Neues Support-System

[Secondmineboy]

Anscheinend ist über das Wochenende das Support-System geändert worden:

https://www.avast.com/support

Manche Leute vermissen allerdings Tickets und ihren Account.

[Asyn]

support.avast.com - new interface and platform

Hi, we moved our ticketing system to new platform. The goal is to make it more friendly to Avast customers.

Main changes are:
- simplified user interface - http://support.avast.com
- SSO with my.avast.com - yes, you have to log in to be able to Submit ticket but you can use you Avast Account
- simplified Submit ticket form - no more asking about the product, platform etc. Just write us your message. http://support.avast.com/support/tickets/new

Known issues:
- we are fixing the issue with certificate when you are using HTTPS to access the portal. [Fixed]
- we still plan to support other languages than English. They wlil appear in next days. [Added]
- you cannot access your old tickets - that was tough decision however we had to close user interface of our old ticketing system to introduce the new at the same domain. We haven't migrated old tickets to new system. You can still reply via email to the old tickets and we'll continue in the communication till your issue is resolved. Newly created  tickets should appear in the new system.

Hinweis: IF you cannot continue in the communication or you want to move to new system then just create new ticket at http://support.avast.com/support/tickets/new. PLEASE, add there note about the previous ticket. We'll find it in archive, close it in old system and will continue in communication in new system.

[Asyn]

Update: The new support portal is now running over HTTPS. This means that you should no longer see a problem with the certificate when using the support portal. The HTTP URL is automatically redirected to HTTPS.

As a side note, old support tickets are no longer available to access. If you have a pending ticket in the old system, you will still receive a response by email. All new requests (through any channel) should go the new portal, nevertheless.

[Asyn]

Update: Die deutsche Version ist jetzt verfügbar.

- Kundendienst: https://de.support.avast.com/support/home
- Support-Anfrage: https://de.support.avast.com/support/tickets/new