Author Topic: Avast! finds a root-kit... then a blue screen appears!  (Read 6626 times)

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Offline Michael (alan1998)

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #15 on: April 15, 2014, 07:03:44 PM »

  • Please go here
    Regards,
    Valinorum
Found it! The "[/u]www.eset.com/us/online-scanner"[/u]

the "" doesn't belong their.

@Thundagia, see my next post. I've just mass quoted his post and fixed the HTML errors.[/list]
« Last Edit: April 15, 2014, 07:28:15 PM by Michael (alan1998) »
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Offline essexboy

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #16 on: April 15, 2014, 07:04:29 PM »
Yep remove the inverted commas in the link .. This forum does not support them :)

Offline Michael (alan1998)

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #17 on: April 15, 2014, 07:13:59 PM »
Hi Thundagia, :)

  • Step #3 Run ESET Online Scanner

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

    Vista / 7 users: You will need to to right-click on the either the Internet Explorer or Firefox icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

    • Please go herethen click on:
      Quote
      Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
    • Select the option YES, I accept the Terms of Use then click on:
    • When prompted allow the Add-On/Active X to install.
    • Uncheck the box beside Remove Found Threats
    • Make sure that the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:
      • Scan for potentially unwanted applications
           
      • Scan for potentially unsafe applications
           
      • Enable Anti-Stealth Technology
    • Now click on:
    •   The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically. The scan may take several hours.
    • Wait for the scan to finish. Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
    When The Scan is Complete:

    • If No Threats Were Found:

         
      • Put a checkmark in "Uninstall application on close"
           
      • Close the program
      • Report to me that nothing was found
    • If Threats Were Found:
             
      • Click on "list of threats found"
               
      • Click on "export to text file" and save it to the desktop as ESET SCAN.txt
               
      • Click on Back
               
      • Put a checkmark in "Uninstall application on close" (Be sure you have saved the file first)
               
      • Click on Finish
               
      • Close the program
      • Attach the report here
    Note: Do not forget to re-enable your Anti-Virus application after running the above scan!


  • Required Log(s):
    • Malwarebytes' Anti-Malware Log;
    • ESET Scan Log
Regards,
Valinorum

Just to make it easier. I've "Quoted" your post Valinorum. And fixed the links that way he can proceed.

Edit: Removed more HTML errors. Valinorum, to see what I posted. Just Quote my reply and scan the text for the links and HTML coding etc. Now I'll stop. Sorry to be a thorn!
« Last Edit: April 15, 2014, 07:20:55 PM by Michael (alan1998) »
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Valinorum

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #18 on: April 15, 2014, 08:01:12 PM »
My apology. I have edited my canned speech. Thank you for the correction, Michael.

Valinorum

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #19 on: April 17, 2014, 07:30:07 AM »
@Thundagia, Were you able to perform the scans?

Thundagia

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #20 on: April 18, 2014, 02:37:26 AM »
Yes, I was, nothing was found with the ESET scanner, and the MalwareBytes log was in my other post!
Thanks everyone for your help! :) 
I'm sorry for replying so late, I became very busy.

Valinorum

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Re: Avast! finds a root-kit... then a blue screen appears!
« Reply #21 on: April 19, 2014, 05:06:26 AM »
Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.



♣ Removal of Tools and Quarantined Files ♣



Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable -- a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

    Cleanup with Delfix
    Please download DelFix by Xplode to your Desktop.
    Download Link
    • Double-click to run the program;
      Note: Windows Vista/7/8 users right-click and choose Run as administrator
      • Make sure that all the boxes are checked;
      • Click Run;
      • A log will be opened after the operation is finished;
      • Copy and Paste it in your next reply
      Regards,
      Valinorum[/list][/list]