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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Moy380 on April 17, 2012, 03:12:12 PM

Title: Blue screen Windows when Avast free 7 install
Post by: Moy380 on April 17, 2012, 03:12:12 PM

hello , i had  2 times o BSD  when i try to install avast

How can I help  you ?

Title: Re: Blue screen Windows when Avast free 7 install
Post by: JuninhoSlo on April 17, 2012, 03:50:45 PM

Hi ;)

Create 7z file and send mini dump+full dump file to Avast via FTP server.  How to send files to Avast via FTP server.-- https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18

Free FTP client: http://filehippo.com/download_filezilla/

PS:Rename 7z file with unique name:your name in avast forum+BSOD

Thank you.

Title: Re: Blue screen Windows when Avast free 7 install
Post by: Pondus on April 17, 2012, 03:56:08 PM

what antivirus did you have before installing avast ?
did you uninstall it before installing avast ?
have you run a removal tool to clear any leftover files that may conflict ?