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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pjrol on April 24, 2012, 10:40:32 PM

Title: Lost avast on laptop afer using recovery disks
Post by: pjrol on April 24, 2012, 10:40:32 PM

Put new hard drive on my lap top. Older think pad with Windows XP pro. Now I need to get my Avast back as I have bought it for two computers. How do I go about getting it back on my lap top?

Title: Re: Lost avast on laptop afer using recovery disks
Post by: Gargamel360 on April 24, 2012, 10:52:24 PM

I'll assume that contrary to the instructions to save it to a safe (external) place,  your license key was on this HDD?  ;D

If so, then you need to get your license re-sent to you>>http://www.avast.com/resend-license-paid.php

And you will also need to re-install Avast! (unless you already did) , here be links to both Pro/AIS setups, since you did not mention which you had.
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Title: Re: Lost avast on laptop afer using recovery disks
Post by: pjrol on April 25, 2012, 12:03:58 AM

I have my license key wrote down. I just don't know how to use it. :-[

Title: Re: Lost avast on laptop afer using recovery disks
Post by: Asyn on April 25, 2012, 07:03:09 AM

Quote from: pjrol on April 25, 2012, 12:03:58 AM

I have my license key wrote down. I just don't know how to use it. :-[

Pro: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1084
AIS: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1095

Title: Re: Lost avast on laptop afer using recovery disks
Post by: pjrol on April 25, 2012, 05:14:31 PM

The license key I have does not work. Also when I went to recover my license key they said my email was no good. I bought this for two computers for two years and on my desk top it says I have over 600 days left.  I loaded the free version on this laptop just to have some protection but i sure would like to get my payed version back. I did down load it, but now I am stuck. Not sure what to  do next.

Title: Re: Lost avast on laptop afer using recovery disks
Post by: Gargamel360 on April 25, 2012, 06:34:41 PM

Quote from: pjrol on April 25, 2012, 05:14:31 PM

The license key I have does not work. Also when I went to recover my license key they said my email was no good. I bought this for two computers for two years and on my desk top it says I have over 600 days left.  I loaded the free version on this laptop just to have some protection but i sure would like to get my payed version back. I did down load it, but now I am stuck. Not sure what to  do next.

Ok, if resend does not work and you have a valid purchase, contact  sales @ avast . com

Title: Re: Lost avast on laptop afer using recovery disks
Post by: pjrol on April 26, 2012, 03:00:13 PM

Back again. Send sales a Email and no reply. I am not sure what to do now. The license key I have might be from the previous Avast that I had. Any other help would be appreciated. Thanks, Pete

Title: Re: Lost avast on laptop afer using recovery disks
Post by: pjrol on April 26, 2012, 05:43:02 PM

I feel like an idiot. :-[ I had the license on my WD pass book. I have it inserted now any every thing is good :) Sorry for all the hassle and thank you for your help.

Title: Re: Lost avast on laptop afer using recovery disks
Post by: Asyn on April 27, 2012, 05:48:28 AM

Quote from: pjrol on April 26, 2012, 05:43:02 PM

I have it inserted now any every thing is good :) Sorry for all the hassle and thank you for your help.

NP pjrol. :)