems? I think not. It's probably more on the order of 2%.
Title: Re: Avast 7.0.1426 has real problems
Post by: jjb2012 on March 26, 2012, 09:09:19 PM
If 2% of a carmaker's cars had serous brake problems, there would be a recall. . .
Title: Re: Avast 7.0.1426 has real problems
Post by: CraigB on March 26, 2012, 09:17:52 PM
If 2% of a carmaker's cars had serous brake problems, there would be a recall. . .
Guess what! avast cant kill you unlike a car can ::) unless you have something helpful to contribute to the thread i think you should refrain from posting in it.
Title: Re: Avast 7.0.1426 has real problems
Post by: sw3dg on March 26, 2012, 09:54:05 PM
Quote
As for the features, I love the new auto sandbox (the new and improved auto sandbox). But I wish it would default to "Ask" rather than automatically sandbox. They are going to lose a lot of folks who just want Avast to work out of the box. I put Avast on newbie computers and set it up so it doesn't bother them. Trust me: the first thing I will do is change it to ask. If they do work in the sandbox and then can't find it . . . They curse me, not Avast!

  That's one of the biggest obstacles for me as well.  Its behavior of blocking programs that fail its subjective popularity contest by default just means users will migrate away.  People just want their system to work and run the programs -they- launch by default and without getting in the way.  I've also encountered performance and functionality problems with the 7.0.1426 update (on a Win7 64-bit system), long pauses when I'm scrolling through files in File Explorer, various slowed operations, compiling tools running into obstacles/problems, sandbox inteference requiring setting changes, etc, etc.  So I'm also on MSE for now for proper performance, 100% functionality, and no time wasting setting changes.  I don't begrudge Alwil though, I think that's a mistake some make.  These are growing pains that will hopefully be ironed out over time and I'll gladly check in every few months to find out the status on the latest updates and if one checks out to be reliable, doesn't hinder system performance, and doesn't obstruct what I want to do, I'll keep trying Avast.
Title: Re: Avast 7.0.1426 has real problems
Post by: Lisandro on March 26, 2012, 10:41:53 PM
I'll keep trying Avast.
Ok, you're welcome when you come back :)
Title: Re: Avast 7.0.1426 has real problems
Post by: DavidR on March 26, 2012, 10:42:38 PM
<snip>
As for the features, I love the new auto sandbox (the new and improved auto sandbox). But I wish it would default to "Ask" rather than automatically sandbox. They are going to lose a lot of folks who just want Avast to work out of the box. I put Avast on newbie computers and set it up so it doesn't bother them. Trust me: the first thing I will do is change it to ask. If they do work in the sandbox and then can't find it . . . They curse me, not Avast!
<snip>

Well from avast 7.0.1426 the autosandbox default mode is Ask as it was in avast6. That said there was no problem in using the avastUI, additional protection, autosandbox, settings to change the previous avast7 version autosandbox default Auto to Ask Mode.
Title: Re: Avast 7.0.1426 has real problems
Post by: essexboy on March 26, 2012, 10:45:42 PM
A picture is worth a thousand words

Title: Re: Avast 7.0.1426 has real problems
Post by: Quadriflax on March 26, 2012, 11:59:02 PM
I seem to be having some similar performance issues with avast! since upgrading not too long ago. I ran the uninstall utility in safe mode just now and did a reinstall and it would seem the problems persist. This is the free version. I've been using and upgrading avast! on this machine since at least Nov/Dec 2010, when I got some new hardware and upgraded to Win7. I've been checking the event viewer and the logs on boot, and when I did the reboot after uninstall, there was nothing. But after the reinstall, I get a couple warnings and errors and it actually froze on me for a couple of seconds.

It's weird. I'm not entirely sure I know what's going on, but it would seem that avast! is the culprit. I'm going to stick with it for a while and see if it gets fixed, but may have to switch in MSE or something else if it doesn't go away. I'd hate to change. Avast! was already my replacement for AVG once that went downhill.
Title: Re: Avast 7.0.1426 has real problems
Post by: Lisandro on March 27, 2012, 02:41:04 AM
I seem to be having some similar performance issues with avast! since upgrading not too long ago.
I have two friends, one with Windows 7 and other with Windows XP with very slow performance in their computers. The problem is that I don't know how to help troubleshooting. They have in common avast!, that I've installed for them. It won't be bad to discover what is causing such slowness in some computers. Maybe a performance analysis tool... Can anybody help troubleshooting such cases? Thanks.
Title: Re: Avast 7.0.1426 has real problems
Post by: AntiVirusASeT on March 27, 2012, 05:40:15 AM
actually i would prefer the default to be auto mode for autosandbox. it prevents the user from continuing to run the suspicious programme in the sandbox by terminating it. in ask mode, autosandbox allows suspicious programmes (flagged by Avast) to run indefinitely. the user may think that any changes made for that programme will be saved, thus wasting his efforts when he realise that all is gone when the programme is closed by him or by next system restart.

