Email problem - Fixed

[garylaw]

Hello

I installed avast home edition (4.5.561) yesterday on a  Win 200o Pro box.  All service packs etc are up to date.

Problem is it won't scan my e-mail - I use outlook express - build 6.00.2800.1123

I have read all topics in tis forum , repaired the build , even uninstalled and re-installed , but it won't scan e-mail.
I checked headers in email to verify this - also it is not inserting clean message.


No other anti virus installed - nothing in registry from previous anti virus , no firewall installed (I use a firewall/ router) , nothing taking over the ports - Avast is correctly installing itself on ports  12025 , 12110 , 12143.
The ashMaiSv service is running , and is set to start manually .....

Any ideas where to look next ??

Thanks
Gary

[alanrf]

Do you connect to a mailserver that looks something like "mail.myisp.com"?

Is OE set up to connect to your mail server on port 110?

Are you using any spam filter or mail washer type programs?

[DavidR]

Does your firewall/router have outbound program/process checking?
If so ensure that ashMaiSv.exe has internet access permission.
I would have thought that ashMaiSv should start automatically with avast if you have it enabled.

[gtaillandier]

Sorry but I'm French.
I have the latest version of Avast!4 and I have entered my 2 accounts in Outlook Express ( server pop.free.fr ).
When I receive my messages, avast scans them and insert a message in the header of each one.

Is your protection activated : right click on the icon in the systray, then resident protection settings and e-mail.

Click on personnalise and look at the differents options.

I hope it can help you

[garylaw]

Thanks to all that ave replied so far.

Answers to the Q's:

Q.  Do you connect to a mailserver that looks something like "mail.myisp.com"?

>> Yes  incoming.verizon.net    pop3 on port 110
outgoing.verizon.net  smtp on port 25

Q. Is OE set up to connect to your mail server on port 110?
>> Yes

Q. Are you using any spam filter or mail washer type programs?
>> No


Q. Does your firewall/router have outbound program/process checking?
>> No it checks by port and protocol - Mail is working fine - just not being checked by avast. Firewall is a Fortigate 50A  - It also does virus scan - so Avast is second layer of protection - (always a good idea)

Q. If so ensure that ashMaiSv.exe has internet access permission.
>> Firewall logs are not indicating problems.  Mail works fine - just not being scanned - Note the inbox is scanned when i access a msg - by the standard shield task - internet mail task indicates 0 scanned , and no insert of clean message is the symptom

Q. I would have thought that ashMaiSv should start automatically with avast if you have it enabled.
>> It does - The manual comment is relative to another thread - it starts as a service manually - not sure what starts it , but it is definately in the task list

Q. Is your protection activated : right click on the icon in the systray, then resident protection settings and e-mail.

>> Yes - for incoming , on POP3 , IMAP ,  - also set to insert not into clean message - but no luck ;-(


Q. Click on personnalise and look at the differents options.

>> Done - also set for insert into clean msg oQn SMTP - if i send a message to myself - no luck on incoming or outgoing

Any other thoughts

Thanks Again

[vojtech]

Look to the log file C:\Program Files\ALWIL Software\Avast4\DATA\log\aswMaiSv.log, if there is the word "Error" somewhere in it.

[garylaw]

Look to the log file C:\Program Files\ALWIL Software\Avast4\DATA\log\aswMaiSv.log, if there is the word "Error" somewhere in it.

Here is the contents of the logfile .  I set log=20 in ini file

As you can see - no errors

Thanks
for help

Gary


02/15/05 17:21:39 0000047C:   Started, Log = 20(0x00000014)
02/15/05 17:21:39 0000047C:   Build 4.5.561
02/15/05 17:21:39 0000047C:   Using WinSock 2.0
02/15/05 17:21:39 0000047C:   PID = 1184(0x000004A0)
02/15/05 17:21:39 0000047C:   AutoRedirect settings changed 1(0x00000001)
02/15/05 17:21:41 0000047C:   IgnoreProcess set avast.setup,winroute.exe,ccEvtMgr.exe,ccProxy.exe,ccApp.exe,ccPwdSvc.exe,ccSetMgr.exe,ccLgView.exe,SMPROXY.EXE,isafe.exe,TMPROXY.EXE,EMULE.EXE,WEBPROXY.EXE,NAVAPW32.EXE,SYMPROXYSVC.EXE,NETMONSV.EXE,CRAXY.EXE
02/15/05 17:21:41 0000047C:   IgnoreLocalhost settings changed 1(0x00000001)
02/15/05 17:21:41 0000047C:   POP Start settings changed: 1(0x00000001)
02/15/05 17:21:41 0000047C:   POP Listen settings changed: 127.0.0.1 12110
02/15/05 17:21:41 0000047C:   POP Listening daemon starting
02/15/05 17:21:41 0000047C:   POP Listen: 1228(0x000004CC)
02/15/05 17:21:41 0000047C:   POP RedirectPort: 110
02/15/05 17:21:41 0000047C:   Redirect set 110->127.0.0.1:12110
02/15/05 17:21:41 0000047C:   POP Listening daemon started
02/15/05 17:21:41 0000047C:   SMTP Start settings changed: 1(0x00000001)
02/15/05 17:21:41 0000047C:   SMTP Listen settings changed: 127.0.0.1 12025
02/15/05 17:21:41 0000047C:   SMTP Listening daemon starting
02/15/05 17:21:41 0000047C:   SMTP Listen: 1296(0x00000510)
02/15/05 17:21:41 0000047C:   SMTP RedirectPort: 25
02/15/05 17:21:41 0000047C:   Redirect set 25->127.0.0.1:12025
02/15/05 17:21:41 0000047C:   SMTP Listening daemon started
02/15/05 17:21:41 0000047C:   IMAP Start settings changed: 1(0x00000001)
02/15/05 17:21:41 0000047C:   IMAP Listen settings changed: 127.0.0.1 12143
02/15/05 17:21:41 0000047C:   IMAP Listening daemon starting
02/15/05 17:21:41 0000047C:   IMAP Listen: 1276(0x000004FC)
02/15/05 17:21:41 0000047C:   IMAP RedirectPort: 143
02/15/05 17:21:41 0000047C:   Redirect set 143->127.0.0.1:12143
02/15/05 17:21:41 0000047C:   IMAP Listening daemon started
02/15/05 17:21:41 0000047C:   Ignored PIDs: 1184
02/15/05 17:21:41 0000047C:   Ignored Addresses: 192.168.0.10:0 127.0.0.1:0
02/15/05 17:21:41 0000047C:   Ignored Processes: CRAXY.EXE NETMONSV.EXE SYMPROXYSVC.EXE NAVAPW32.EXE WEBPROXY.EXE EMULE.EXE TMPROXY.EXE isafe.exe SMPROXY.EXE ccLgView.exe ccSetMgr.exe ccPwdSvc.exe ccApp.exe ccProxy.exe ccEvtMgr.exe winroute.exe avast.setup

[vojtech]

And nothing more appears in the log when you send/receive mail ?

[garylaw]

Nope

This was after send / receive

So I am convinced it is not scanning

however on access scan is working

Hence my Q's

Thanks
Gary

[garylaw]

I upgraded to 4.6 - problem solved it all works now

Regards
Gary

[lee16]

Good to hear your problem is solved garylaw 

--lee