Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: XQueenOfPainX on December 20, 2004, 10:25:48 AM
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This program is causing me to get a BSoD when I try to shutdown my computer. I am almost positive it is this program becuase I just reformatted 2 or 3 weeks ago and this is the only new program I have that wasn't one the computer before the reformat. I also launched the system restore and restored my computer to a point 3 days before I installed Avast! and had no problems. Then I undid the restore, and got the BSoD again upon shutdown. Don't get me wrong I love this program. I had Norton before and all it did was cause me problems. BUT if anyone knows of anyway to get rid of this BSoD I'd appreciate it.
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can you give us a hint at what system you are running and what software /operating system ,how much ram ,etc
The reason i ask about software is evident in this thread where people have experienced this action as a result of conflicts with firewall programs etc
http://forum.avast.com/index.php?board=2;action=display;threadid=8843;start=0 (http://forum.avast.com/index.php?board=2;action=display;threadid=8843;start=0)
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I had Norton before and all it did was cause me problems.
Welcome to forums...
What did you did?
I had to remove NAV a long time ago...
Well, I survived untill now... I'm avast since then
1) Please, browse the Symantec website and download the specific uninstall tool for NAV. It will clean trash left behing by NAV (files, registry keys). You need this to proper working with avast.
2) On 'Control' in my signature you can download AEC and there is an option for Norton uninstall too.
3) Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove then choose Repair function in the popup window (Repair).
4) If this does not help, can you uninstall / boot / install / boot again?
5) Can you reinstall Windows over your own installation?
6) You can delete folders/files under either 'Norton' or 'Symantec' folder, the others under Liveupdate folders and ApplicationData...
7) On Registry, well good Registry Cleaners could do some work.
But, for me, the only thing I would worry about is the VDD keys. You must have the following entry there:
C:\Program Files\Alwil Software\Avast4\aswMonVd.dll
Can you post the contents of these Windows Registry keys in your system?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers\\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\VirtualDeviceDrivers\\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\VirtualDeviceDrivers\\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\VirtualDeviceDrivers\\VDD
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The computer has:
AMD Athlon 3000+ processor
160 GB Hard drive
512 DDR SDRAM
Windows XP Home Edition with all the updates including service pack 2
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Ok, but did you try to get rid of Norton? ::)
I had Norton before and all it did was cause me problems. BUT if anyone knows of anyway to get rid of this BSoD I'd appreciate it.
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The first thing I did was uninstall Norton. Norton is gone.
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XQueenOfPainX: I sent you an IM you should send me couple of the latest *.dmp files from your Windows\Minidump folder on my email (kurtin@asw.cz). Then I'd tell you more. Thanks.
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I don't see a minidump folder in my Windows folder. Is there anywhere else it would be? I did a search for the file as well and I am not getting any results. I do have logging turned on and it says the folder is at %systemroot%minidump, but I cannot find anything.
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The folder is c:\windows\minidump
If you have XP installed on the C drive and in the folder Windows.
Make sure you have the creation of a minidump enabled.
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I have the minidump creation enabled but there is no folder in my Windows folder or anywhere else for that fact with the name minidump and there are no files on my computer with the extension .dmp. I really wanna figure out why I'm getting this blue screen. ARGH!!!
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Can you post the number and message into the BSOD?
If you Google that number (parts of it) you will be able to see a lot of correlate problems posted in the Web...
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This is what the BSOD says:
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this message....blah blah (it goes on for a paragraph or so)
STOP: 0x0000000A (0x00000ZCC, 0x000000FF, 0x00000000,0x804E3B58)
And that's it. That's exactly what it says every single time. I've
googled it many times and I cannot find any help. All I have found is that a Stop 0xA message means there is a software incompatability. Well I already knew that, but the things they say could be creating the BSoD, I do not have on my computer. Such as Roxio, I thought that was the prob at first but realized I haven't installed it on this computer yet. Avast is the problem, I know for a fact, but I don't know why.
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You received this answer elsewhere: Go to http://aumha.org/win5/kbestop.htm and read the 0A section. This error can have a wide variety of causes - it's something of a 'general' error - but a checklist to work through and some specific articles there may help.
Did you found anything relevant?
Probably it's Service Pack 2 which is causing the stop error when installed...
If you uninstall avast, the BSOD disappears too?
