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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ladyluv2k on December 14, 2004, 10:59:27 PM

Title: After downloading, when I go to install I only get..
Post by: ladyluv2k on December 14, 2004, 10:59:27 PM

I've had Avast A/V for quite awhile but when I upgraded to WindowsXP, it didn't seem to work right. So I removed it from my pc (from the Control Panel's 'add/remove programs') & downloaded it again today but when the download was completed, I opened the folder  to install it but mysteriously the install box gave me only 2 options (instead of Install). It said to choose either the 'CHANGE' or 'UNINSTALL' so I am still not able to install my favourite antivirus.. ???

I downloaded the English version & I am mystified as to what I'm doing wrong....please HELP!!! Thns & I'd love to know what I am doing wrong, please email me at:
LMstuart2@hotmail.com
because I will likely forget where I posted this LOL (not really) Thnx so much  ;)

Title: Re:After downloading, when I go to install I only get..
Post by: Eddy on December 14, 2004, 11:08:02 PM

- Use the unisttall util from the website to remove Avast.
- Reboot.
- Install Avast.

Does this solve the problem?

Title: Re:After downloading, when I go to install I only get..
Post by: DavidR on December 15, 2004, 12:18:22 AM

The reason it gave the Change and Install option was because it found a version of avast or something to indicate avast had been installed.

Avast Uninstall Utility, find it here: (http://www.avast.com/eng/download/programs/avast_uninstall_util.html)

As Eddy said you need to fully remove the old avast installation because it related to a different OS.

Title: Re:After downloading, when I go to install I only get..
Post by: ladyluv2k on December 15, 2004, 02:31:29 AM

Eddy & David
   Thnx for the quick reply. I tried David's suggestion to go 'here'  to uninstall but I got an ERROR 404-page not found. :'(

Eddy, I tried to uninstall thru my control panel/add-remove but I got this error msg:
avast!
A setiface (?) error has occured:2   Try to reinstall or contact support please.

Now what? Thns again too  ;)

Title: Re:After downloading, when I go to install I only get..
Post by: Eddy on December 15, 2004, 02:33:48 AM

Think David forgot to update that link when the new website was released.

HERE (http://www.avast.com/eng/avast_uninstall_util.html) is the correct link.

Title: Re:After downloading, when I go to install I only get..
Post by: darkparrot on December 15, 2004, 02:42:47 AM

If the utility does not work, you might have to go and manually remove all files and registry keys. The latter is a pain, so hopefully the utility works.

Title: Re:After downloading, when I go to install I only get..
Post by: ladyluv2k on December 15, 2004, 03:10:48 AM

Hey Eddy....!!

Thnx for the updated link...it worked! I sure would not have attempted your suggestion 'dark', bcause I'm not into Registry editing at all! Thnx tho.

Now I'm going to download the Program again & I'll b crossing my fingers (& eyes LOL) so thnx to all who helped me w/my lil problem. U guys R great..!!

ladyluv2k aka Lyn

Title: Re:After downloading, when I go to install I only get..
Post by: ladyluv2k on December 15, 2004, 04:08:30 AM

OMG folks..I'm in! LOL I finally have my Avast back & I am so glad! Thnx to Eddy, David & darkparrott for all your help, I sincerely mean it.. :-*