Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lcerney on May 20, 2012, 11:04:26 PM
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For the last couple of weeks when I start up my laptop after an avast scan shutdown my laptop comes up and I get the BSOD and it reboots and comes up fine.
This only happens after a scan shutdown and not when I shutdown normally. It also happens every time.
It's not a big deal to me, and it doesn't happen during the scan, so I run scans a couple of times a week and I've turned off the shutdown option. I turned it back on to get some minidumps to see if I can see a trend, but I haven't.
Has anyone seen or hear of this before?
Win7 Home Primum up to date and advast 7.0.1426
The BC codes vary.
Crash Time : 5/20/2012 1:42:59 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Caused By Driver : Beep.SYS
Caused By Address : Beep.SYS+4a35800
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Crash Time : 5/17/2012 6:10:13 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Caused By Driver : mouhid.sys
Caused By Address : mouhid.sys+fa600000
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Crash Time : 5/11/2012 9:42:02 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+50e1a80
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Crash Time : 5/10/2012 4:26:54 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Caused By Driver : srv2.sys
Caused By Address : srv2.sys+678c6d78
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Crash Time : 5/6/2012 11:21:33 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70540
File Description : NT Kernel & System
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Crash Time : 5/4/2012 9:09:38 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+2d7a3
Thanks for any comments or thoughts.....
Larry
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Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Post back here when you've done it.
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Okay, uploaded ShutdwnBSOD.7z to /incoming/ It includes the MEMORY.DMP, a text file ShutdwnBSOD.txt and the minidump from the same crash as the MEMORY.DMP.
Good luck with it.
Let me know if there is anything else I can do...
Larry...
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I went back and looked at all Critical alarms in the Event Viewer. In total I had 13 Critical alarms (BSOD) and they were all the same alarm.
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Hope this helps.....
Larry
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BTW, the BSOD DOES NOT happen every time!
Last night I changed the laptops power settings. I changed "While plugged in" from "Sleep in 45 minutes" to "Sleep = Never". I scheduled a quick scan with shutdown and it successfully ran and shutdown the computer. When I restarted this morning, no BSOD. Sleep may be the key issue.
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See if the following answers your questions:
http://www.sevenforums.com/crash-lockup-debug-how/155032-how-solve-bsod-problem-iastor-sys.html (http://www.sevenforums.com/crash-lockup-debug-how/155032-how-solve-bsod-problem-iastor-sys.html)