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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sztihamer on June 10, 2012, 09:04:17 PM

Title: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 10, 2012, 09:04:17 PM: While I was digging in my Minidump folder in the Windows directory I found two .dmp files that was generated in the event of BSOD. I got both of them one in a row, at the same day, and they were cause by the aswSP.SYS driver, and most likely the ntoskrnl.exe

Went ahead and uploaded them to SendSpace so the avast! team can analyse it, and check if there are any problems or it's just for me. For now everything seems to be working fine, I just report them just in case someone else has got these crashes and hasn't reported yet! I am using Windows 7 SP1 64bit and avast! free edition 7.0.1426.

Filename: minidump_files.zip (58.18KB)
CRC32: E8CB004D
MD5: 030FFEE28ED151E50F6A85F0DA78274B
SHA-1: F008D0CA951ABA8572C96A627AB1B84B276D6C59

Link: http://www.sendspace.com/file/66eu4b (http://www.sendspace.com/file/66eu4b)
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: DavidR on June 10, 2012, 09:33:38 PM: Upload the zip file to the ftp server ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming):
- Using Windows Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don't have read access to this folder.
Or
- Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this explorer ftp://ftp.avast.com/incoming and drag the file into the window, from another explorer window.

Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file. Not to mention posting the name of the file you uploaded in the topic acts as another searchable reference.

####
Excuse me if I'm teaching your granny to suck eggs:
- Create your zip file with the unique name, containing the dump files and the readme.txt file, before you even consider connection to the ftp location explorer ftp://ftp.avast.com/incoming. You do not have read permissions on the explorer ftp://ftp.avast.com/incoming location, so you won't see it has been uploaded.

Now you make your first windows explorer connection to the ftp link explorer ftp://ftp.avast.com/incoming, now open another explorer window where you locate your unique zip file containing the dump and readme.txt files; drag and drop that file into the other explorer window (right hand side), no need to click enter or any other action.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 10, 2012, 10:21:40 PM: Am I looking that stupid? I don't think that I am a newbie, because I did knew that it's a problem with the avast! self protection module. Also I did know where to look for the minidumps. It's way easy to register for an account on a smf forum and making an ftp connection is a piece of cake. Even posted hashes for the .zip file, for data integrity checks, so I don't know what made you think that I'm a computer amature.

I'm pretty sure that the someone from the dev team will take a look at the topic, but I did uploaded the files to the server. Please don't treat me as a newbie, and there's no need to explain several times on how to upload a file to an ftp server.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: DavidR on June 10, 2012, 11:04:13 PM: Was anyone calling you stupid, in fact the opposite given my comment "Excuse me if I'm teaching your granny to suck eggs" as I have zero idea of anyone's experience when they first post.

The point of giving you the avast ftp location is that it is right there at avast! and doesn't require that a developer happens to notice your post.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 10, 2012, 11:22:11 PM: No but I assume that, because you post the same message for every single person who posts some useful information for helping the developers debug the software. Judging by the amount of post you made on the avast! forums seems absurd for me, and most likely you just skimmed my message anyway. One short sentence would have been enough for me stating that I should upload it to the ftp server. After the part where you made excuses you still mentioned the same stuff as that you mentioned already, which seems very strange for me.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: DavidR on June 10, 2012, 11:38:36 PM: I'm sorry that you assumed that. But those trying to help can't make assumptions on the users experience and how much information to give.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 12:17:07 AM: There's a difference between "can't make an assumption" and "don't make an assumption". I would have preferred a short sentence instead of a already written text, because you were to lazy enough to write one. I've seen on the forum the same post you made for someone else, and you just used your Ctrl+V for my topic too... Am I correct? It's ok, I'm just saying... I expect from from an old veteran member who helps people to at least post different information for them, and not just paste some of his own stuff caring about his post counter...

No offense, I think I did posted a proper report and not some partial information, and I did think that it looks like a post from an experienced user. Now I'm interested if it's a real problem in avast! or it's just my machine, that a reinstallation of Windows can fix easily...
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: bob3160 on June 11, 2012, 01:24:56 AM: Quote from: sztihamer on June 11, 2012, 12:17:07 AM
There's a difference between "can't make an assumption" and "don't make an assumption". I would have preferred a short sentence instead of a already written text, because you were to lazy enough to write one. I've seen on the forum the same post you made for someone else, and you just used your Ctrl+V for my topic too... Am I correct? It's ok, I'm just saying... I expect from from an old veteran member who helps people to at least post different information for them, and not just paste some of his own stuff caring about his post counter...

No offense, I think I did posted a proper report and not some partial information, and I did think that it looks like a post from an experienced user. Now I'm interested if it's a real problem in avast! or it's just my machine, that a reinstallation of Windows can fix easily...

