Avast WEBforum
Consumer Products => Avast Mac Security => Topic started by: igor_skob on April 12, 2012, 09:17:02 AM
-
Hi.
I install Avast! Free Antivirus for Mac Beta! 7.0(36454) but virus database do not updates. When i try perform updates appears message "An error occured during the updating: Network is unreacheble". In log:
Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12032101/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 208.43.121.90
Downloading http://208.43.121.90/mac/vpsmac/vpsmac.lat...
Current: 12032501 Latest: 12041101
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 46.4.34.2
Downloading http://46.4.34.2/mac/progmac/progmac.lat...
Current: 36454 Latest: 36454
Version progmac 36454 already downloaded
VPS version 12032101. Internet working normaly, all sites opened without problems... Help, please.
Excuse me for bad English.
-
Please follow these instructions:
(1) Open Terminal.app and perform this command:
ps -Awwland provide the command output to us.
(2) Then perform this command in the Terminal.app:
sudo rm '/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'
(3) Reboot.
If you are not friend of command line, just copy these commands from here into Terminal.app window.
The step (1) should allow us to fix the bug, the steps (2) and (3) should workaround the problem and allow you to update the VPS again.
Thanks for the report.
Mity
-
Result of command ps -Awwl is many 1000 characters. How i may insert file in message?
-
Sorry, i find where i may does attachment :)
-
Sorry, I 've just realized the second command was wrong because the lock is directory and not ordinary file, so please remove the lock file once again with this command:
sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked' and then reboot.
Mity
-
I have a simular problem to igor_skob's, here's my log file :
-----------
Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12032101/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 46.165.196.142
Downloading http://46.165.196.142/mac/vpsmac/vpsmac.lat...
Current: 12032400 Latest: 12041200
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 173.193.216.165
Downloading http://173.193.216.165/mac/progmac/progmac.lat...
Current: 36454 Latest: 36454
Version progmac 36454 already downloaded
------------------------
Here's the output of the ps -Awwl command :
which is too long, as it exceeds the length of 1000 character limit
----------------------
I will run the command
sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'
and reboot then log back in and try another update ( worried about the new "Flashback" trojan).
I uninstalled my old paid version of Avast! for Mac, will this Beta version, when finalized, become a fully licensed version for the remainder of my license period?
Gary Denning
-
Thanks. My problem was solved. Avast was updated, error d'not appear.
-
I uninstalled my old paid version of Avast! for Mac, will this Beta version, when finalized, become a fully licensed version for the remainder of my license period?
This release will be free for home and non-commercial use.
-
Dear all,
I've been having nightmares due to similar problems. My Avast database does not update when prompted. Here's the log of error...
Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12091701/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12091701/..)
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12091701/..)
Failed: progmac update postponed, vpsmac isn't up to date
It is sort of urgent :( Any assistance would be highly appreciated.
Thanks in advance.