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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Andyslogos on December 17, 2004, 10:38:13 PM

Title: No email scan or Boot up?
Post by: Andyslogos on December 17, 2004, 10:38:13 PM
Hi there
I've just changed over from AVG 6 cos the new 7 is rubbish but I am having some set up problems.
My emails are not being scanned,the icon does not move,no scan 'note' is on the email( box is checked!) & scan count is always zero. (Outlook Express)
I have rerun the set up wizard & tried both automatic & manual set up, both say email is set up when finished but it doesn't work.
In the help is says from 4.5 on it is automatic for windows NT,XP etc, but it doesn't mention 98 which I am.I tried setting it up using the instructions but if you change the server to 127..(whatever it says) I OBVIOUSLY just get a login error message because that is not my serever address.( I had this at first with avg7, reset my server accounts correctly manaually & then it worked but avast won't)

SECONDLY, Avg has a boot up scanner avast on mine doesn't, is that correct?

LASTLY I am totally confused about this VRDB why does it need it? Avg DOESN'T have it and it must have removed dozens of viruses of my PC perfectly everytime.
Is it just an emergency thing? & I can 'disconnect it' safely and it still remove viruses?(also how much space does the file take up?)

REALLY LASTLY!! when you install a program you shut down the running ones in system tray yes! they all have an exit if you right click but avast doesn't HOW DO YOU SHUT IT DOWN? Is 'stop on access' enough?, yet the icon remanes.

I would greatly appreciate any help/advice on any of the above.Thanks in advance
Best regards
Andy
ps Avg6 scanned 3.4gb in 13 minutes avast takes 18-19, is that because it does a better job or it's just slower?
Title: Re:No email scan or Boot up?
Post by: Eddy on December 17, 2004, 10:47:21 PM
Setup your mail as if Avast isn't there, than run the mail protection wizzard.

Quote
SECONDLY, Avg has a boot up scanner avast on mine doesn't, is that correct?
Avast sure has the option for a boot time scan.
Start Avast > Menu > Shedule bootscan

VRDB is short for Virus Recovery DataBase. Avast is using this database to repair/restore certain files if they get infected with malware.

Time that a scan takes, varies. It depends on your system and the settings in Avast. eg if you have enable archive scan or have selected thorough scan it will take more time.

Since you are a new user I suggest you read the help (start > programs > Avast > help), read the website (FAQ and other pages) and threads on this board to get familiar with Avast, its settings and the possibillyties.
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 17, 2004, 10:56:18 PM
Hi Eddy
Firstly on the emails, I've already done what you suggested a hundred times ,It doesn't work

On the Boot up scanner, On my menu it's not highlighted so I can't 'select it.

On the VRDB I understand what it is, I do read the helpfiles, what I was asking is If I don't do the files can avast still remove the viruses as AVG can?

Thanks for the reply Andy
Title: Re:No email scan or Boot up?
Post by: Eddy on December 17, 2004, 11:38:18 PM
Quote
Firstly on the emails, I've already done what you suggested a hundred times ,It doesn't work
What is the exact error you are getting, cause this should work.

Quote
On the Boot up scanner, On my menu it's not highlighted so I can't 'select it.
Little mistake from my site. Boot scan is only possible on NT based systems, not on 9x / ME systems. This is not a problem by Avast, but due to the way Windows is working. If you want to do a scan without the OS loading, you can do so using Avast for DOS (FREEWARE!) or with the B.A.R.T. cd.

Quote
On the VRDB I understand what it is, I do read the helpfiles, what I was asking is If I don't do the files can avast still remove the viruses as AVG can?
Ofcourse Avast can do that. It is after all a av application, but with the vrdb it can do its job even better. And not only removing infections, but also restoring infected files which AVG (and others) can't.
Title: Re:No email scan or Boot up?
Post by: Lisandro on December 18, 2004, 01:14:01 AM
On the Boot up scanner, On my menu it's not highlighted so I can't 'select it.

It's only available in Windows NT plataforms (2k or XP).

On the VRDB I understand what it is, I do read the helpfiles, what I was asking is If I don't do the files can avast still remove the viruses as AVG can?

avast Cleaner uses the VRDB information to repair even more infections that AVG can't as it does not have this technology. Avast will detect the virus but some of them could only be repaired with VRDB.

Do you need help in any specific point?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).

Did you uninstall AVG before installing avast?
If this does not help, can you uninstall / boot / install / boot again?
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 18, 2004, 02:13:29 PM
Hi Eddy & 'Technical'
Thanks for the help that's alot clearer ;-)

Yes The help I do need is on the email Is doesn't scan it!
I did uninstall avg & reboot before I attempted to install avast.I would like to make it clear that Avast installed & set up perfectly first time a works OK as far as I can tell, It just doesn't scan emails even though I've tried everything 'under the sun' to get it to do it.

