hi marc-d-l,
Needing to resort to clean install is kind of a last resort. I'd like to hear why that was needed, and what sort of clues you can give that would help to resolve your issue.
It is a lot of work to bring an OS up to snuff, what with necessary security updates and all. Very annoying too, that.
Doing a clean install is one clue. Having to use a fake email address is another. DSL modem is clean and not infected?