Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Linzy on March 26, 2012, 12:57:56 AM
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Hi. I had to do a restore point on my comp and ever since then it will not work. I did an even further restore point hoping that would helo and it did not. So, I tried uninstalling Avast altogether and re-installing but I keep getting the same error message.
The error message reads: Error reading product data from "C:/Program Files\Alwil Software\Avast5\setup\part-setup_ais-557.vpx" Setup cannot continue.
I press ok in the above message box and another error message pops up: An error 0 (00000000) has occurred. Last performed operation was: spawning
I am using a Toshiba laptop with Windows Vista and I am using the Avast free edition.
Please help.
Linzy
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avast does not like restoring....so it usually end up with removal and reinstall
follow instructions on website, from dropp down menu find your version and run http://www.avast.com/uninstall-utility
then reboot.....install avast again and reboot
OBS: your toshiba probably came with a preinstalled AV...this must be uninstalled before installing avast
it is also recomended ot run a removal tool to clear any leftover files that may conflict
run and reboot - Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/
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Thank you so much Pondus!!!
It worked great! I really appreciate your help. :)
Linzy