Author Topic: New avast update causing issues with firefox  (Read 2972 times)

0 Members and 1 Guest are viewing this topic.

PaCKINheAT

  • Guest
New avast update causing issues with firefox
« on: March 25, 2014, 01:22:30 AM »
Since the new engine update for avast my household has noticed that firefox will freeze at random times. The freeze lasts anywhere from 1 second to having to completely restart firefox. If anyone has a solution to this issue it would be greatly appreciated if you could share :)

PaCKINheAT

  • Guest
Re: New avast update causing issues with firefox
« Reply #1 on: March 25, 2014, 01:34:58 AM »
Additional note: My computer does not have the issue often. when it does it doesnt last. Other computers in my house have the issue but worse (i.e restarting firefox). Im not sure but i was thinking it had something to do with a bug in the webshield maybe?

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89379
  • No support PMs thanks
Re: New avast update causing issues with firefox
« Reply #2 on: March 25, 2014, 01:50:01 AM »
What avast version are you using 9.0.2016 being the latest ?

What firefox version are you using ?

I have avast! free version 9.0.2016 and firefox 28.0 and am not noticing this.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

soulstace

  • Guest
Re: New avast update causing issues with firefox
« Reply #3 on: March 25, 2014, 02:06:05 AM »
I have avast! free version 9.0.2016 and firefox 28.0 and am not noticing this.

Same here.

I wonder if he toggles the state of each shield one-by-one he can determine the culprit.  Maybe web/script shield could be a lucky guess?

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89379
  • No support PMs thanks
Re: New avast update causing issues with firefox
« Reply #4 on: March 25, 2014, 02:25:03 AM »
I think before we start speculating we should get the version information requested.

Since the script shied was incorporated into the web shield there really is only one shield to check, the web shield. The real problem here is the inconsistency of the problem, if it truly were a bug I would expect it to be consistent and see many others reporting the issue.

The only other thing to check would be the avast internet security (AOS) add-on, it may be possible that there could be conflict with any other security based add-on in the OP's installation of firefox.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

PaCKINheAT

  • Guest
Re: New avast update causing issues with firefox
« Reply #5 on: March 25, 2014, 03:31:43 PM »
Firefox is the newest as well as avast free.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89379
  • No support PMs thanks
Re: New avast update causing issues with firefox
« Reply #6 on: March 25, 2014, 03:43:24 PM »
Firefox is the newest as well as avast free.

What other security based add-ons do you have in firefox ?

You could try disabling the AOS add-on in firefox.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

PaCKINheAT

  • Guest
Re: New avast update causing issues with firefox
« Reply #7 on: March 25, 2014, 03:47:15 PM »
Noted, ill let you know the results.

PaCKINheAT

  • Guest
Re: New avast update causing issues with firefox
« Reply #8 on: March 25, 2014, 03:52:13 PM »
And thank you for helping

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89379
  • No support PMs thanks
Re: New avast update causing issues with firefox
« Reply #9 on: March 25, 2014, 03:56:23 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security