Author Topic: I don't know where to post this. Forgotten Password.  (Read 4338 times)

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SpareClone

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I don't know where to post this. Forgotten Password.
« on: May 03, 2014, 10:48:04 AM »
Hi, I set a password for the avast suite on my laptop and now I can't remember it. It's a paid yearly subscription. Does anyone know how I can retrieve the password so I can access avast?

Offline Asyn

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Re: I don't know where to post this. Forgotten Password.
« Reply #1 on: May 03, 2014, 10:50:25 AM »
If you forgot your PW, you've to reinstall.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SpareClone

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Re: I don't know where to post this. Forgotten Password.
« Reply #2 on: May 03, 2014, 10:52:16 AM »
Does that mean I'll have to pay for it again?

Offline Asyn

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Re: I don't know where to post this. Forgotten Password.
« Reply #3 on: May 03, 2014, 10:52:53 AM »
Does that mean I'll have to pay for it again?
No, reinstall and enter your license.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SpareClone

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Re: I don't know where to post this. Forgotten Password.
« Reply #4 on: May 03, 2014, 10:54:49 AM »
Ok great, thanks very much for your help.

Offline Asyn

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Re: I don't know where to post this. Forgotten Password.
« Reply #5 on: May 03, 2014, 10:55:13 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SpareClone

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Re: I don't know where to post this. Forgotten Password.
« Reply #6 on: May 03, 2014, 11:03:42 AM »
Hi, I tried to reinstall avast but it's asking me for the password before it will let me make any changes. Is there a way around this?

Offline Asyn

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Re: I don't know where to post this. Forgotten Password.
« Reply #7 on: May 03, 2014, 11:04:21 AM »
Which avast!..?? (Pro/IS/Premier)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SpareClone

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Re: I don't know where to post this. Forgotten Password.
« Reply #8 on: May 03, 2014, 11:07:32 AM »
It just says Avast Internet Security

Product SKU: ISE-08-001-12-MR
Product Name: avast! Internet Security - 1 PC, 1 Year

Offline Asyn

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Re: I don't know where to post this. Forgotten Password.
« Reply #9 on: May 03, 2014, 11:08:38 AM »
1. Download avast! Internet Security: http://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0