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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: jotanaves on March 28, 2012, 04:23:33 PM

Title: Help: How disable Antitheft by remote control ?
Post by: jotanaves on March 28, 2012, 04:23:33 PM

I sold a smartphone and i not have disabled Avast Mobile.

Now, Avast blocked access to the Settings menu, and the person who bought my smartphone live far away, I can solve it by internet? Or I have to go to the buyer and unlock it by inserting my chip?

Detail: I formatted the smartphone, reseted settings and gave it as if it were new. But Avast was hidden and is causing these restrictions.

I can disable the antitheft by internet? How I can sending a command from my chip to disable the antitheft?

Thanks !

Title: Re: Help: How disable Antitheft by remote control ?
Post by: Werner on March 28, 2012, 04:37:23 PM

Hello,

the easiest way is to tell the customer to follow these steps:

- unlock the phone with the avast! Password (=your 4-6 digits pin code)
- install avast! Mobile Security (he may have to type the same password again)
- enter the settings
- select the Anti-Theft Uninstall Wizard and go through it.

Werner

Title: Re: Help: How disable Antitheft by remote control ?
Post by: jotanaves on March 28, 2012, 04:49:59 PM

He can use the same password I used?

I reseted the device (it's an Xperia ARC), and handed it to him again, he can re-download Avast Mobile and enter my password?

He can access even though with restrictions?

If so, then I am saved!

From of my house, to him house, are more than 3 hours away ...

Title: Re: Help: How disable Antitheft by remote control ?
Post by: Asyn on March 28, 2012, 04:57:19 PM

Quote from: jotanaves on March 28, 2012, 04:49:59 PM

He can use the same password I used?

Yes, as the PW is still the same, if you didn't change it. ;)

Title: Re: Help: How disable Antitheft by remote control ?
Post by: jotanaves on March 28, 2012, 05:13:41 PM

Quote from: Asyn on March 28, 2012, 04:57:19 PM

Quote from: jotanaves on March 28, 2012, 04:49:59 PM

He can use the same password I used?

Yes, as the PW is still the same, if you didn't change it. ;)

Thanks !

Title: Re: Help: How disable Antitheft by remote control ?
Post by: Asyn on March 28, 2012, 05:14:59 PM

Quote from: jotanaves on March 28, 2012, 05:13:41 PM

Thanks !

You're welcome.