Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: RKG on March 28, 2012, 05:01:39 PM
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I have XP SP 3 OS, MS Office 2007 Pro. Dell Latitude 830, HD configured to NTFS. I have had Avast Free on this machine for 4 years- worked great. Also have Malwarebytes Pro for same amount of time. All has been well until last week when Avast performed a program update to a new version that required reboot. When I went to use MS Word for the first time since Avast update, suddenly I started recieveing denials to save file due to permission errors. Tried first to repair MS Office - no help. Shortly after started recieving errors on any write file changes to hard drive. Removed Avast and Malwarebytes, ran complete CHDSK and autofix. MS Word again allowed file saving and hard drive writting was fine. Reinstalled Malwarebytes,, everything continued to work fine. Then I reinstalled Avast. After reboot, MS Word stopped saving files due to permission errors. Removed Avast again, everything back to normal after reboot. 24 hours later, again reinstalled Avast, rebooted, same MS Word file save problem. Once again uninstalled Avast, rebooted, MS Word is working fine.
So what am I missing here? What settings do I need to fix to allow Avast and MS Word 2007 to work together?
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Hi RKG,
Which version of Avast are you installing?
What version of office 2007 are you using? The latest SP is SP3
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Well, I'm using MS Office 2007 and latest avast... They should play well together.
Some questions that maybe help (me and other users to help troubleshooting):
1. Is your MBAM free or paid?
2. Are you the only admin of this computer (or there is another admin account)?
3. Any firewall involved?
4. Can you post a screenshot of the error message?
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1. Is your MBAM free or paid? Paid
2. Are you the only admin of this computer (or there is another admin account)? Yes, I am sole admin
3. Any firewall involved? No, other than Avast
4. Can you post a screenshot of the error message? I tried at the time, but could not save MS Word with screen shot. It said, "Word cannot complete the save due to a file permission error. (C:\xxx\filenamexxx.docx)"
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Which version of Avast are you installing? What ever was the latest free version issued last week, and again every day this week. Keep in mind I have done a complete unistall three times and reinstalled from Avast site- so what every they publish is what I am attempting to use at that moment. Last install was last night close to midnight CDST.
What version of office 2007 are you using? The latest SP is SP3. As noted above Office Pro 2007, with SP3 plus what ever security and programs MS has published up through last week.
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RKG, can you disable MBAM Pro for a while and test if you can manage the Word documents?
Something is weird in your computer... It shouldn't be happening this way.
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I'm having the same problem. As of yesterday, I cannot "Save" or "Save As" while using Word. Gives me a "Word cannot complete the save due to a file permission error". Also, Avast interfered with Google Chrome's ability to download items. These issues have cost me many hours of work & frustration. However, all the problems were solved as soon as I removed / uninstalled Avast (free version). This sucks, because I've used Avast for awhile & really liked it. Plus, I've recommended it to people.
Please email if this problem is ever fixed & I'll try it again.
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I'm having the same problem. As of yesterday, I cannot "Save" or "Save As" while using Word. Gives me a "Word cannot complete the save due to a file permission error". Also, Avast interfered with Google Chrome's ability to download items. These issues have cost me many hours of work & frustration. However, all the problems were solved as soon as I removed / uninstalled Avast (free version). This sucks, because I've used Avast for awhile & really liked it. Plus, I've recommended it to people.
Please email if this problem is ever fixed & I'll try it again.
Some specifics would have helped. I use MS Word constantly and have never had any problems either saving or using the save as function.
I also use chrome and haven't run into a problem saving files.
Can you elaborate ??? Screen shots would[size=78%] [/size]also help resolve your problem or at least give us an idea where to start looking.
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Any relevance to this (http://forum.avast.com/index.php?topic=94601.msg762216#msg762216)?
I.e. is it really just Word, or other applications as well?
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I got the same problem this week with Microsoft Word and Excel 2007. I had the Avast freeware version.
I'm running XP, and I have the freeware version of MBAM (which I couldn't update until I uninstalled Avast) and Zonealarm.
I reinstalled Avast and it worked for a day, then broke.
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I got the same problem this week with Microsoft Word and Excel 2007. I had the Avast freeware version.
I'm running XP, and I have the freeware version of MBAM (which I couldn't update until I uninstalled Avast) and Zonealarm.
I reinstalled Avast and it worked for a day, then broke.