moreover, it is stated very clear in the autosandbox popups that the suspicious programme was terminated, and options presented clearly to allow user to open the programme normally on next run. i do wonder if any of those users who are complaining about 'where their programmes go to' even read what Avast is telling them. thats a very bad habit i must say... ::)

btw, complete silent security is not gd as it could well hide the source of the problems when it interferes with programmes on the system silently...
few popups is the way of balancing security and accessibility of data on the system. in that note, i think Avast does a vgd job

Title: Re: Avast 7.0.1426 has real problems
Post by: DavidR on March 27, 2012, 11:31:41 AM
Well for the time that it was set on Auto in the early avast7 builds, it probably drew more complaints than it ever did in avast6 with it on Auto. That may have been down to it becoming much more sensitive and people were finding many applications that they had been using for years (and well known ones, MS Word and Excel, etc.) being pinged by the auto sandbox.

So before anything goes to Auto its has to be much more robust so as not to ping all and sundry files.
Title: Re: Avast 7.0.1426 has real problems
Post by: AntiVirusASeT on March 27, 2012, 03:13:03 PM
i agree that in the short run, it should be set to ask if it is convicting too many legitimate files, but in the long run, auto is still better due to the possible problems for ask mode as stated previously.
Title: Re: Avast 7.0.1426 has real problems
Post by: DavidR on March 27, 2012, 03:22:44 PM
Yes, for the majority of users that would be the best default option, but before a default option is selected the accuracy of its decision making has to be much, much higher. That in the early builds of avast7 wasn't proven by the number of complaints about it.
Title: Re: Avast 7.0.1426 has real problems
Post by: BDisp on June 09, 2012, 12:47:17 AM
Even if we add the files in excluded from automatic sandboxing, sometimes that files take to much time to open, because the behavior's monitoring is still scan that files. That's very boring.
Title: Re: Avast 7.0.1426 has real problems
Post by: jadinolf on June 09, 2012, 01:21:05 AM
For the record,  avast! 7.0.1426 is the most perfect release I have ever seen.

If you are having problems with, it I suggest you check your system.
Title: Re: Avast 7.0.1426 has real problems
Post by: BDisp on June 09, 2012, 01:29:26 AM
How I check my system? If I only stop the behaviors' monitoring, applications open normally, instead of freezing. The applications I'm refering are in the network. It's not the firewall, I already had configured.
Title: Re: Avast 7.0.1426 has real problems
Post by: joelc on June 09, 2012, 02:27:53 AM
May I suggest two things that have helped me figure out what my CPU and Memory is doing when apps are running:

If you can try  what is called a "clean boot" to see for sure what services are bogging down your system

http://www.ehow.com/how_5331553_clean-boot-windows.html

It requires you to select and deselect start up programs and services so you can eventually identify the
culprit however even when you do that you will need to know what the app does before disabling completely.
There are probably a bunch of articles on clean boots and its uses including in microsoft forums.

The second is another useful tool that was given to me by a pc support forum that you might consider as well
unfortunately, my suggestions will require some time taken for you to decipher results unless you really really want to pay a techie to
do it for you.

What surprised me is my findings on the amount of mem some microsoft apps take up when a system starts up.......
like it is unlimited or something.....thanks microsoft........

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

These things may help confirm if it is the AVAST stuff or something you may not have seen before like 28 versions of svchost.exe running
up the cpu.  I went to Avast recently because MSE and Windows Defender was doing a number on my CPU load.  I find AVAST to be
leaner and slimmer than others so I am going to stick with it a while.  At this point seems to be a useful program to me.

I do not have multiple spyware apps nor antivirus apps running either only AVAST at this time


Windows 7, 64 bit , Home Premium, SP1.
Toshiba Satellite A505
4GB Ram
i3 Core Processor
Title: Re: Avast 7.0.1426 has real problems
Post by: BDisp on June 10, 2012, 12:00:46 AM
I appreciate your help. Fortunately I'm no novice in these wanderings and I assure that there is no problem with the OS. I've been analyzing the behavior of the shield of the anti-virus and I found that it takes a long time to examine the files associated with opening of an executable from the network. Setting up the exclusion of the verification of this executable in AutoSandboxing's  settings the executable file is scanned only on the first time in this shield. The issue is that it is always scanned in the behavior monitoring, taking too long time to examine the files. If I disable this check, the program opens quickly. With BitDefender this problem did not happen. I think it must be some setting I have to do but I do not know which one. I have already did  all the configuration that I know with others anti-virus and with the Avast I have not discovered yet, or it is any problem with Avast because I have read many complaints about the same subject.