android phone not showing on my devices

[suzy jeynes]

Help, my android phone is not showing up on my devices and I need to activate it remotely, what can I do?

[Werner]

Hello,

the connection to the online account has to be done on the device. It's not possible remotely.

however if you can't manage to connect  to the online account it's not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.

SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
give it a try - it's short and easy to understand.

Here's a short "how to track using SMS commands" guide:

In order to track your phone you should start by contacting the person (friend/family member) who’s phone number is set as “friend” number in Anti-Theft.
If a thief/finder turns on the phone and changes the SIM card, our app will send a SMS with the current location of the phone and the new phone number (as sending phone number) to this “friend”.

If the friend hasn’t received a SMS, it's most likely that the original SIM card is still in place.

To locate the phone, you send a SMS to the phone with this content

2222 locate

replace 2222 with own avast! PIN - it’s 4-6 digits, only numbers.

There are many SMS commands available that might prove helpful. For example:

GET LOG <query limit>
Sample: 2222 GET LOG 10
Gets the call and SMS log (you see whom the thief called and who called him)

Regards,

Werner

[suzy jeynes]

Thanks but my phone is not lost, it just wont turn on.