Insults will get you nowhere. :( Insulting someone who is constantly helping others will get you even less. >:(
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Coolmario88 on June 11, 2012, 01:29:40 AM: I had this problem a while.. back.. I just removed avast for a while.. and downgraded to old version 6.. than like few weeks later tried a update to avast 7 again.. and what do you know it worked and so far no crashes. but I'm not giving up the thought it might not. I know that some of the members on the forum might remember posting in my topic it about it. hmm

I think the version i downgraded to was http://filehippo.com/download_avast_antivirus/10163/
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Marc57 on June 11, 2012, 05:14:56 AM: David, David ,David. You keep forgetting to push the new forum button that lets you read the OPs mind. ;)

BTW, I couldn't agree more Bob.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 12:03:18 PM: Can we at least get to the core of the problem instead of fighting with each other? This topic is full of Evangelist members, and the only contributing post was made by Coolmario88. He is the only one who doesn't care about his post counter, so big thank you for him. If we are the only persons who got these crashes, it could be a real potential avast! bug that needs to be fixed, or some solution or workaround needs to be made. If it's hard to reproduce this it's definitely a good thing that I saved these minidumps and reported them, just in case you wouldn't believe us. I'm not getting the crashes either, so it's rare when it happens. I ran Memtest86+ and my memory modules are fine, both of them works as it should be.

I want avast! to be as bug free and stable as possible, and that's why I told the community. A lot of people doesn't even report these kinds of bugs which is a shame. If you guys have any more information on this issue please let me know, I am not interested in offtopic stuff that doesn't even belong here...
Thank you! Have a nice day!
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Asyn on June 11, 2012, 12:29:36 PM: Quote from: sztihamer on June 11, 2012, 12:03:18 PM
Can we at least get to the core of the problem instead of fighting with each other?

Well, Dave gave you the info you needed. It was certainly not him, who started this useless chit-chat. ::)
Have a nice day as well...
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 01:03:00 PM: Oh god another avast! evangelist... Do other regular people use this forum? If Dave is that awesome, he would right along upload the files to the ftp server for me and saving all the hassle. Besides that the first sentence of him would have been more than enough for me. Quote: "Upload the zip file to the ftp server ftp://ftp.avast.com/incoming" It's like you tell a brain surgeon how to operate a brain tumor. Except you tell that for a sysadmin how to upload stuff to a server. I even posted hashes for the file, that not many people do these days.

Also if you point your finger at me, then I'm not the only one who continued the war! Coolmario88 is the only one who shared his problem and the only evangelist member who doesn't bash me! So thanks buddy you are awesome! If anyone have some more additional information on this problem I would appreciate it. I need help and not a judge other people. So yeah, as I said before logical explanations are always welcome!
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Asyn on June 11, 2012, 01:13:24 PM: Quote from: sztihamer on June 11, 2012, 01:03:00 PM
1. Oh god another avast! evangelist...
2. Do other regular people use this forum?
3. Also if you point your finger at me, then I'm not the only one who continued the war!
4. So yeah, as I said before logical explanations are always welcome!

1. ??? :o :-\
2. Sure, hope they can help you. ;D
3. Which war..?? There is no war.
4. Good luck then.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: bob3160 on June 11, 2012, 03:11:26 PM: Quote
So yeah, as I said before logical explanations are always welcome!
I'm still trying to figure out the logic. ???
You asked a question, received an answer and then proceeded to bash the person giving you the answer....
I simply can't figure out the logic in that ??? ???

"
News:
Wow! - more than 222 222 registered forum users!"
I guess you're chances of getting help are pretty good.
;D
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 03:55:55 PM: Jesus Christ! I'm looking for a logical explanation for the BSOD and not the flaming there. Most likely you didn't read what I already said, and you just quoted my last sentence. Also probably you didn't read my first post either. I didn't asked a single question... do you see any question mark in my post? I don't know what answer are you talking talking about, because there were none in that one. See for yourself if you don't believe me... Just read it please! I still don't understand how can you answer a post that has nothing to do with questions...
Also I know that the forum has a lot of members, but how can I supposed to get an idea what the problem was when only evangelist members respond to me, and all of that has to with David's post.

I repeat again evangelist guys, I am looking for the source of the problem, and what is causing it. If it's a global issue then it deserves to be fixed, if it's only available in my machine then fine. If you don't know what causes the problem please don't waste your time. I'm not interested with users who care about their post count. Indeed David said to post it to the ftp, I did it, and that's all... Coolmario88 shared his experience and glad he did, but the other posts are just wasted, there's no need for that. The only person who understands me is Coolmario88 so far!