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Yeah I looked at that and didn't find anything relevant.
I don't know if it's service pack 2. I haven't had any problems with it before. And I did a system restore to a point that was 3 days before I installed Avast! and I didn't not get the BSOD. When I restored it back it's current state, I got the BSOD again. And remember, this is ONLY happening at when I shutdown the computer. It will says "windows is saving your settings" and "windows is logging off" and when the screen goes black like it's turning off, that's when I get the BSOD.
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What's the driver's name in BSOD ? aswTdi.sys ? I think it's not - because there're not much known bugs caused with the latest version.
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The weird thing is there IS no driver name listed. What I posted earlier is EXACTLY what the BSOD says.
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So there's neither a \windows\minidump folder nor a file \windows\memory.dmp after the crash?
How much free disk space do you have on the system partition?
Thanks
Vlk
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would it be worth checking the event viewer?
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Was that a question? If so - then yes, the crash should've been logged to the Event log (System category). But the entry won't contain much info either... to analyze the crash, a dump (at least a minidump) file would be needed...
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Yeah there is no minidump folder or .dmo files anywhere on my computer. I don't see anything in the event viewer about the crash. All there is is warnings about the internet and errors about a boot-start or system-start driver failing to load along with all the information logs. Oh and I have 138 GB free on my hard drive.
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So your System properties look something like this?
Thanks
Vlk
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Pretty much except I don't have it set to autmatically restart. And the Default operation system says "Microsoft Windows XP Home Edtion" /fastdetect /No Execute=OptIn. Not that it matters, but that's what's different
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XQueenOfPainX: Have you moved the paging file to another drive or partition (from boot drive) ?
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I only have one hard drive and it's not partitioned.
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Good point pk.
XQueenOfPainX, what are your Page file settings?
Control Panel -> System -> Advanced -> Performance Settings -> Advanced -> Virtual Memory -> Change.
Look at the screenshot from my system, for example...
Thanks
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mine says 672-1344 for the C drive and at the bottom is says minimum allowed is 2 MB. recommended is 670 MB and currently allocated is 672 MB
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What firewall (+ version) do you use ?
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I have service pack 2 so the windows firewall is what's on here.
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@ XQueenOfPainX
are you running a pre-configured machine? Something like a laptop with "one button recovery" perhaps??
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Its an Emachine (yeah I know)
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Its an Emachine (yeah I know)
Did it come with a "trial" or time limited version of a different anti-virus solution?
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It came with Norton. And a month or so ago I started having major problems and was positive I had a virus or two, but Norton wouldn't detect anything. So I had to re-install windows. I had to use the cd's that came with the computer and it put everything back the way it was when the computer was bought. The first thing I did was uninstall Norton, then looked for a different anti-virus software and found avast!.
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@ XQueenOfPainX
are you sure you completely un-installed Norton?
A search here (on the board) will get you lots of results on a FULL un-install of Norton. If you used the restore disks, and just did a remove from Add/remove programmes, there is every chance that some registry entries still exist that can cause conflict not just with other anti-virus programmes but also internet connections etc.
There might also be some "machine specific" driver issues about Emachine hardware, but best to totally remove Norton first.
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Ok I'll try doing a search on here for norton. As far as I know it's totally gone. I did do the add/remove programs to get rid of it but I also went through the registry and got rid of all the entries I could find for it. I will definitely try it though.
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Better: dir c:\windows\system32\drivers /d >output.txt
and copy&paste output.txt file here
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@ pk
command syntax correct? Doesn't work for me.
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ok what do you want me to do? Sorry I'm a little confused. I don't see any files or anything with that name.
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ok what do you want me to do? Sorry I'm a little confused.
Are you sure you have completely removed Norton?
If so (after a reboot) go to add/remove programmes and try a repair of avast! .......... and another reboot.
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Yes I'm positive Norton is totally removed.
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Yes I'm positive Norton is totally removed.
Try repair option for avast! first and reboot.
If it doesn't work, remove and re-install avast!
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dont repair or reinstall, read this:
Since i dont have new ideas why minidump cant be stored so let's summarize what we know:
- problems were came out when you installed avast
- the crash on shutdown may be caused by aswTdi.sys driver (e.g. conflicts between network drivers)
Try to rename aswTdi.sys, reboot and shutdown - is there a BSOD ?
a) if yes, rename aswMon.sys and aswMon2.sys - reboot and then shutdown - BSOD ?
b) if not, copy & paste here all *.sys drivers from your <windows>\system32\drivers - there must be a driver which doesnt work well with aswTdi.sys
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should those files be in my avast folder? Because I don't see em there.