Check your firewall settings and make sure that avast! is allowed access.
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I too have had a problem with permission denied when saving Word document
I am on XP
Word 2010
AVAST 8.0.1483
No Firewall
I also use Automatic backup on word
Word files are sometimes saved OK but on other occassions only partially saved (even though message implies that they can't be saved). Turning Avast off for an hour let all saves through OK. As soon as Avast came on again the very next save failed
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I too have had a problem with permission denied when saving Word document
I am on XP
Word 2010
AVAST 8.0.1483
No Firewall
I also use Automatic backup on word
Word files are sometimes saved OK but on other occassions only partially saved (even though message implies that they can't be saved). Turning Avast off for an hour let all saves through OK. As soon as Avast came on again the very next save failed
See:
http://forum.avast.com/index.php?topic=117709.0
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This hint which works is just turning off checking on files causing problems so there is no check on whether they contain viruses- Ridiculous
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Is this issue going to be addressed? I'm getting tired of turning Avast off every time I want to save a Word (2000) doc!
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I have left the exception settings on so that reads are not checked but writes are. I think this is reasonably secure as long as you don't get a virus that alters already saved files.
I have tried the new release8.0.1486 and still get the same problem-Word files are locked outparticularly if Word Automatic backup is used.
I am still inclined to the view that this is a timing issue in that the release update a couple of releases ago introduced a greater demand and Avast can not complete its checks in time
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Technical Support has recommended that I install the latest release 8.0.1488 which I have done and so far it seems to have solved the problem
I have removed the exclusions.
If problems remain I will report here.
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I afraid that I misled myself in testing the Word problem under the latest release. instead of removing Read Exclusion I added Write Exclusion. Without exclusions problem is still there
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I am experiencing the same issue with Avast Antivirus v8.0.148x, Windows XP SP3, and Word 2003 SP3. Like petrusknut, I have had to use File System Shield's read+write exclusions as a temporary workaround for now.
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I've now twice lost important data due to file corruption as a result of this issue. Is it ever going to be fixed, Avast?
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I don't know why you have lost information if you use the suggested work around which excludes checks on file reads.
I agree it needs to be fixed- I recently fell foul of it when I tried to save a template as .dot file extension wasn't listed in read exclusions
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To anyone following this saga, after further investigation on my systems I discovered that problem was only on partitions/disks organised in the old FAT32 system whereas the later NTFS was OK
I converted my data partition to NTFS and so far have not had the problem again. This needs confirmation from Avast Technical Support but if you have the problem check your file organisation system and if it is FAT32 consider changing to NTFS . There is MS guidance on this at http://support.microsoft.com/kb/307881
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I'm also having problems with Avast 8.0.1489. Ever since installing it last week, I can't save Word 2002 docs reliably. Most times it trashes the file and complains about disk corruption and file permission errors. I've been running Avast Free for years without any problems, so it's definitely 8.0.1489 which is causing the problem. I'm running the latest updates of XP and Word 2002.
I've had to turn off the FS shield to stop the errors and allow me to use Word again. Avast need to sort this one out ASAP.
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I am not saying that changing to NTFS is the 'official' solution but it has worked for me. It is certainly worth while checking what file system you are using Right click on Drive where documents are stored and go to Properties which will show file system in use.
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Avast needs to fix the issue so that both file systems will continue to be scanned without causing data loss.
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Agreed that AVAST need to fix it so that it works with both systems, but converting to NTFS is in my opinion a better work around than turning off checks on Reads which was recommendation before.
NTFS is latest file system and although some experts (I am not an expert on file systems) argued for FAT32 in the past it may now be expedient to move to NTFS.
Your choice but at least check which system you are on It is easy to convert and I converted 10 partitions in 30 mins or so (most did not require back ups as no vital data in)
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So if a friend comes by and needs to do a quick edit on a document stored on his/her USB drive, the first thing that you are going to do is to convert the USB drive's file system to NTFS so that when he/she goes back home, he/she will no longer be able to access the files in certain FAT-only environments (e.g. UEFI) that he/she works with, right?
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No. In that case it would be easier to set exclusions as before
I am definitely NOT saying this is a solution; it is a better work around.
The fact that Avast works with NTFS and not FAT32 is a symptom of the underlying problem which I hope now that the developers can look at. Previously the problem has been intermittent which really means that one does not fully understand the conditions under which it occurs. With further knowledge one can understand problem better.
