Author Topic: Infected Files can't be deleted  (Read 2741 times)

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alex12378

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Infected Files can't be deleted
« on: January 14, 2014, 07:08:42 PM »
So I ran a full system scan and when it finished I had 1075 infected files. I tried all the options apart from Do Nothing and there is no way for them to be deleted.

When I tried to fix automatically: http://i.imgur.com/gobd38I.jpg
When I tried to Move to Chest: http://i.imgur.com/EJblt6N.jpg
When I tried to Repair: http://i.imgur.com/ivaffoS.jpg
When I tried to Delete: http://i.imgur.com/FrJQDv5.jpg

Any help would be appreciated.

AdrianH

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Re: Infected Files can't be deleted
« Reply #1 on: January 14, 2014, 07:16:08 PM »
That file is part of Realtek and required for your system.

Read this > http://forum.avast.com/index.php?topic=14433.0 get the logs and wait for a malware remover to check your logs.

Don't delete anything unless told to.

Offline essexboy

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Re: Infected Files can't be deleted
« Reply #2 on: January 14, 2014, 07:17:19 PM »
They are all related to the same file which as stated belongs to realtek

Upload the file as a false positive

alex12378

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Re: Infected Files can't be deleted
« Reply #3 on: January 14, 2014, 07:24:53 PM »
So one tells me to fill out the questions and one to report as false negative. What do you mean get the logs?

Offline essexboy

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Re: Infected Files can't be deleted
« Reply #4 on: January 14, 2014, 07:29:03 PM »
No requirement for any logs as this is a false positive

Open Avast and go to the virus chest
Right click on the white space and select add
Navigate to C:\windows\swusb.exe and select that
Once it is in the chest then right click the file and select "send to virus labs"
Select False Positive
Fill in the small form and manually update to send it


alex12378

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Re: Infected Files can't be deleted
« Reply #5 on: January 14, 2014, 07:33:47 PM »
The search doesn't bring up the file.

Never mind, got it a different way. Gonna submit now. Thanks.
« Last Edit: January 14, 2014, 07:59:54 PM by alex12378 »