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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jstewart on June 07, 2012, 10:54:12 PM

Title: Laptop cannot access Internet
Post by: jstewart on June 07, 2012, 10:54:12 PM
Just loaded Avast Internet Security 7 on my laptop.  Worked fine for one day and MSOutlook started to have issues with locking up and not responding.  Then could not connect to the Internet.  Able to get to the desktop and see other programs.  Pretty much lost all Internet connectivity.
Title: Re: Laptop cannot access Internet
Post by: Pondus on June 07, 2012, 11:10:19 PM
any other secuity programs or firewall installed ?
Title: Re: Laptop cannot access Internet
Post by: jstewart on June 07, 2012, 11:13:05 PM
We removed Norton Security prior to the installation of the Avast program.  No firewalls.  Connected to a router and cable mdoem.  I am able to use my VoIP phone without any issues so hitting the Internet through my router currently.
Title: Re: Laptop cannot access Internet
Post by: essexboy on June 07, 2012, 11:16:02 PM
Did Norton have a firewall element ? If so did you use the removal tool  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Title: Re: Laptop cannot access Internet
Post by: jstewart on June 07, 2012, 11:18:28 PM
We did not use the Norton removal tool.  Not sure of the firewall element.  Sorry.
Title: Re: Laptop cannot access Internet
Post by: essexboy on June 07, 2012, 11:20:16 PM
In that case download/run the removal tool, reboot and then retry the net
Title: Re: Laptop cannot access Internet
Post by: jstewart on June 07, 2012, 11:21:47 PM
Thanks.  I will try and respond to the post later.
Title: Re: Laptop cannot access Internet
Post by: Pondus on June 07, 2012, 11:23:16 PM
Norton get very jealous when you remove it for another AV......and then leave lots of files to create problems   ;)