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Other => General Topics => Topic started by: witya on April 29, 2012, 05:01:50 AM

Title: what happen ? my license key banned.
Post by: witya on April 29, 2012, 05:01:50 AM

#
# Customer number
#
CustomerNumber=42007396
 


order detail.

27-APR-2012
Invoice for order # 413484605 dated 27-APR-2012
Seller of the product: Publisher:
Digital River GmbH AVAST Software a.s.
Vogelsanger Str. 78 Budejovicka 13a
50823 Cologne 140 00 Prague 4
Germany Czech Republic
Tax ID Number (Germany): 217/5722/1080
VAT-ID: DE194149069
Item # Description Qty. Unit Price VAT Amount
300432136e avast! Internet Security (5 PCs, 3 years) 1 USD 209.99 0.00%1) USD 0.00 USD 209.99
Delivery date: 27-APR-2012
Net total USD 209.99
VAT (= EUR 0.00) USD 0.00
Total amount USD 209.99
Sequential invoice no.: e5-DE-2012-00000559613

Title: Re: what happen ? my license key banned.
Post by: Asyn on April 29, 2012, 07:48:38 AM

Please contact Sales Support: http://www.avast.com/contact-form.php?noStyles&subject=SALES

Title: Re: what happen ? my license key banned.
Post by: DavidR on April 29, 2012, 01:34:33 PM

Or directly by email to sales (at) avast (dot) com.

Title: Re: what happen ? my license key banned.
Post by: witya on April 30, 2012, 03:49:25 AM

I submit Ticket and no one response.
 
Listed below are the Tickets submitted by you. You can click on a Ticket subject to view the Ticket history.
Page 1 of 1
Last Update     Last Replier     Status     Priority     Department
RWH-919611: Message from contact form - Sales inquiries
29.04.2012 08:40    witya_k....   Received    Default    [ENG] Sales
PTZ-599362: my license key can not update anything
28.04.2012 02:02    Wit....    Received    Emergency    [ENG] Technical support
Page 1 of 1

Title: Re: what happen ? my license key banned.
Post by: bob3160 on April 30, 2012, 04:10:58 AM

Quote from: witya on April 30, 2012, 03:49:25 AM

I submit Ticket and no one response.
 
Listed below are the Tickets submitted by you. You can click on a Ticket subject to view the Ticket history.
Page 1 of 1
Last Update     Last Replier     Status     Priority     Department
RWH-919611: Message from contact form - Sales inquiries
29.04.2012 08:40    witya_k....   Received    Default    [ENG] Sales
PTZ-599362: my license key can not update anything
28.04.2012 02:02    Wit....    Received    Emergency    [ENG] Technical support
Page 1 of 1

So send them a direct email as David suggested:
http://forum.avast.com/index.php?topic=97857.msg780402#msg780402 (http://forum.avast.com/index.php?topic=97857.msg780402#msg780402)