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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: uinthas on April 05, 2012, 04:54:38 PM

Title: New license and Clients showing as expired
Post by: uinthas on April 05, 2012, 04:54:38 PM

Hello,

I recently upgraded from a 60 license to 130.  My problem is, even after the upgrade I'm getting clients still showing as expired.  I have restarted the avast service, restarted the avast server, and still get the same thing on some workstations.  Is there possibly a way to check to see where those clients are looking for the license at? I know the old avast console did via command line, but I dont see that command with this version.

Title: Re: New license and Clients showing as expired
Post by: uinthas on April 05, 2012, 05:05:23 PM

Okay so I found where the client is looking for the server, it is correct.  The license on the client shows valid until 12-13-12, however when I try to manually update definition files, it throws an error "license is not valid"

Title: Re: New license and Clients showing as expired
Post by: .: Mac :. on April 06, 2012, 10:12:36 PM

Hi,

If you try to redeploy the client to one of the affected machines are you then able to update?

Title: Re: New license and Clients showing as expired
Post by: lukas.hasik on April 11, 2012, 08:47:50 AM

could you provide me your customer number to check the license? Or send me your license to my avast email. I can check if it's reproducible... When was your license issued?