New avast update issue

[Vilcek]

Hi

After todays new uprage for Avast on Android I have a issue to connect. Error message says: failed to connect to ff-at.avast.com/77.234.40.44 (port 443) after 10000ms.

I tried following solutions: connection via 3g, wifi, reinstalling the whole software.

Nothing helps. I have a working internet connection on the phone with no issues

Thank for support

[saddameu]

thanks god,i`m trying for 1 hour to fix this problem.I thought I was the only one.Reinstalled it 2 times and still nothing.I was able to send commands from my account to the phone, the phone got the commends but the phone couldn `t report back to avast account.

[Vilcek]

yes it looks like something is screwed up in the new update 

how did you find out the the phone is receiving the messages? For me the avast web pages tells me that the Google cloud messaging is not working properly

[saddameu]

I`ve sent from my avast account to locate the phone, the phone got his gps activated so it got the command but it didin`t reported back the location.It worked trough the sms command.Is something wrong with the remote control from web.

[reinhardholzner]

can you use adb
try

adb shell
ping ff-at.avast.com

i just see the servers running and working right now...

[Vilcek]

yes the ping is working that means that there is something wrong with the new update, other apk witch are using google cloud messaging are working fine

[reinhardholzner]

its fixed, was a internet provider issue blocking some traffic for our servers. please retry.

[Vilcek]

yes I can confirm that, it is fixed....

[saddameu]

is ok now but the locate function seems so laggy.Is it because of the update?Is awkward that if my phone`s wifi is ON and i send from the web a locate command, is takes 2-3 min to respond(a lot and a lot of battery use) but if I send a locate command and right after it another one,I get the second one almost instantaneous and the first is still with no answer.Can someone explains this behavior?

[Filip Havlicek]

is ok now but the locate function seems so laggy.Is it because of the update?Is awkward that if my phone`s wifi is ON and i send from the web a locate command, is takes 2-3 min to respond(a lot and a lot of battery use) but if I send a locate command and right after it another one,I get the second one almost instantaneous and the first is still with no answer.Can someone explains this behavior?

Just for clarification, the update did not change anything in Anti-Theft.

Filip

[saddameu]

ok but could you please explain me the locate command behavior?I can make a video for you if I was not specific enough.

[Filip Havlicek]

I can't, sorry, you will have to wait for Reinhard.

Filip

[Werner]

is ok now but the locate function seems so laggy.Is it because of the update?Is awkward that if my phone`s wifi is ON and i send from the web a locate command, is takes 2-3 min to respond(a lot and a lot of battery use) but if I send a locate command and right after it another one,I get the second one almost instantaneous and the first is still with no answer.Can someone explains this behavior?

http://forum.avast.com/index.php?topic=113966.0
the second command is faster since the android locate process is still active.