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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Coolmario88 on May 29, 2012, 12:45:44 AM

Title: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 12:45:44 AM
Hello avast today i did a full scan and i got another computer crash today. yesterday i was checking my e-mail and it happened with the same error! here is the link to the dump file and i beg of anybody please view it and tell me how to fix it please! http://www.mediafire.com/?vnv6zsjojtr3k41  here is a screenshot of what blue screen viewer says the blue screen said
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 01:00:48 AM
could avast be the cause of it? :(
Title: Re: My computer crashed!
Post by: UserA789 on May 29, 2012, 01:14:57 AM
could avast be the cause of it? :(
Off the cuff, this usually happens when my machine gets to hot.  MY fan controller on my MoBo went out not that far back and I remebr the FF's and zero's in my BSOD.  Have you checked those items, as this BSOD  error is defintly hardware related.  If all checks out then Im stumped but havent checked your mediafire link yet either... my bad.

Upon further review of the error, I distinctly remeber the 'IRQL NOT LESS OR EQUAL' statement... but again, maybe not heat related but still HW related... most likely.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 01:28:15 AM
Here is a eRecovery management thing that is am scared to use on my computer and it is by acer... 
Title: Re: My computer crashed!
Post by: Nesivos on May 29, 2012, 01:44:54 AM
Have you cleaned your registry lately?

If not you should download a good registry cleaner and clean your computer's registry.  Other steps in addition to cleaning your registry, you might take to resolve this problem are on link.

Quote
Ntoskrnl Exe Blue Screen - Fix Blue Screen of Death (BSOD) With Ntoskrnl Exe
For more read here

http://ezinearticles.com/?Ntoskrnl-Exe-Blue-Screen---Fix-Blue-Screen-of-Death-%28BSOD%29-With-Ntoskrnl-Exe&id=5519217 (http://ezinearticles.com/?Ntoskrnl-Exe-Blue-Screen---Fix-Blue-Screen-of-Death-%28BSOD%29-With-Ntoskrnl-Exe&id=5519217)

If you decide to mess with the BIOS as instructed in the article linked above you should be aware of this first.
Quote
NOTE : Modifying BIOS settings incorrectly can cause serious problems that may prevent your computer from booting properly.
Microsoft cannot guarantee that any problems resulting from the configuring of BIOS settings can e solved. Modifications of the
settings are at your own risk.

for more read here
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/random-blue-screen-with-reference-to-ntoskrnlexe/fd899301-fe4d-43f7-bf72-df5479acb2e5 (http://answers.microsoft.com/en-us/windows/forum/windows_7-system/random-blue-screen-with-reference-to-ntoskrnlexe/fd899301-fe4d-43f7-bf72-df5479acb2e5)

Also since it is a W7 OS you try and restore the "Last Known Good Configuration."

http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration (http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration)


Title: Re: My computer crashed!
Post by: Charyb on May 29, 2012, 01:45:43 AM
Download WhoCrashed from here -> http://www.resplendence.com/downloads

or

Blue Screen View from here -> http://www.nirsoft.net/utils/blue_screen_view.html

It may give you some insight into what is going on.

Since you are scared to use the eRecovery, I assume you have not burned any recovery cd's or a repair disc.
This is something that you really should do.

Have a backup plan too. Which includes a system image and a daily backup. A system image only takes me around 30 minutes whereas a full recovery can take all day.
Title: Re: My computer crashed!
Post by: Nesivos on May 29, 2012, 01:56:06 AM
Download WhoCrashed from here -> http://www.resplendence.com/downloads

It may give you some insight into what is going on.

Since you are scared to use the eRecovery, I assume you have not burned any recovery cd's or a repair disc.
This is something that you really should do.

Have a backup plan too. Which includes a system image and a daily backup. A system image only takes me around 30 minutes whereas a full recovery can take all day.

Who Crashed was designed primarily to identify bad drivers

http://www.softpedia.com/get/System/System-Miscellaneous/WhoCrashed.shtml (http://www.softpedia.com/get/System/System-Miscellaneous/WhoCrashed.shtml)

Before using Who Crashed it would be a good idea to download a driver update program like Slim Driver and update all the drivers along with making sure that all the drivers are digitally signed.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 01:57:18 AM
I used whocrashed thing and it looks to me like avast might have been the cause Damn it!  >:(
Title: Re: My computer crashed!
Post by: Charyb on May 29, 2012, 02:04:40 AM
Hopefully the new release will address this. I don't know when it will be here.

They will want you to upload the dump files. ftp://ftp.avast.com/incoming

->  https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1061
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 02:14:47 AM
I am uploading them with Filezilla right now and the ZIP folder they are in is Coolmario88 Crash Files.. Also avast please respond to this topic if you got the zip folder thanks

Edit: Zip folder with dump files in it uploaded says Filezilla
Title: Re: My computer crashed!
Post by: Lisandro on May 29, 2012, 03:22:47 AM
Hmmm... Too many suggestions. I'll do one more: run chkdsk /f to crrect disk errors.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 03:37:54 AM
Hmmm... Too many suggestions. I'll do one more: run chkdsk /f to crrect disk errors.
Hey Tech thanks for responding I did the right click of "c:\ drive" and did check for errors under tools with none of the boxes checked because i dont wanna want to have my pc off just for it to scan i did a long time ago and it took a good while.  Also i disabled avast self defense thing for now
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 07:33:39 AM
And again like i said above it would be nice if avast could respond to this topic and tell me if they got the dump file.  Somebody  i know told me to remove avast and use MSE..  ::)
Title: Re: My computer crashed!
Post by: True Indian on May 29, 2012, 08:17:27 AM
MSE..Gmm :o

But anyway,wait until we have new program update out...hope that fixes the mess!  8)
Title: Re: My computer crashed!
Post by: Coolmario88 on May 29, 2012, 07:42:43 PM
I uploaded the file so Microsoft help people can view it and they told me to run http://support.microsoft.com/kb/979444  and my computer had another crash today just a few minutes ago.. I have uninstalled avast.. And I know this might be dangerous but i might go a day without an antivirus installed to see if the bsod's stop
Title: Re: My computer crashed!
Post by: Coolmario88 on May 30, 2012, 02:17:30 AM
BUMP.  Awaiting a reply from avast still  :-\
Title: Re: My computer crashed!
Post by: Coolmario88 on May 30, 2012, 03:50:18 AM
I made time for chkdsk /f and here is the log from Event viewer
Code: [Select]


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.


