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Offline sandy55

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avast free crashed
« on: November 09, 2012, 10:05:11 PM »
I had a flash message from avast today lower right if that helps...
avast crashed. It had more to the message but I did not catch the rest. 
Could you tell me what it may have said and how to go about repair if repair is actually needed..
I went to avast on my computer and updated it no problem.
Don't know if it is working or not.
This is a new laptop so all the information from my previous post here do not apply.
So many laptops I have killed have been offline till this one came as a gift.
I had norton which I have uninstalled after the free time was up.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast free crashed
« Reply #1 on: November 09, 2012, 10:06:40 PM »
I have windows 7 and ie.. google chrome. that is about all I know about it.
Yep still have not learned much.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast free crashed
« Reply #2 on: November 09, 2012, 10:15:00 PM »
Just loaded the free better
 version of avast and registered will that fix the problem.  I had the pro on a previous computer after buying it online it took two months to get the download to actually work and has put me off trying it again... I did have an address for a computer store where I could take the computer and have them do it for me but my old computer died before I got around to it..
Sometimes computers are more trouble than they are worth.

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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast free crashed
« Reply #3 on: November 09, 2012, 10:19:32 PM »
It is now in trial mode the firewall is off guess not available in trial mode?  Shield unreachable.. so it says.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast free crashed
« Reply #4 on: November 09, 2012, 10:21:03 PM »
module not running
is all this normal?
I am going try a scan.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline Pondus

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Re: avast free crashed
« Reply #5 on: November 09, 2012, 10:31:03 PM »
Quote from: sandy55 on November 09, 2012, 10:19:32 PM
It is now in trial mode the firewall is off guess not available in trial mode?  Shield unreachable.. so it says.
firewall is only in avast internet security...... and it will work in trail mode
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Offline Pondus

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Re: avast free crashed
« Reply #6 on: November 09, 2012, 10:34:46 PM »
Quote
I had a flash message from avast today lower right if that helps...
avast crashed. It had more to the message but I did not catch the rest.
lets start with looking for malware....

follw this guide and attach the logs...... not copy and paste. http://forum.avast.com/index.php?topic=53253.0

Adwcleaner
Malwarebytes
OTL
aswMBR


a removal specialist will then check you logs


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