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Consumer Products => Avast Mac Security => Topic started by: hannes- on May 14, 2012, 08:14:33 PM

Title: (SOLVED) Cannot recognize status of shields.
Post by: hannes- on May 14, 2012, 08:14:33 PM

Hi!

Some time ago i tried avast to see how it works. After that i uninstalled it with App Cleaner (haven't seen the "uninstall avast" option in the menu).

Now I've re-installed it.
It starts normal and all, but it says it cant recognize the status of the mail- and webshield.
And when I change something in the system settings (turning shield on/off), i get an error:
(http://dl.dropbox.com/u/7617385/Bildschirmfoto%202012-05-14%20um%2019.49.14.png)

I've tried to get support from avast but something didn't work there. So I've tried it here.

I'm using OS X Lion on a 2011 MacBook Pro 15".

(http://dl.dropbox.com/u/7617385/Bildschirmfoto%202012-05-14%20um%2019.50.16.png)
It says: Configuration failed. Check system log for details.

(http://dl.dropbox.com/u/7617385/Bildschirmfoto%202012-05-14%20um%2019.49.55.png)
It says: Protection status: Cannot recognize.

Title: Re: avast doesn't work anymore after uninstalling with App Cleaner
Post by: hannes- on May 15, 2012, 04:58:16 PM

I found out that it didn't work becasue a * was in the hosts file.