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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: disedig on May 27, 2012, 08:07:53 PM

Title: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
Post by: disedig on May 27, 2012, 08:07:53 PM

Hello,

We use PCguard to protect our applications, lately Avast is blocking our .exe protected files. This is very annoying and is costing us many problems with our customers,
Please can you help us?

Regards,

Title: Re: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
Post by: JuninhoSlo on May 27, 2012, 08:36:25 PM

Send FP to Avast via:

-Email (virus@avast.com)
-http://www.avast.com/contacts and select "Sales support"
-Create "ticket" for Avast support team

PS:Of course you can upload file to Virustotal and show VT results.

Title: Re: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
Post by: disedig on May 27, 2012, 08:52:19 PM

Thank you for your help!