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No, in your windows directory:
e.g. c:\windows\system32\drivers
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alright I did what you said and no such luck. I still have the BSOD
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Do you have BSOD _without_ aswTdi.sys ?
If yes, try to rename aswMon.sys and aswMon2.sys - what now ?
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I renamed all of them and I still get the BSOD
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I renamed all of them and I still get the BSOD
Do you have full permission to re-name files etc? You might not be "logged in" as admin for your system? XP home on some systems doesn't allow this.
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yeah I'm an admin for this computer
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yeah I'm an admin for this computer
I think (might be way wrong) in XP home you can only log in as admin in safe mode, not through normal start-up ........... to make global changes to Windows.
Especially with pre-configured machines.
I'm sure there's a thread about this somewhere here.
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Well, in safe mode I can log in as admin or under my name which is also an admin. I haven't had any problems doing anything under my name on normal start up or safe mode.
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Well, in safe mode I can log in as admin or under my name which is also an admin. I haven't had any problems doing anything under my name on normal start up or safe mode.
Do you have the system password for safe-mode, not your log-in?
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yeah I set up the computer so I have access to everything
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yeah I set up the computer so I have access to everything
No, you set the system up through the restore disks. So you don't know the password for full admin rights.
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Ok I see what you're saying but I got to choose if I wanted to setup an admin password or not. The restore disks just set the computer up how it was when I bought it. Such as which software was installed.
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inthewildteam: I dont know why you ask him about admin rights/safe mode/restore things - admin rights are required for avast installation; there's nothing bad with deleting/renaming system drivers in windows directory;
XQueenOfPainX: after renaming of aswTdi/aswMon2 drivers you have to reboot and then try shutdown; if it helps, you can reinstall avast without network shield provider (you can live without it).
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well I've done everything else, so I guess I'll try reinstalling it and see if that gets rid of the problem.
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and... it didn't. Now i'm really confused. last time I got rid of it I didn't get the BSOD.
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So, you reinstalled avast without network shield provider, right ?
if yes, please download: http://cs.felk.cvut.cz/~kurtip1/loadord.exe
execute and press COPY button, run notepad and press CTRL+V, save the file and send me it to my email - i'd like to find out which driver is problematic at least... thanks.
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loadord.exe
Is it a debugger?
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Hey I emailed the .txt file to you. Thanks for the help, seriously.
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loadord.exe
Is it a debugger?
No (well to me it doesnt) It's a load order program by sysinternals, and it looks like it tells you what loads in order for drivers and services. :)
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No (well to me it doesnt) It's a load order program by sysinternals
I did not find the file into that website ??? ::)
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Technical: http://www.sysinternals.com/ntw2k/source/misc.shtml#loadorder
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Technical: http://www.sysinternals.com/ntw2k/source/misc.shtml#loadorder
Thanks pk...
I really try it three times :-[
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Hey, just wondering if anyone has figured anything out yet. I'm getting very frustrated with this computer.
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I have almost the same problem, but I get an error message, not the BSOD. Avast! just crashes (on shutdown), not everytime but very often.
I use WinXP SP2, Avast! Home Edition 4.5.561.
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I have almost the same problem, but I get an error message, not the BSOD. Avast! just crashes (on shutdown), not everytime but very often.
I use WinXP SP2, Avast! Home Edition 4.5.561.
Can you try if disabling the Net Shield provider the system works... or, even, uninstalling this provider (Control Panel > Add/Remove > Remove and choose 'Change' option in the pop-up window).
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do NOT disable any providers if you didnt get a BSOD because they were not a cause. Look up unp* files in avast4\data directory - do their file creation date correspond to your errors when they occured ?
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do NOT disable any providers if you didnt get a BSOD because they were not a cause. Look up unp* files in avast4\data directory - do their file creation date correspond to your errors when they occured ?
Hmmm.... There are no such files in Avast4\Data directory.
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what about avast4\data\log directory ?
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what about avast4\data\log directory ?
Errr... No. ???
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Crashed again. aswUpdSv crashes the first, ashServ - the second.