If havn't tried the 'repair' option (as it's ok can't see how it will help) BUT I will try that as soon as I finish here.

IF (when, I hope!) I can get it to scan the emails with your help will it scan emails that go into my email 'alert' program (poppeeper) That is set up exaclty the same as my outlook express accounts (ports 25&110?)

Thanks for now I'll post back with results from the repair/uninstall before you waste your time on another reply.
Cheers Andy :-)
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 18, 2004, 02:48:17 PM
Hi again
I've just 'repaired' avast & made no difference.
I shut down all running programes & uninstalled it & then rebooted, Shut down all running programs * re insatlled, and email set up wizard set to automatic and installed ok, then rebooted AND STILL NO EMAIL SCAN.
The default setting is NOT to leave a meassge on 'clean' emails so this box IS checked so it sholud leave a message and the Icon doesn't move which I gather it should.
Just to try I shutdown my email 'alert' program and that made no difference.
Any ideas?
Thanks Andy
Title: Re:No email scan or Boot up?
Post by: Lisandro on December 19, 2004, 01:44:28 AM
Andyslogos, at which ports your email client is listening?
I mean, do you use pop3 at 110 and smtp at 25 (default values)?
Do you use any spam killer?

avast does not scan automatically under Windows 98.
You must run Mail Protection Wizard: http://forum.avast.com/index.php?action=display;board=2;threadid=7913;start=0#msg64228
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 03:19:32 PM
Hi Technical
Firstly I do no want to come across as being rude because I appreciate any help but please read my first post carefully.
I am NOT STUPID, before I posted I read your faq's all the help files lots of the forum and would not post before I did.I Know 98 is not automatic and as I have already mentioned I have used the email setup wizard a hundreds times BOTH AUTOMATICALLY & MANUALLY,it says it's done it BUT IT DOESN'T WORK******.

As for your questions yes I just use the default ports that outlook express sets itself up with when you create an account 25&110 (pop3) and I DO NOT have any kind of spam killer either on my PC or on my internet provider.

On your FAQ's it says about setting up the email accounts and says that your should have them as 'standard' then let the wizard set them up and it will change the settings but the account settings are ALWAYS the same afterwards.Also in the help files in Avast in goes on about setting them up manually and goes on about an avast ini file(that is set up how it says) and goes on about the ports being 127....

Again I do not mean to be rude but it is all very unclear and very poor, one minute it's all automatic on one thing you read then on another it requires manual set up !
EITHER WAY I have tried EVERYTHING i CAN READ AND NO ONE IS TELLING ME ANYTHING THAT IS NOT ALREADY WRITTEN ON THE WEBSITE.
I am not in the habbit of wasting peoples time, I try everything first.
I guess if it can't do it I will have to go back to avg which I really don't won't to do.
Again I am sorry if any of the above comes across as little agressiveBest regards
Andy
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 03:24:30 PM
Hi there
Sorry I forgot to ask you this

Why does my firewall tell me that Avast keeps wanting to access the internet?

It is NOT set up for automatic updates of either the virus database or the program & it is registered to me so it has NO need for access, I am VERY UNTRUSTWORHTY of programs that keep doing this ;-)
Andy
Title: Re:No email scan or Boot up?
Post by: lee16 on December 19, 2004, 04:57:41 PM
Andy

Are you setting up avast to scan your mail with the 'Internet mail' or 'outlook/ Exchange' provider?

Quote
Avast keeps wanting to access the internet

What exactly is trying to access the internet?, is it ashmaiSv.exe by any chance?

--lee
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 05:06:55 PM
Hi Lee
I use Internet mail which is what they say to use if you use Outlook express, outlook exchange is for Ms outlook.Anyway I've tried both obviously ;-)

The program is ashServ.exe (but I don't know if it's that everytime, thats just the last one I noted)

Andy ;-)
Title: Re:No email scan or Boot up?
Post by: lee16 on December 19, 2004, 05:23:22 PM
Quote
use Internet mail which is what they say to use if you use Outlook express, outlook exchange is for Ms outlook.Anyway I've tried both obviously

Ok, i was just making sure you wasn't using Outlook/ Exchange ( a common mistake), also have you tryed shutting down your firewall while receving mail to make sure thats not the problem (what firewall is it btw?)

Also could your try sending the eicar test file to yourself please to make sure that avast definatly isn't scanning your mail.

ashServ.exe manages avast on your system, providers such as mail and chest, it may be the internet mail trying to access the internet.

