Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: corp25 on March 26, 2012, 09:09:34 PM
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Hi guys I've getting weird Bad_header_pool BSOD after I upgrade from the free version to the subscribed one...
I am confused if this is actually avast that's making my computer BSOD. Sometimes it would happen when playing a game, sometime while browsing it is really weird.'
I think there's some mini dump files, I can upload them here but I don't know how.
Thanks
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032612-23244-01
+ System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2012-03-26T15:50:59.000000000Z
EventRecordID 45843
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Marco-PC
Security
- EventData
param1 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290)
param2 C:\Windows\MEMORY.DMP
param3 032612-23244-01
XML view of the Kernel Crash
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-03-26T15:50:40.484017500Z" />
<EventRecordID>45847</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Marco-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">25</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0xfffff8a014800290</Data>
<Data Name="BugcheckParameter3">0xffbff8a014800290</Data>
<Data Name="BugcheckParameter4">0xfffff8a014800290</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
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I can upload the mini dump files if someone shows me how.
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I can upload the mini dump files if someone shows me how.
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
To upload, open Windows Explorer at the ftp address (write down the name there), paste the files.
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Ok I uploaded it to ftp avast incoming, hopefully i did it right.
I put the minidump file and the memory file on the zip. (Under the name corp25dump.zip)
I have 2 other mini dumps from yesterday if needed.
Thanks!
I hope to hear from you soon.
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bump
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Sorry, there's no file of that name on the FTP... it doesn't seem like anything has been uploaded.
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Hmm I think i followed the step, basictly I launched it with InternetExplorer clicked alt then view then it brings me to a folder file The Internet -> ftp.avast.com->incoming
Don't I just paste it on the incoming folder? Hmm this is weird I checked again and it appears the file is gone even though it was there yesterday.
I can just send the zip perhaps in a pm? In the mean time i'll try to upload it again.
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Ok I uploaded it again to the ftp server. corp25dmg.zip should be in The Internet -> fpt.avast.com -> incoming
Can someone confirm this?
If not I can send the zip via email or pm.
Thanks.
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The file is there, I'll notify PK about it.
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Ok thanks.
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Bump