Author Topic: update SIM card for Anti-theft  (Read 1964 times)

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jarnold

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update SIM card for Anti-theft
« on: August 08, 2013, 08:50:19 PM »
I am having a smartphone with dual-sim. As I am moving around the world I am using in total 6 different sim cards with the device. I have noticed that only 1 sim card is registered as regular (not stolen) sim. If I remove this sim card and replace it with another or just leave the slot empty it every time marks it as stolen.
I cannot find an option in the settings to mark all 6 sim cards as valid sim cards in the avast acount. How can I do it? In the current situation I cannot use the safest setting options because it would block the phone every time I am changing the sim.

Offline Werner

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Re: update SIM card for Anti-theft
« Reply #1 on: August 09, 2013, 10:39:04 AM »
Hello,

we can't support dual sim devices, as we don't get a clear reading of the sim card(s) used. That's why you experience these problems.
sorry. we'd like support dual sim devices - but we can't for technical reasons.

Werner

jarnold

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Re: update SIM card for Anti-theft
« Reply #2 on: August 09, 2013, 11:19:01 AM »
I would suggest to add this function in future versions or at least to allow to register a bunch of trusted sim. I believe that double sim phones are on rising demand. At least in my stores 70% of the sold phones are double sim.

Offline Werner

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Re: update SIM card for Anti-theft
« Reply #3 on: August 09, 2013, 01:05:21 PM »
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I would suggest to add this function in future versions

as I said:

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sorry. we'd like support dual sim devices - but we can't for technical reasons.