--lee
Title: Re:No email scan or Boot up?
Post by: Eddy on December 19, 2004, 05:31:44 PM
Why using poppeeper while OE already have a option to notify you when new mail arrives?
What happens if you setup the mail without poppeeper installed?

Have you read THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=9676;start=msg82029#msg82029)? I think it is about the same for poppeeper.
Title: Re:No email scan or Boot up?
Post by: Lisandro on December 19, 2004, 06:24:43 PM
Why using poppeeper while OE already have a option to notify you when new mail arrives?

Where is it?
Are you talking about the sound that plays when we have mail...?
This sound only will be played if the email is in fact downloded.
Some applications do only the check if there is new mail...
Are you saying that OE could do only the check without the download itself?
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 06:48:43 PM
Hi All
Firstly Lee, I use Sygate firewall & surely if that was blocking it I wouldn't get any mail at all? But I will try it, as for the test file I don't know what that is but I will find it and have a go THANKS

I didn't know OE could notify you about new emails Eddy UNLESS it is permanently running, also in OE you CANNOT delete emails (ie spam) without opening them which is b****y CRAZY in poppeeper you can !
I did actually UNINSTALL poppeeper and reboot then retried the wizard to see if it was that but no difference.I didn't really understand that link you gave me,didn't see the relevance(sorry I'm not to bright ;-)
 KEEP the ideas coming !!
Andy (starting to get fed up ;-)
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 07:12:41 PM
Hi Lee
I've just tried turning of the firewall, no difference.
I tried that eicar test file, first I downloaded and scanned each individually and avast got them all even the double zipped file, thats nice to know it does work(Iwas wondering ! God it's like being in a James Bond movie when it finds one ;-)

Then I sent one through the email and nothing happened (should it anyway ?) I selected to open the attachment and it then got it straight away but that was the resident shield working & not the email scanner.

So I'm happy with Avast it just doesn't scan the damn emails.

Andy
Title: Re:No email scan or Boot up?
Post by: lee16 on December 19, 2004, 09:12:44 PM
The only thing i can think of is either OE or Avast was some how misconfigerd/setup, could you try checking your settings please.

--lee
Title: Re:No email scan or Boot up?
Post by: GYL on December 19, 2004, 09:40:58 PM
Hi!Andyslogos.I don"t know if it will resolve your issue,but avast! and sygate 5.6 are not compatible on my pc (xp pro) but all is good with sygate 5.5.What is your sygate version?
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 19, 2004, 10:25:06 PM
Hi All
I've checked all the settings milion times Lee ;-)

Hi GYL, that's really funny you say that, I'm getting rather 'irate' about all this cos I updated to the new AVG and they've screwed it up (full of bugs) and the next day I updated Sygate from 5.5 to 5.6 and guess what , they've totally screwed that up to !!
If you look on the Sygate forum EVERYONE is having trouble with it, it locks up your internet connection or just crashes, so it's not that it's not compatible with Avast it's just that it's C**P and shouldn't have been released.Luckily cos of my problem with AVG I kept the 5.5 set up so just reinstalled it.BUT A BIG THANKS FOR THAT POST cos I might not have known about that :-)

Come on someone must be able to figure out whats wrong, am I the only one the email doesn't scan for ;-(

Thanks all
Andy.
p.s. is anyone else having trouble with this forum 'breaking up' ? I have to refresh it a hundred times.
Title: Re:No email scan or Boot up?
Post by: Eddy on December 19, 2004, 10:35:32 PM
Quote
is anyone else having trouble with this forum 'breaking up' ?
Working fine for me. Starting to look like your system is a mess.
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 22, 2004, 06:46:10 PM
Hi
I am writing to say a BIG THANKS to Vojtech at Avast technical for sorting out my email problem.

There is NOTHING WRONG WITH MY SYSTEM Avast is now scanning in/out going emails perfectly thanks to Vojtech giving me the correct settings for Outlook Express.

ON WIN 98 (Mine anyway) The wizard does not work and the  settings for OE ARE NOT THE DEFAULT ones.
If someone is having trouble with 98 email scanning (lack of it)they are welcome to contact me.

Thanks for the people who did try to help me but I havn't changed my opinion that Forums are a waste of time.

Happy xmas to ALL
Best regards
Andy  :-*
Title: Re:No email scan or Boot up?
Post by: Eddy on December 22, 2004, 07:04:23 PM
Why not post your solution here so everyone can read it?
It may be usefull information for others as well.
Title: Re:No email scan or Boot up?
Post by: Lisandro on December 22, 2004, 07:06:28 PM
There is NOTHING WRONG WITH MY SYSTEM Avast is now scanning in/out going emails perfectly thanks to Vojtech giving me the correct settings for Outlook Express.ยด

We're glad to know.

