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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: diligentinquirer on May 06, 2012, 02:06:30 AM

Title: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 02:06:30 AM
For quite some time now the avast free WepRep icon on search results sometimes starts working and then stops working again.

I really do appreciate this avast free service but non-icon situation this really is a pain. I have no idea if weprep is in fact installed and working or not. And no, just saying its working with no icon is not enough.

Anyone know of a fix?

Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Pondus on May 06, 2012, 02:10:31 AM
what AV did you use before installing avast?
did you uninstall it before installing avast?
did you run a removal tool to clear any leftover files that may conflict?
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 02:17:00 AM
I always have used revo-uninstaller but Iorbit seems to may have a good cleanup too! Yes, I took those precautions as a matter of course. I do appreciate the observation! I was using Panda free online.

So any fix you can think for the here and now? And what conflicts can exist on just a geberal detections too versus a real time anti-virus (not to get off the subject though)
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Pondus on May 06, 2012, 02:21:16 AM
well...it may not make any difference, but i would start with running Panda removal tool....and reboot   

you find them here as #29 a-b-c   http://singularlabs.com/uninstallers/security-software/



Quote
And what conflicts can exist on just a geberal detections too versus a real time anti-virus (not to get off the subject though)
Read reply from quietman7
http://www.bleepingcomputer.com/forums/topic186533.html
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 02:26:25 AM
Panda removal tool, eh. Yea, if they  have that animal, I should engage it even as a general matter of std procedure. Thanks.

I modified my post with an added question BTW.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Pondus on May 06, 2012, 02:28:28 AM
Quote
I modified my post with an added question BTW.
so did i...and added an answer    ;)
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 03:17:41 AM
Great modified response! ;D

I have been looking for a quote like that for "eons". It is reality >> scan vs real time, been doing it for quite some time on a statement I did not save in my bookmarks (quite some time ago).

Thanks much for the reality statement!!

But how is the WepRep a real time virus detection, given the posts I read (briefly) in this forum. Its not a scan of web pages? Your info will be appreciated.

we do need to get back to the icon notice of being engaged reality though. Right now it happened to show up. A surprise.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 03:55:25 AM
I see your retired for the night it seems. ;) Its ok! Want to be sure of all the realities as best I can, for everyone including  me.  8)
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 06, 2012, 06:36:36 AM
I have two systems with clean installs of Chrome v19 (Beta Channel) and Avast AV Pro - Win 7 x64

The Web Rep icon in search results seems to come and go.
No conflicts or other AVs ever installed here.

What I have noticed is when cloud services streaming connection is not present - seems to conincide with times where the WebRep in Search is gone too.

*Shrug*  I dunno if that correlation is relevant or whether it is due to Chrome 19 being Beta, or both.
Hopefully Avast engineers read these forums and can sort it out.


Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 06, 2012, 04:57:48 PM
I have two systems with clean installs of Chrome v19 (Beta Channel) and Avast AV Pro - Win 7 x64

The Web Rep icon in search results seems to come and go.
No conflicts or other AVs ever installed here.

What I have noticed is when cloud services streaming connection is not present - seems to conincide with times where the WebRep in Search is gone too.

*Shrug*  I dunno if that correlation is relevant or whether it is due to Chrome 19 being Beta, or both.
Hopefully Avast engineers read these forums and can sort it out.

Thanks for the verification of the missing WebRep icon in search results. Icon Not working today again >:( Streaming connections off eh!? I google that just too see. Thanks for the reply.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 07, 2012, 04:17:54 AM
No body has any direct idea other than Gooob ;). Come on guys, give it a try! You do not like it either, I know! ::)
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: AntiVirusASeT on May 07, 2012, 07:13:38 AM
if ur talking about beside the search results and not at the extensions column of google chrome, yes, i also have the issue of it coming and go as it likes.

nope, i checked it is not linked to cloud services streaming connection (my's enabled but not connected now but webrep is showing beside search results now)

chrome v18 latest stable.

i will wait till the next minor release of avast to see if the problem is solved. there are some other more significant problems with a few win 32 bit xp systems having driver lock ups with avast driver. (a downloadable temporary fix has been released but they are gonna update the drivers for a permanent fix)

dun bother to try reinstalling avast cleanly or webrep for chrome, i tried it and this minor problem remains.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 07, 2012, 09:26:10 AM
Give this a try.

