Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 25, 2012, 12:24:03 PM

Title: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: REDACTED on March 25, 2012, 12:24:03 PM

On 12 March I updated my Avast from v5 to v7.  Today I had to do a system restore which took me back to v5.  However Avast is stopped and I can't get it started.  I am not sure how to remove the old version(which shows to be v5 now)  so that I can update it with the latest.  When I tried the help it brought up the v7 help (it's a bit confused????).  It will not let me updated it from the user interface and I can't find the Avast folder in the 'All Programs' to use the uninstall.  Also not in the control panel.  I am using Vista 32 bit OS.  How can I get avast working again?

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: Pondus on March 25, 2012, 12:29:43 PM

follow the instructions and remove with this (from dropp down menu run it for both avast 5 and 7) then reboot    http://www.avast.com/uninstall-utility

i guess you have the free.......download and install new http://filehippo.com/download_avast_antivirus/

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: REDACTED on March 25, 2012, 01:42:44 PM

Thank you for the utility.
No it's not the free one.  It's the bought suite.  Where do I get that from?

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: Pondus on March 25, 2012, 01:44:55 PM

download and install as trail  http://www.avast.com/free-antivirus-download

when you have it up and running and updated...insert your license file

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: REDACTED on March 25, 2012, 02:01:36 PM

Thank you.  That makes sense. I do have the lic file.

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: andrzejvca on March 25, 2012, 08:43:15 PM

Hi Pondus. I have the same problem as av, but I can not remove Avast. I am getting "acwsclear.exe is not valid Win32 application" window while trying to run it. I hope you can help me. I am using free version of Avast, Vista32.

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: Pondus on March 25, 2012, 08:53:01 PM

and you run it in safemode ?

Title: Re: Can't update Avast after System Restore Ver 5 to Ver 7
Post by: andrzejvca on March 25, 2012, 09:06:11 PM

Yes, I used safemode.