ON WIN 98 (Mine anyway) The wizard does not work and the  settings for OE ARE NOT THE DEFAULT ones.

Can't you post them? So, this way, all users could learn with them.

Thanks for the people who did try to help me but I havn't changed my opinion that Forums are a waste of time.

Why do you think forums are a waste of time?  :-\
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 22, 2004, 08:10:53 PM
Hi
I was waiting until eveything was 100% first till I posted the 'results' but since I'm getting 'badgered' I'll give the first 'set up'

THIS IS FOR WIN 98
If you run the wizard when installing setup or afterwards it seems to set up the avast4.ini OK so I won't mention that again ! As for Outlook Express here goes....

Using ports 25 & 100 with an email address fred.bloggs@tiscali.co.uk

These are the settings for Outlook in ACCOUNTS/Servers

Incoming mail.....127.0.0.1
Outgoing mail.....127.0.0.1
Account name...fred.bloggs@tiscali.co.uk#pop.tiscali.co.uk
OUTGOING MAIL SERVER
My server requires authentication...YES
Click Settings then 'Log on using'
Account name...fred.bloggs@tiscali.co.uk#smtp.tiscali.co.uk
Password...your password. OK
Click APPLY !!!

Set up as above for different email address's

These settings will make emails scan in & outgoing on win98 for Outlookx Express.

Currently I am trying to get it to scan emails through my suplementary email alert program, when ( if !!) I get the correct settings to do this I will post them too.

I hope this may be of some help to someone.

Andy ;-)
Title: Re:No email scan or Boot up?
Post by: Andyslogos on December 23, 2004, 12:01:45 AM
LAST POST (I hope !!)

Re email 'alert' program (In my case Pop peeper)
The help files go on about changing port no's if you have more than one type of pop/smtp program on your PC so it can work 'in between' them  ???

Well I gave up on that, left the avast4ini file as above, deleted my accounts in my email 'alert' program and then just re ran the wizard in that (NOT avast!) so the settings were then the same as above Outlook settings and now ALL email in ALL programs in scanned, 'Thank god for that!!'
 ;D ;D ;D
Long live Avast, down with AVG (No offence Grisoft!)
END OF STORY AND VERY LONG BORING POST!
Andy
 ;)
Title: Re:No email scan or Boot up?
Post by: Lisandro on December 23, 2004, 12:49:35 AM
If your email alert not only alerts but downloads itself the mail, well, the configuration could be more complicated.
Glad your system is fine.
The format name...fred.bloggs@tiscali.co.uk#smtp.tiscali.co.uk is ok when you need all the email (with server) to login and not only name...fred.bloggs  ;)

Oh, you forgot to answer...
Why do you think forums are a waste of time?  :-\
Title: Re:No email scan or Boot up?
Post by: rosymouse on December 24, 2004, 06:13:08 AM
If you go to the proper part of the forum, it will tell you, the new Avast only runs on XP SP2, I would think you need to start using XP as windows 98 is no longer being updated by Microsoft.
Hugs rosymouse :-*
Title: Re:No email scan or Boot up?
Post by: Breeze530 on December 24, 2004, 01:56:19 PM
I'm using Win ME & Avast! keeps changing my pop & smtp settings to the ones you mentioned.  However, when this happened I can no longer send mail because it says the server doesn't recognize me.  I end up having to change the settings back to normal, but then may mail doesn't get scanned.
Any suggestions?
Thanks,
Bev
Title: Re:No email scan or Boot up?
Post by: Alobar on December 25, 2004, 06:38:24 AM
am I the only one the email doesn't scan for ;-(

I just switched from AVG to Avast this afternoon.  e-mail saan works fine here.   I am on Win-XP pro with K9 anti-spam and Kerio Personal firewall.

Alobar
Title: Re:No email scan or Boot up?
Post by: Eddy on December 25, 2004, 06:46:53 AM
Quote
If you go to the proper part of the forum, it will tell you, the new Avast only runs on XP SP2
Not true at all. Avast will work with Windows 9x, ME and all NT based systems.
http://www.avast.com/eng/system_requirements2.html (http://www.avast.com/eng/system_requirements2.html)

Breeze,
setup the mail as if Avast isn't there, than run the Mail Protection Wizzard. Avast needs to make those changes or it will not be able to scan mail. Make sure the entries in avast4.ini under the mail section are restored to default before doing this. (See Technical's Settings (http://forum.avast.com/index.php?board=2;action=display;threadid=1647))