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Author Topic: URL: MAL pop up  (Read 7893 times)

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Offline quad5

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Re: URL: MAL pop up
« Reply #15 on: February 13, 2013, 01:23:23 AM »
Well, it didn't take a day much less an hour.  The re-install didn't work and the pop ups are back.  Yes, it's still Chrome as of this post.
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Offline essexboy

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Re: URL: MAL pop up
« Reply #16 on: February 13, 2013, 12:43:08 PM »
No we can proceed with the second system whilst we are waiting to determine if the first is OK
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Offline quad5

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Re: URL: MAL pop up
« Reply #17 on: February 13, 2013, 06:04:47 PM »
The pop ups that occurred about an hour after I uninstalled/re-installed yesterday have not reared their heads today on my 1st computer via Chrome as of yet.  Attached are the logs for the 2nd system.
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Offline essexboy

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Re: URL: MAL pop up
« Reply #18 on: February 13, 2013, 07:29:45 PM »
Could you delete the desktop, launch bar shortcuts for all browsers please and see if that stops it
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Offline quad5

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Re: URL: MAL pop up
« Reply #19 on: February 13, 2013, 08:11:06 PM »
Deleted them on 2nd computer then checked the site using both Chrome and FF.  No pop ups occurred.  I may have used the desktop shortcut last night with Chrome on the primary computer when I received the pop ups after the uninstall/re-install, but not sure.  Today I have not and the shortcuts have been deleted on the primary as well.
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Offline essexboy

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Re: URL: MAL pop up
« Reply #20 on: February 13, 2013, 08:35:48 PM »
OK it is as I suspected it added itself to the shortcut links, when you clicked them the adware redirected to that site

Again give it a day and if both are still well I remove my tools
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Offline quad5

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Re: URL: MAL pop up
« Reply #21 on: February 13, 2013, 09:41:55 PM »
Will update you tomorrow.  Will you please explain how the heck this particular adware got through or at least your best guess and why running full scans days before the pop ups started and the scans since can't find it and eliminate it from my browser shortcuts (where it resides)?  Good news is that my OS isn't infected, but it is frustrating that this particular adware causes me to not use shortcuts and can't be eradicated.
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Offline essexboy

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Re: URL: MAL pop up
« Reply #22 on: February 13, 2013, 09:45:09 PM »
You can now reset the shortcut, it was just the ones on your desktop that were corrupted, they add an HTTP link to the shortcut so as soon as it starts it goes to the bad site..  Nothing can get rid of it yet except manual removal

It is more of an embuggerance than anything else
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Offline quad5

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Re: URL: MAL pop up
« Reply #23 on: February 14, 2013, 06:56:15 PM »
Thank you for the explanation of how the adware works and your time troubleshooting/resolving the issue that was occurring with my browsers.  I'm just gonna leave my desktop and launch bar without any browser shortcuts for now.  All is working well on the site and no pop up warnings (malicious URL blocked) have occurred since getting rid of the shortcut icons on either computer.  If the same problem arises again whether from resetting my shortcuts or just from using my browsers, do I start another thread or just post back on this one?
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Offline essexboy

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Re: URL: MAL pop up
« Reply #24 on: February 14, 2013, 07:10:56 PM »
You can come back to this one, I will monitor for a week or so
The cleanup can be run on both systems


Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:
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