We can go all day long with flaming each other, I don't see the pont... If you don't have anything to contribute to the bug report, then at least give a chance to others, maybe we find the core of the problem and everybody will be happy!
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: CraigB on June 11, 2012, 06:18:24 PM: I dont understand why you are being so irrate ??? you stated your problem and mentioned where you uploaded the files too - DavidR responded by telling you the files need to be uploaded to avast and supplied you the neccessary means to do so at which point you basically accuse him of thinking you "stupid" ::).
It is not our job to upload the files for you hence the information given by DavidR - Please upload the dump file if you have not done so already, if you have uploaded the files with a link to this thread then i suggest you patiently wait for a response.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 06:45:36 PM: Alright enough of this evangelist guys... I don't need any more replies just because you want to increase your post count. If you don't have anything to say besides telling me that I'm a terrible person. Why do you guys need to post in every single topic you find on the forum? I think is a bit unusual to say to a non native English speaker to say that English-language saying that David was made fun of by Arizona or something like that. If you don't know the meaning of it because you don't speak English as good as a native American or British person that can be also a problem.

Come on guys that's ridiculous! Do they pay you guys for this? I want information on the crash, and not stuff in which discuss useless things. I will mention again for those who haven't read the entire topic: Please, please, please stay on topic, because there's no need to talk about other stuff here. I need knowledgeable evangelist members and not people who posts all day long on the forum, just to brag about his post counts. Seriously there's no need for that. Now let's wait patiently until we get some more information on the blue screen of death...
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: !Donovan on June 11, 2012, 06:50:08 PM: 1. DavidR gives extra information in advance. Thus, if the user does not know about that subject, they can easily follow the instructions given. It's rather easier to have pre-set instructions then having to handtype them everytime. Many advanced contributors to help forums use this method, as it saves time and they can get to the point faster. It's not like we're getting payed.

2. As evangelist, we don't have reason for post count as the evangelist club is a special club that you have to be invited into. Stop accusing us of trying to 'bump up our post count' when we're trying to help you.

3. Stop bashing us evangelist in every single post of yours and actually state more information about what this topic is about! We have enough trolls as it is!

-----------------------------

It usually takes 1-5 days for avast! to recognize and respond to BSOD posts.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Coolmario88 on June 11, 2012, 06:59:20 PM: I have messaged PK with a link to this topic in the message. I remember he told us this in a topic i made a while back

Quote from: pk on June 01, 2012, 12:08:19 AM
If you get a bsod next time (or any other member here), it's better to let us know (e.g. send me a PM).
Your crash was caused by a bug in aswsp.sys driver (antirootkit part), I think it was already fixed.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 11, 2012, 07:17:16 PM: Why are you still discussing this? I'm only interested in the actual software problem and nothing else. Except that it can take up to 5 days, that's awesome! Finally some useful stuff. Why can't we be just friends? I did shared my opinion in my second post and that's all. No offense against you guys, but this will certainly not fix the potential problem in the self protection module... Let's be friends and wait until someone comes up with something good things.

Edit: Thanks Coolmario88, I think now we can patch the problem. I'm very confident that we nailed it this time. Good to hear that someone cares about fixing the serious issues in avast! Thank you again for all the stuff you already mentioned and did. This is what I expect from an awesome forum member!
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: bs on June 12, 2012, 03:15:01 PM: This problem should be fixed in next (R3) release.
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: sztihamer on June 12, 2012, 03:25:18 PM: Quote from: bs on June 12, 2012, 03:15:01 PM
This problem should be fixed in next (R3) release.
That is definitely awesome guys! Good to see that this problem will be fixed in the next revision of the software. I'm a loyal fan of your antivirus system, and recommended avast! for many many people over the years. Thank you very much avast! team and keep up with the great work!
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: Lisandro on June 13, 2012, 12:46:50 AM: Quote from: sztihamer on June 12, 2012, 03:25:18 PM
I'm a loyal fan of your antivirus system, and recommended avast! for many many people over the years.
Thanks for spreading the word :)
Title: Re: BSOD - SYSTEM_SERVICE_EXCEPTION caused by aswSP.SYS
Post by: PGtest on June 17, 2012, 05:33:39 PM: Just adding more info... WHEN is the update due..??

Currently I have problems with Medal of honor Tier 1 and Wolfenstein... both giving aswsp.sys BSOD... 2 times of 3 when starting Wolfenstein and 100% when starting Medal... (plus game gets corrupt after crash... reinstall). Disk and memory check out fine...

Have uploaded minidumps to Avast for the Wolfenstein ones... but really hard crashes on Medal of Honor...no dumps

Some added strange things!!! Turned off self-protection under troubleshooting, rebooted, checked Avast which said Self-protection is off, would you like to turn it on... Choose NO... started the game and BAM... aswSP.sys BSOD. It is off but still hooked in... please fix this Avast....