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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Rafagc on June 03, 2012, 08:18:15 PM

Title: avast won´t run
Post by: Rafagc on June 03, 2012, 08:18:15 PM

Hi!

Just installed AvastFree on my laptop (using Vista). After installing it, when I try to open it gives an error message (in portuguese) that I translate as:

" It was not possible to start the application because the configuration side-by-side is incorrect. See the application event regist for further details."

After this it only allows me to click ok. The only way I can acess avast is when I try to uninstall it. The windows security center says avast is running.

I allready tried to uninstall/install it again. I used cleaning programs sugested on this forum to clean possible conflicts with the previous use of microsoft security essentials and norton without success.

Title: Re: avast won´t run
Post by: Pondus on June 03, 2012, 08:36:26 PM

Quote

I used cleaning programs sugested on this forum to clean possible conflicts with the previous use of microsoft security essentials and norton without success.

what do you mean?

Title: Re: avast won´t run
Post by: Rafagc on June 03, 2012, 08:46:14 PM

I mean that after using these programs, Avast still does´t run and the error continues to happen.

Title: Re: avast won´t run
Post by: Pondus on June 03, 2012, 08:52:05 PM

did you reboot after running Norton and MSE removal tools ?


i suggest go back to start.....

run removal tool for avast  .....run from safe mode and reboot...... http://www.avast.com/en-no/uninstall-utility

then run Norton and MSE tools.....and reboot     http://singularlabs.com/uninstallers/security-software/

install avast, reboot

did it work ?

Title: Re: avast won´t run
Post by: Rafagc on June 04, 2012, 01:09:42 AM

Didn´t work....same error happens

Title: Re: avast won´t run
Post by: DavidR on June 04, 2012, 01:32:25 AM

You are missing an element required by avast:
Side-By-Side Configuration is Incorrect Error - You need to install MS Visual C++ 2008 Redistributable.

You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c)

Title: Re: avast won´t run
Post by: BILL G on July 26, 2012, 12:43:03 AM

     Thanks  David R . I had to Scan back 15 Pages to find it.  C++ 2008 fixed My problem.

Title: Re: avast won´t run
Post by: DavidR on July 26, 2012, 12:51:29 AM

You're welcome.