Part A
Go to a website you enjoy.
Use the Avast WebRep Chrome extension up in the bar to the right of the Omnibox, and give the website a voted rating of your own.
Then the next time you notice WebRep missing from Google search results, try the following:

Part B
Open a new tab.
Go to Google.com
Begin typing the name of the website to which you previously gave a WebRep vote.
Do you now see the Webrep indicator next to search results on that page?
Yes?  Ok.
Now without leaving that Google page or tab, go to the top of the search results page and enter any other search term you like - you should still see the WebRep in the results for the new search as well.

--------------------------------------------------------------------
It still seems there is an interaction with a connection to streaming updates.
But it also seems possible to sometimes "force" the WebRep to appear by search for a site for which you have already given a WebRep vote.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Asyn on May 07, 2012, 09:29:33 AM
No body has any direct idea other than Gooob ;). Come on guys, give it a try! You do not like it either, I know! ::)

Known issue. It will be fixed in the next program update.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 07, 2012, 09:50:42 AM
Thanks Asyn.
Looking forward to the fix.
Appreciated!
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Asyn on May 07, 2012, 09:55:38 AM
Thanks Asyn.

You're welcome.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 07, 2012, 02:12:33 PM
Thanks Asyn.
Looking forward to the fix.
Appreciated!

I echo Gooob

Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 13, 2012, 03:48:22 AM
do not know if webrep is installed axiomatically but I now have weprep continually at least today, May 12, 2012. Thanks if permanent! :-\
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 13, 2012, 06:45:20 AM
Same here.  Today yes.  Yesterday, not so much.

Side topic.
Streaming updates down ATM - still an intermittent thing.

Call me odd but I "feel" less protected when streaming updates aren't active.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: AntiVirusASeT on May 13, 2012, 07:07:19 AM
its okay. i believe that streaming updates only occurs at the instant when there is a fresh update from avast server (i.e. it pushes the update to the client - avast antivirus on ur pc rather than traditional virus updating whereby the client queries the avast server at fixed intervals to see if there is any new virus database)

also both streaming updates and reputation services are related to the cloud. thus it will also connect when an unknown file is downloaded to ur computer to check the details of the file with the servers.

p.s. could someone more experienced confirm this? this is what i remembered reading from the forums.
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 13, 2012, 09:05:37 AM
AntiVirusASeT,
Of course you know by posting that you are uncontrollably tempting me to download some strange and bizarre files to test :-D :-D
My poor download  folder!
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: AntiVirusASeT on May 13, 2012, 06:04:36 PM
channel that energy gained from temptation to learn a programming language, upload the executable u created to a file sharing website then download it urself to test it out.

tell me if u succeed  :P
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: Gooob on May 13, 2012, 09:54:29 PM
Excellent idea.  +1
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on May 31, 2012, 03:45:25 AM
Same here.  Today yes.  Yesterday, not so much.

Call me odd but I "feel" less protected when streaming updates aren't active.

I call out GOOOS VERY REALISTIC CONCERN (not including added streaming issues)! as the exact concern which is my Op's concern (first post)!
I have noticed, I think some better improvement but only intermittent steady reliability.

Thanks much first to Gooob (with others too)!

My true appreciation, Diligent

Title: Re: WebRep Icon disappears from search results. How to fix
Post by: diligentinquirer on July 02, 2012, 03:03:08 AM
I echoed Gooog's belief that the Asyn post was true and accurate. At this point it does seem like the Asyn post was a false empty promise, so where the heck is the fix after the recent update of avast!!?? I want to be wrong, really do!!!!
Title: Re: WebRep Icon disappears from search results. How to fix
Post by: AntiVirusASeT on July 02, 2012, 05:05:49 AM
for web rep, it is definitely a sever side problem (at avast). all browser add-ons (google chrome, firefox, IE) are offline.
if u look through the last few days in this forum, there are a number of posts on this.

when 7.0.1451 was 1st released, i remembered it was working find on all browsers including chrome.

hope they fix it soon, while not a critical part of protection, it would be better if web rep is more reliable.