A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  162304 file records processed.                                          File verification completed.
  397 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              45 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
  203794 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 3)...
  162304 file SDs/SIDs processed.                                         Cleaning up 709 unused index entries from index $SII of file 0x9.
Cleaning up 709 unused index entries from index $SDH of file 0x9.
Cleaning up 709 unused security descriptors.
Security descriptor verification completed.
  20746 data files processed.                                            CHKDSK is verifying Usn Journal...
  36868848 USN bytes processed.                                             Usn Journal verification completed.
Windows has checked the file system and found no problems.

 143598529 KB total disk space.
  32079576 KB in 82782 files.
     56180 KB in 20747 indexes.
         0 KB in bad sectors.
    270337 KB in use by the system.
     65536 KB occupied by the log file.
 111192436 KB available on disk.

      4096 bytes in each allocation unit.
  35899632 total allocation units on disk.
  27798109 allocation units available on disk.

Internal Info:
00 7a 02 00 75 94 01 00 7d ec 02 00 00 00 00 00  .z..u...}.......
3a 02 00 00 2d 00 00 00 00 00 00 00 00 00 00 00  :...-...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Title: Re: My computer crashed!
Post by: Coolmario88 on May 30, 2012, 08:55:30 PM
So far so good and my testing results coming together nicely.. I uninstalled avast 7 yesterday like i said above.. and well no bsods at all.. by this time yesterday my computer had already crashed.. I am starting to think avast really was the main cause of the crashes because it seemed like after avast updated it caused a bsod to happen. I really love avast's antivirus product this is the very first time avast ever given me any trouble.  :-\
Title: Re: My computer crashed!
Post by: Charyb on May 31, 2012, 04:20:56 AM
I sense that the new release is near.

Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

What about installing avast but disabling self defense? Just an experiment. Curiosity has got hold of me.

It's up to you. It's better than having no protection.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 31, 2012, 05:17:59 AM
I sense that the new release is near.

Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

What about installing avast but disabling self defense? Just an experiment. Curiosity has got hold of me.

It's up to you. It's better than having no protection.
I did disable it once when i had the crash and found out it was self defense. and my computer still had a crash.. I tried downgrading to avast 6 but it the version 6 installer told me that the files in the installer is out of date and it begin to download avast 7 installer..  i hope a new version of fix the problems i had with avast 7 if it doesn't i don't know.. if i should stay with avast or switch to another. :-[
Title: Re: My computer crashed!
Post by: AntiVirusASeT on May 31, 2012, 05:24:39 AM
to use avast v6, i think u need to download the old installer, off internet and install. this should force it to install v6.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 31, 2012, 05:26:26 AM
to use avast v6, i think u need to download the old installer, off internet and install. this should force it to install v6.
I turned off wifi from my laptop via a button on my laptop that lets me do this.. and it didn't work.
Title: Re: My computer crashed!
Post by: Charyb on May 31, 2012, 05:40:36 AM
Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

Have you checked event viewer?
Title: Re: My computer crashed!
Post by: Coolmario88 on May 31, 2012, 05:43:39 AM
Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

Have you checked event viewer?
I know it wouldn't be there it might have been.. but i cleared the logs in event viewer by mistake yesterday. but there is new logs from after i did the clearing of the logs..  :-[ :-[  but the ones i cleared was under windows logs> applications.

Edit: here is what it said under general  The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002ad7925). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052912-23446-01.
Title: Re: My computer crashed!
Post by: Coolmario88 on May 31, 2012, 11:03:24 PM
EDITED: I tried to install the version of 6 again and it worked the version that worked was 6.0.1203  now just awaiting a program update to avast 7 to update..
Title: Re: My computer crashed!
Post by: pk on June 01, 2012, 12:08:19 AM
If you get a bsod next time (or any other member here), it's better to let us know (e.g. send me a PM).
Your crash was caused by a bug in aswsp.sys driver (antirootkit part), I think it was already fixed.
Title: Re: My computer crashed!
Post by: Coolmario88 on June 01, 2012, 12:17:08 AM
If you get a bsod next time (or any other member here), it's better to let us know (e.g. send me a PM).
Your crash was caused by a bug in aswsp.sys driver (antirootkit part), I think it was already fixed.
Thanks for the reply! :) but i will just wait i guess to the next update of avast though.. in march was the very first time this pc crashed so i did a clean install of avast so idk how the driver was causing it though. but thanks again for the reply! :)
Title: Re: My computer crashed!
Post by: Coolmario88 on June 01, 2012, 06:37:34 PM
I asked avast support also.. and they e-mailed me today telling me

Quote
Hello,
I have checked your minidump file and the problem is caused by memory corruption - not avast.\

I still think it was avast 7 because since i removed it i have had no computer crashes (YET)
Title: Re: My computer crashed!
Post by: YoKenny on June 02, 2012, 01:08:41 PM

I still think it was avast 7 because since i removed it i have had no computer crashes (YET)
No computer crashes here with my Windows 7 system but I do have 4GB RAM.