No connection to my.avast.com with antitheft modul

[Lemmi]

I just installed Avast Mobile Security and after that Antitheft. I loggt in my account and I see my smartphone, but something is wrong.

There stands, my device is unsecure, Antitheft is not installed.

But I installed Antitheft over the menu and I am logged in my account.

I tried to lock out new in, newinstallation. Next I just deinstalled antitheft, logged out logged in and reinstalled it. Same problem.

When I test the status over the app it says everything is ok, but still in my.avast.com there is the problem.

I am using HTC Desire HD with Android 2.3.5 non rooted, fully original. Please help!

Greetings Lemmi.

[DJBone]

Have you checked your connection? Open avast --> Anti-Theft --> Set up basic settings --> avast! Account --> Fix connection problems

And please do not double posting: http://forum.avast.com/index.php?topic=107057.0

DJBone

[Lemmi]

Yes I have checked this! Dont help!

Sorry for doublepost. But I first put it in german forum and after that I think in englisch maybe it is at the better place.

Same problem I had in beta of this version. There I can solve this, but here nothing works.

Thinking about factory reset to solve.

[DJBone]

Maybe you could try this before: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034#idt_160

DJBone

[reinhardholzner]

So what was your result upon connection check?

Yes I have checked this! Dont help!

Sorry for doublepost. But I first put it in german forum and after that I think in englisch maybe it is at the better place.

Same problem I had in beta of this version. There I can solve this, but here nothing works.

Thinking about factory reset to solve.

[reinhardholzner]

we made a bugfix in the backend, please try again (especially if you have strange operator name containing non-standard characters e.g. some chinese network operators)