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Author Topic: NOT GETTING HELP IN A FORUM  (Read 4269 times)

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DoeZ

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NOT GETTING HELP IN A FORUM
« on: July 10, 2013, 07:23:29 PM »
So I've posted 2 questions in the Browser Cleanup Tool Forum...the first one was right in the welcome forum on page 2/3 and got no help there and so then I posted my question out in the open so everyone could see my question thinking maybe I was supposed to post it here...wasn't sure as I'm a newbie...I've gotten no help in there either. Is there a way to contact the Moderator of that group so maybe he can help me? Not sure what else to do here. If anyone has any suggestions I sure would appreciate them.

Thanks so much  ;)
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Offline essexboy

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Re: NOT GETTING HELP IN A FORUM
« Reply #1 on: July 10, 2013, 07:51:34 PM »
OK it looks as though the uninstall may have gone pear shaped.  So we will do that again using the right tools.  After that we will look at the chrome problem



Download Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode .. Accept that

  • Once it has rebooted to safe mode
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #2 on: July 10, 2013, 08:32:12 PM »
Ok...I have a problem...I tried to install the Uninstall Utility and I got as far as clicking the the execute button on the bottom left of my laptop but after that it didn't do anything as I was waiting for it to at least tell me to restart or something...so I just hit the restart button and forced the close and hit my f8 til I went into safe mode and nothing is there. Am I doing something wrong?
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Offline essexboy

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Re: NOT GETTING HELP IN A FORUM
« Reply #3 on: July 10, 2013, 08:43:17 PM »
Just double click the uninstall programme to run it
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #4 on: July 10, 2013, 08:53:59 PM »
Ok I did it again and just let it sit there and it just pulled up the screen to restart it and I put it in safemode...once it was in safemode it already had the one I must have had one my laptop because its all removed from my laptop now. So now I have to choose the correct one I want is that right? Because underneath all you have listed you mention to uninstall all over again and to install ASWClear is that correct?
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Offline essexboy

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Re: NOT GETTING HELP IN A FORUM
« Reply #5 on: July 10, 2013, 08:55:35 PM »
If Avast has tota;;y gone then re-install the fresh copy and let me know if the computer is behaving properly now
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #6 on: July 10, 2013, 08:58:33 PM »
Ok...I'll give it a try ;)
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #7 on: July 10, 2013, 09:37:45 PM »
I reinstalled a new Avast and it seems to be working better now...I had options that I didn't have before so it seems to all good now. Just one question the uninstaller that I downloaded is that still in my downloads somewhere or was that a one time thing? And what about that aswcleaner?
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Offline essexboy

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Re: NOT GETTING HELP IN A FORUM
« Reply #8 on: July 10, 2013, 11:01:32 PM »
aswclear will be wherever it was downloaded to and can be deleted :)
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #9 on: July 10, 2013, 11:08:28 PM »
is it useful for anything or just the uninstall?
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Offline Eddy

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Re: NOT GETTING HELP IN A FORUM
« Reply #10 on: July 10, 2013, 11:18:30 PM »
It is just a utillity that removes some things that are not deleted through control panel > software > avast > uninstall
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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #11 on: July 11, 2013, 12:20:51 AM »
Ok...Thanks so very much for all your help...I really do appreciate it. I didn't even know my Avast was installed incorrectly so Thank You for everything seriously you rock!! ;)
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Offline Pondus

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Re: NOT GETTING HELP IN A FORUM
« Reply #12 on: July 11, 2013, 12:26:44 AM »
some usefull stuff

avast FAQ.   http://www.avast.com/faq.php

and in top right corner here support button    http://www.avast.com/index

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DoeZ

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Re: NOT GETTING HELP IN A FORUM
« Reply #13 on: July 11, 2013, 12:53:55 AM »
Thanks a bunch I saved the one looks like some real helpful stuff in there and the other one is where I actually downloaded mine from lol. Seriously I can't Thank You enough for helping me get my Avast working for me the correct way. Thanks again and have a great night you deserve it  ;)
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