I have never said it is THE solution- use it if you want otherwise ignore
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Gotcha, petrusknut. Thanks for sharing your test results.
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NewbieAlert: wow..this is really intriguing to me. I'm running Windows7 HomePremium with all updates BUT SP1 (will NOT download)...but my 2010 MSOffice w/Word works fine. My AvastFree File Settings are Max'd to "takeNoPrisoners" settings...but so far, so good. Definitely going to keep this Post filed-away.
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The issue appears to have been fixed in newer versions of Avast (e.g. v9.0.2013).
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The problem described in this thread was finally addressed (or at least it stopped being a problem), but was reintroduced with Avast 2014.9.0.2021!
Avast 2014.9.0.2021 prevents MS Word from SAVING the file being edited, which results in total loss of the file (since MS Word, like all word processors, saves the work file, deletes the named file, and then renames the work file as the named file). Apparently Avast prevents the rename operation from completing.
Uninstalling Avast 2014.9.0.2021 (via control panel) and re-installing Avast 2014.9.0.2018 "solved" the problem, but 2014.9.0.2021 is unusable for anyone with MS Word 2000 or 2003 (and most likely later versions of Word).
Please address and fix this problem as soon as possible. Thank you.
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2014.9.0.2021 is unusable for anyone with MS Word 2000 or 2003 (and most likely later versions of Word).
For what it's worth, it seems to work okay with Word 365 at the moment.
-Noel
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I have Windows XP SP3 with Word 2007 and Avast free 2014.9.0.2021 and do not have any problems saving or editing documents. I do not have Safezone, browser cleanup, secureline or software updater etc. installed so perhaps there is a connection. I also use MBAM and have had no problems with version 1 or 2 with this setup.
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The problem described in this thread was finally addressed (or at least it stopped being a problem), but was reintroduced with Avast 2014.9.0.2021!
Avast 2014.9.0.2021 prevents MS Word from SAVING the file being edited, which results in total loss of the file (since MS Word, like all word processors, saves the work file, deletes the named file, and then renames the work file as the named file). Apparently Avast prevents the rename operation from completing.
Uninstalling Avast 2014.9.0.2021 (via control panel) and re-installing Avast 2014.9.0.2018 "solved" the problem, but 2014.9.0.2021 is unusable for anyone with MS Word 2000 or 2003 (and most likely later versions of Word).
Please address and fix this problem as soon as possible. Thank you.
I can confirm that the bug has indeed regressed and resurfaced in Avast v2014.9.0.2021. Saving Word documents in FAT32 volumes will cause data loss and corruption. I am going to try and see if it can be reproduced in v2015.10.0.2208.
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I can confirm that the bug has indeed regressed and resurfaced in Avast v2014.9.0.2021. Saving Word documents in FAT32 volumes will cause data loss and corruption. I am going to try and see if it can be reproduced in v2015.10.0.2208.
I can reproduce the bug in Avast v2015.10.0.2208, unfortunately.
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I can reproduce the bug in Avast v2015.10.0.2208, unfortunately.
Me too. Thought Word was the problem till I saw this thread. I've been frequently saving sequentially numbered copies of anything I'm working on as a workaround.
Not only does it trash the working copy, it also leaves corrupted tmp files on the disk.
Word can't delete them - reports them as "locked by another user".
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Any timeframe in which to expect a fix for this? I don't want to leave write scanning disabled any longer than necessary.
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So does anyone try the latest one (ver. 2015.10.0.2028)?
the problem makes me upset and currently I disable scanning doc/docx files in avast.
I am using avast 2014.9.0.2021 and wait for any solution. Thanks!
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I can reproduce the bug in Avast v2015.10.0.2208, unfortunately.
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Still a problem for me with 10.0.2208
Also apparently very slow read-scanning files in folders on "Open" in Powerpoint 2003 and PPT.tmp files when saving.
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The issue appears to be fixed in v10.2.2214.
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today on win7x64
after uninstalling avast - word/exel/firefox runs with error crash :(
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What error are you getting ?
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like in topic "Avast 2015 (10.3.2225) kills Office 2013"
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 15.0.4737.1000
Application Timestamp: 558018bb
Fault Module Name: StackHash_2408
Fault Module Version: 0.0.0.0
Blah blah blah..
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helps only renaming of *.exe file
on firefox forum - says "its avasts problem!"